Job Closed
This listing is no longer active.
General company description goes here.
CLIENT DELIVERY MANAGER
Location
India
Posted
27 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
CLIENT DELIVERY MANAGER
DYNE Group
Role Description We are seeking experienced Client Delivery Managers to lead customer engagements, drive service excellence, and act as trusted advisors for enterprise SAP customers. This role requires a strong blend of customer relationship management, SAP technical expertise, stakeholder management, and delivery governance. As a Client Delivery Manager, you will serve as the primary point of contact for customers, ensuring successful service delivery while coordinating across multiple SAP and customer stakeholders. You will play a key role in driving customer success, commercial growth, and digital transformation initiatives. Key Responsibilities - Client Relationship Management - Develop and strengthen long-term client relationships by understanding business objectives and aligning SAP services to customer needs. - Act as a trusted advisor and strategic partner to customers. - Serve as the primary escalation point for engagement-related operational issues. - Represent the customer's interests within SAP and ensure timely resolution of concerns. - Delivery & Service Management - Lead customer engagements and ensure successful service delivery across SAP environments. - Coordinate and align activities among SAP Services, SAP Product Support, SAP Cloud Success Services, partners, system integrators, and customer stakeholders. - Drive operational excellence and ensure service commitments and SLAs are consistently met. - Identify risks proactively and implement mitigation strategies. - Governance & Stakeholder Management - Host regular operational, governance, and executive review meetings. - Manage communications across both technical and non-technical stakeholders. - Provide leadership and direction to internal and external teams involved in service delivery. - Influence stakeholders to drive customer outcomes and project success. - Customer Success & Growth - Drive customer adoption, satisfaction, and business value realization. - Identify opportunities for service improvements and operational efficiencies. - Support upsell and cross-sell opportunities by collaborating with sales and pre-sales teams. - Minimize service credits through proactive service management and continuous improvement. - Program & Transformation Leadership - Lead engagement planning and program planning activities. - Support customer digital transformation initiatives and strategic roadmap execution. - Ensure SAP services align with customer business transformation goals. Qualifications - Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related discipline. - Equivalent professional experience will also be considered. Requirements - Strong SAP Basis and SAP Technology background. - Experience with SAP implementations, operations, or Application Managed Services (AMS). - Good understanding of infrastructure operations and virtualized system landscapes. - Knowledge of cloud-based SAP environments is highly desirable. - Excellent customer relationship and stakeholder management skills. - Strong escalation management and problem-resolution capabilities. - Exceptional communication and presentation skills, including interaction with C-level executives. - Ability to translate complex technical concepts into business-friendly language. - Strong leadership, planning, and coordination skills. - 6+ years of experience in a customer-facing role. - Minimum 1 year of project management experience. - 4+ years of experience in SAP Basis, Infrastructure Operations, SAP Managed Services, or SAP Application Support. - Experience managing enterprise-level customer engagements and multiple stakeholders. Preferred Qualifications - SAP consulting experience. - SAP project management experience. - Experience working with SAP Cloud Success Services, SAP ECS, or managed cloud environments. - Familiarity with ITIL, service governance, and delivery management frameworks.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Sales Manager
AO Globe LifeAO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.
Role Description Join Our Team as a Sales Manager – Work from Anywhere! Are you an experienced and motivated professional looking to elevate your career in customer service and sales management? Look no further! We’re currently seeking a dynamic Sales Manager to join our remote team and be a driving force in our success. - Work from Anywhere: Embrace the freedom of a flexible schedule and work from the comfort of your own home—or wherever you choose. - No Cost Leads: We provide you with a steady stream of high-quality leads so you can focus on building relationships and closing deals. - No Cost Mentorship from Day One: Benefit from mentorship programs at no extra cost, offering guidance, support, and invaluable industry insights. - Career Growth Path: Begin your career as an agent, where you’ll gain essential skills and experience, with opportunities to transition into management roles. Your Role: - Lead and Inspire: Motivate and guide a team of dedicated customer service and sales professionals to achieve and exceed targets. - Work Smarter: Utilize cutting-edge technology and streamlined processes to enhance efficiency and productivity. - Build Relationships: Cultivate strong relationships with both clients and team members to create a positive and collaborative work environment. - Drive Results: Take charge of sales initiatives, implement innovative strategies, and contribute significantly to the overall success of our organization. Qualifications - Proven experience in customer service and sales management is essential. - Thrive in a remote work environment by taking initiative and ownership of your responsibilities. - Embrace new ideas and approaches to elevate team performance and drive growth. - Comfortable with technology and tools that enhance virtual collaboration and productivity. Benefits - Flexible work schedule. - No cost leads provided. - No cost mentorship from day one. - Career growth opportunities.
