Title: Bank Agile Product Owner Lead Location: San Antonio United States Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Bank Agile Product Owner Lead, you will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on business commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture anchored in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality. What you'll do: - Accountable for delivering the Bank product strategy and/or customer journeys effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs. - Leads and oversees Bank agile team(s) to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction. - Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions. - Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives; translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work. - Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions. - Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience. - Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success. - Accountable for setting and delivering against Bank agile team-level OKRs. - Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace. - Owns Bank agile team backlog (grooming, prioritization, and refinement) and accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity. - Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business. - Anticipates, and acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives. - Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution. - Anticipates business and regulatory issues; recommends product, process or service improvements. - Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree; OR 4 years of relevant education and/or experience. - 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. - Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle. - Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. - Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications. - Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications. - Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations. - Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view. What sets you apart: - 3+ years leading ART-level execution health across multiple teams, including delivery flow, defect triage, and service-level performance (SLO/SLI) in a regulated or control-heavy environment. - 2+ years resolving complex cross-team dependencies across platform functions (infrastructure, integrations, data, access governance, and monitoring/control services) to prevent delivery bottlenecks. - 3+ years managing end-to-end defect and issue lifecycle across internal and external teams, including prioritization, root-cause coordination, and closure accountability. - 2+ years leading incident and outage response, including triage coordination, stakeholder communications, escalation management, and post-incident action tracking through resolution. - 3+ years improving execution readiness and quality practices, including story readiness standards, acceptance criteria alignment, test/validation coordination, and release confidence. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Deliver disciplined performance management and analytics, analyze revenue realization and product variance, and support decision-making through data-driven insights and efficient reporting for the Commercial Card and Merchant businesses.

• Lead daily stand-ups, sprint planning, story pointing, sprint reviews, and team retrospectives to foster a culture of continuous improvement with best Agile practices. • Manage multiple concurrent projects, develop comprehensive project plans, defining milestones, align timeline with customers, optimizing resource allocation, and identifying critical paths. • Proactively identify and resolve technical or procedural dependencies and blockers to maintain delivery velocity. • Identify opportunities for internal productivity improvements through tooling, standardizing processes, developing playbook and documentation, automating tests, deployment scripts, productizing custom development, etc. • Ensure all deliverables meet the high safety and reliability standards required for heavy industry environments. • Serve as the primary point of contact for customers, managing expectations and providing transparent progress updates. • Develop deep, trust-based relationships with client-side technical leads and plant managers. • Align cross-functional teams to ensure a unified delivery approach.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The Product Manager, Product Strategy & Marketing will be part of our Enterprise Data + AI Product organization and will report into the Product Strategy & Marketing function. In this role, the Product Manager will treat our offerings like a product portfolio; clear names, value propositions, target users, and adoption motions so that leadership, analysts, and business partners can consistently answer: Who we are. What we offer. How it's used. Why it matters. This is a product role where the "product" is our catalog and portfolio experience, and how the enterprise discovers, understands, adopts, and succeeds with our offerings. You will build and run the portfolio go-to-market (GTM) engine: crisp packaging and narratives, reusable enablement materials, structured stakeholder touchpoints (demos/QBRs), and adoption measurement that makes progress visible and measurable. You'll partner closely with Product Managers and Product Operations to ensure a consistent stakeholder experience and clear "how to engage" guidance, while not owning day-to-day ticket/queue execution. This role is ideal for a product manager with strong customer-success instincts (adoption, outcomes, feedback loops) who can translate complex data products into clear packaging, measurable adoption, and a repeatable stakeholder experience. What You Will Own: - A clear, current portfolio narrative (what we offer, who it's for, why it matters) and the core GTM assets that support it - A lightweight adoption measurement approach (signals, simple dashboards/readouts, and insights that drive decisions) - Recurring portfolio touchpoints (demos/QBRs/portfolio readouts) and the materials to make them effective - Voice-of-customer loops and feedback synthesis into portfolio messaging and PM roadmap inputs - "How to engage" guidance and communications that keep stakeholders aligned and reduce friction Responsibilities: - Portfolio Packaging & Product Marketing ( internal GTM ): Own and evolve the enterprise portfolio narrative with product leaders - clear positioning, value propositions, target users, and "what we offer" clarity; create and maintain portfolio packaging assets (one-pagers, master story deck, talk tracks, FAQs, demos/QBR templates). - Adoption & Success Measurement: Define adoption measures for priority products (usage, activation, engagement, qualitative health signals), track trends, and surface friction and decisions needed; partner with analytics to make adoption visible through simple dashboards and recurring readouts. - Voice of the Customer & Business Feedback Loops: Establish and run VoC loops (stakeholder interviews, syntheses, feedback capture) and translate insights into portfolio messaging, enablement updates, and roadmap inputs for product teams. - Stakeholder Touchpoints & Enablement: Lead portfolio-level touchpoints (demos/QBRs/portfolio readouts) and ensure materials are current, consistent, and executive-ready; maintain clear "how to engage" guidance for internal and business partner audiences. - Cross-functional Alignment: Partner with Product Ops and Product Managers to align stakeholder experience and service expectations (e.g., what is in scope vs out of scope, exception paths, escalation triggers), while not running the ticket queue or service desk operations. - Product Catalog & Portfolio Hygiene: Maintain clarity between the exec-facing portfolio and the deeper product catalog so definitions remain crisp and ambiguous "concepts" do not get positioned as products. - Automation & Scale: Identify repeatable portfolio/GTM motions suitable for automation (e.g., knowledge base updates, FAQs, templates, intake guidance, stakeholder updates) and leverage modern AI-assisted tools to scale self-serve workflows over time (tool-agnostic; internal platforms may vary). Qualifications Requirements: - Bachelor's degree or equivalent practical experience. - Demonstrated track record of developing strong relationships with key business partners and technology stakeholders. - 5+ years of experience in product management, product strategy, product marketing/GTM, portfolio/program strategy, customer success for technical products, or similar roles within a product/technology environment. - Strong data fluency: experience defining adoption metrics and interpreting usage/engagement signals to tell a clear story and drive decisions (SQL a plus, not required). - Strong ability to translate complex technical/product landscapes into clear narratives, executive-ready artifacts, and repeatable go-to-market materials. - Excellent communication skills (written and verbal) with the ability to drive alignment across multiple stakeholders in a complex environment. - Strong analytical and problem-solving skills; structured approach to synthesizing feedback into product opportunities and outcomes. - Comfortable navigating ambiguity and operating across cross-functional teams (Product Ops, Product Managers, Engineering, Data, Cyber/Privacy). - Familiarity with common tools (e.g., Jira/Service Desk awareness, SharePoint/Confluence, Airtable/Excel, Slack/Teams, presentation tools). Desired Characteristics: - Experience supporting platform/data products and stakeholder ecosystems with multiple business units. - Strong ownership mindset and follow-through; proactive driver who doesn't require chasing. - Ability to work under pressure and tight deadlines; high integrity and accountability. - Experience leveraging AI-assisted tools (e.g., developer assistants, workflow automation) to scale documentation, enablement, and self-serve workflows. Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.