• Provide professional and empathetic support to customers via phone, chat, or email • Follow client-specific procedures and use tools provided to resolve inquiries • Maintain a quiet, distraction-free work environment during scheduled hours • Attend and complete any required training or certification for selected projects • Communicate effectively and escalate issues when needed • Adhere to performance metrics and client guidelines

Role Description ¡Buscamos #COVISIANlovers con ganas de crecer! Únete a uno de los mejores lugares para trabajar en Perú, puesto 16° del GPTW, líder en servicios de Call Center. Como importante multinacional seguimos en crecimiento y actualmente estamos en búsqueda de: - ¡𝐓𝐑𝐀𝐁𝐀𝐉𝐀 𝐑𝐄𝐌𝐎𝐓𝐎 𝐃𝐄 𝐋𝐔𝐍𝐄𝐒 𝐀 𝐒𝐀𝐁𝐀𝐓𝐎 𝐃𝐄 𝟗𝐀𝐌 𝐀 𝟔𝐏𝐌! - Horario Laboral (48 horas a la semana) - Franja horaria de 9:00 am a 6:00 pm (1 hora de break diario) - Descanso Fijo: Domingos - Feriados compensables Benefits - Sueldo Fijo S/. 1130 - Bono de Luz S/. 90 - Bono de Asistencia S/. 100 - Comisiones libres (más de S/.700) - Asignación Familiar S/. 113 - Incentivos, premios y reconocimientos. - Te enviamos la Pc o Laptop, modem de internet, headset. - Planilla Completa con todos los beneficios de Ley (CTS, Gratificación, Liquidación, Asignación Familiar, Seguro Essalud, etc.) - Becas y descuentos educativos. - Descuentos en diferentes marcas. - Convenios financieros. - Capacitación virtual y corta (solo 7 días) - FIRMA DE CONTRATO DIRECTO - Subvención de S/700 para tus estudios - Atención médica gratis en clínica Auna - Medicamentos gratis - Adelanto de sueldo sin cobro de comisiones - Días adicionales de descanso - Línea de carrera laboral ¡Crece con Covisian! Qualifications - Con o Sin Experiencia - Edad desde 18 años a más - Secundaria completa - Contar con Pc o Laptop para la formación virtual. - Disponibilidad presencial para asistir solo 6 días bajo contrato a la sede Encarnación, en el Centro de Lima, referencia a una cuadra de la plaza San Martín.

Role Description Are you enthusiastic about maintaining safe online communities and encouraging authentic connections? We are an expanding dating platform seeking a committed Site Support & Safety Specialist to become part of our team. In this position, you will play a crucial role in shaping the user experience. Rather than merely responding to support tickets, you will actively manage user emails, assist individuals throughout their dating journey on our app and website, and help ensure our platform stays safe, welcoming, and free from malicious users. A Day in the Life - Investigate & Protect: Adopt a detective’s mindset to detect suspicious behavior, examine user reports, and identify potential scammers or violations of community guidelines. - Engage & Manage Correspondence: Carefully read and empathetically respond to user emails concerning account access, upgrade requests, and other inquiries. Organize, prioritize, and monitor the general inbox, redirecting complex issues to appropriate team members. - Maintain Quality: Evaluate flagged profiles, images, and messages to ensure compliance with our community safety standards. - Administration & Reporting: Accurately enter data, keep trackers current, prepare documents using Google Workspace, and generate daily or weekly operational reports for management review. - Collaborate & Improve: Partner closely with the core team to support ad-hoc projects, coordinate communications, and proactively recommend simple improvements to streamline daily administrative processes. Qualifications - Proven Experience: 1-2 years working as an Administrative Assistant, non-voice chat support, data entry, Virtual Assistant, site support, Operations Support, or Admin Agent, ideally in a fast-paced, remote setting. - Strong Communication Skills: Exceptional verbal and written communication skills for effective interaction with team members, clients, and vendors. - Attention to Detail: High accuracy in data entry, proofreading, and schedule management. - Organizational Skills: Outstanding ability to manage time efficiently, prioritize tasks, and maintain well-structured digital filing systems. - Technical Proficiency: Advanced knowledge of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and willingness to learn new CRM or project management tools. - Adaptability: Capability to work remotely, multitask effectively, demonstrate initiative, and operate independently in managing responsibilities. - Cultural Fit: Alignment with and understanding of the company’s values and culture to ensure a great fit. Requirements - Fraud Detection - Content Management Systems - Technical Support Good-to-have skills - CRM - Google Workspace - Site Management

Role Description Responsible for the fulfillment operations for new accounts originating in the digital channel. Keen eye for detecting suspicious activity and initiative to investigate potential fraud. Engages in interactions that ensure Golden 1 members encounter a positive experience beginning from new account origination through finalization and funding. - Consistently meet or exceed KPI target of application/calls per hour and maintain high attention to detail with minimal errors. - Identify and investigate unusual or suspicious Xpress Account applications, and document findings in a UAR submitted to Verafin. - Identify and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union. - Comply with all internal audit findings, online account opening rules and BSA requirements as it relates to opening a new account. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering laws, OFAC and FACTA. - Identify problems that create inefficiencies and recommend operational improvements within all areas of online account opening processes. - Communicate with branches, Home Loans and other back-office departments and research and resolve complex issues that prevent account opening. - Manage multiple internal queues and maintain service levels and regulatory requirements. - Monitor Outlook emails and TEAM chats efficiently, quickly collaborate in real-time, and respond promptly. - Participate in video conferencing and online meetings while being comfortable in a virtual office culture. - Audit and verify signature cards in ECM (Enterprise Content Management). - Ensure confidentiality of all members and credit union information. - Maintain current knowledge of all Golden 1 products and services, as well as of policies and procedures. - Assume other responsibilities as apparent or assigned. Qualifications - High School or GED required. - Minimum two plus years of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred. - Excellent oral and written communication skills. - Advanced knowledge in Federal Rules and Regulations as applied to credit unions, G1 products (consultative), employee handbooks, Lighthouse, teamwork, and customer service. - Basic knowledge in Microsoft Office (Word, Excel and Outlook), eFunds, Concur, Relationship Manager, Meridian Link / Loans PQ, DMVDesk, Equifax, OFAC, DSUI, EnAct, ECM, Fiserv/CWS, CLEAR, Alloy. Requirements - Prolonged sitting throughout the workday with occasional mobility required. - May be required to work off-hours when conducting service pack validation and testing. - Ability to frequently move about the office to accomplish tasks. - Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed. - Corrected vision in the normal range. Company Description