Manager – Epic Applications
Inova HealthWe are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider.
• Oversees department to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks. • Ensures technical accuracy and presents project plans to management for review and approval. • Provides effective applicant behavioral interviews and makes hiring recommendations to the applications leadership. • Ensures Applications team develops, demonstrates and maintains proficient use of project management software and tools. • Provides staff orientations, coaching, mentoring and training as necessary. Works closely with leadership providing input on staff performance. • Ensures Applications team understands and adheres to project implementation and problem resolution priorities set forth by Epic standards and Information Technology (IT) department policies. Collaborates with IT and purchasing resources on recommendations for purchase. • Ensures that the Applications team communicates and follows up in a positive and meaningful manner with other Applications teams, IT management and end-users on the status of problems, current tasks and project priorities. • Provides analysis on progress against plan and results against goals. • Leads and assists Applications team in developing logical, detail-oriented project plans to include tasks, implementation time frames, resource allocations and possible cost estimates and cost/benefit analysis.
Payroll Manager
Fonction publique TerritorialeVision stratégique et capacité d’analyse; Rigueur et sens de l’organisation; Pédagogie et capacité d’accompagnement des services; Capacité à travailler en transversalité; Force de proposition.
Role Description Rejoignez le Groupement des Ressources Humaines du SDIS et mettez votre expertise au service de la gestion et de la valorisation des ressources humaines. En tant que gestionnaire paie, vous participez à la fiabilisation de la rémunération des agents, assurez le suivi des situations individuelles et contribuez à la qualité du service rendu au quotidien. - Elaborer la paie et les déclarations sociales : - Assurer la préparation, le contrôle et l'exécution de la paie des agents et des élus. - Gérer les éléments variables de rémunération, des régimes indemnitaires et des charges sociales. - Réaliser les déclarations réglementaires, notamment la DSN. - Veiller au paramétrage des outils de paie. - Produire les actes et documents administratifs liés à la rémunération. - Assurer le suivi des absences pour raison de santé : - Gérer les arrêts de travail et leurs incidences sur la paie. - Appliquer les dispositions statutaires relatives aux congés pour raison de santé. - Assurer le suivi des dossiers auprès des organismes et instances compétentes. - Garantir la fiabilité des données RH et la mise à jour des outils de suivi. - Accompagner la gestion administrative des agents : - Assurer le suivi administratif des logements de fonction, des agents contractuels et des situations liées à la maternité. - Rédiger les actes administratifs correspondants. - Mise à jour des données RH. - Assurer les échanges avec les différents interlocuteurs. - Veiller à la bonne application des procédures tout au long du parcours administratif des agents. Dans une démarche d'amélioration continue du service, le contenu du poste pourra être amené à s'adapter en fonction des besoins de l'établissement et des projets conduits par le Groupement des Ressources Humaines. Qualifications - Un collaborateur autonome, réactif et capable de s’adapter. - Maitrisant les fondamentaux de la gestion de la paie dans la fonction publique territoriale. - Organisé, rigoureux et discret. - Disposant d’aptitudes relationnelles : sens de l'écoute, diplomatie et patience. - D’une force de proposition, d’un esprit d’innovation et d’un goût pour la modernité. - A l’aise avec les outils informatiques (Connaissance du logiciel ANTIBIA appréciée).
Role Description A well-established, secure and commercially active biopharma is expanding its US clinical data management team. This is a hands-on data management role within a fully in-house function. - Support study-level data management activities across oncology trials - Hands-on database build, CRF development, and edit check implementation - Execute data review plans and UAT for EDC and eCOA systems - Contribute to inspection readiness and study documentation - Collaborate with Biostatistics, Statistical Programming, and Clinical Operations Qualifications - Degree in Life Sciences, Health Informatics, or a related discipline - CDM experience within pharma or biopharma; oncology experience required - Demonstrable experience working directly for a sponsor company - Working knowledge of EDC platforms (e.g., Rave, Oracle Clinical) - East Coast based only Benefits - Compensation DOE - $130,000 - $180,000 base salary + benefits Company Description

