• Drive entire sales cycle from needs analysis, solution validation, pilot, to closing the sale • Successfully manage and overcome prospect objections • Secure both new and expansion opportunities • Solution demonstration through storytelling • Manage conversations remotely through video conferences with some travel to meet with executives • Document and update CRM based on interactions • Meet quarterly goals and add top line revenue • Contribute to scaling not only the company but play a key role in helping mature the entire Sales function as we grow

• Prospecting and acquiring new customers to ensure the company’s business expansion; • Conduct commercial visits to present products and services, identifying the best solution for the end customer; • Maintain strong relationships with the client portfolio by providing after-sales support and fostering customer loyalty; • Ensure sales volume within the assigned territory; • Negotiate and close contracts; • Participate in trade shows and commercial events; • Take part in training and development programs aimed at professional growth; • Monitor sales planning through the CRM; • Update the CRM with business interactions and visit records; • Perform related activities as required.

• Educate and advise clients to build strong and trustworthy relationships with Cleo customers • Executing a successful sales process from lead to appointment to close • Obtain feedback from clients and adjust messaging to improve downstream execution • Meet clients to discuss their needs and complete the execution of the sale • Working with SDRs and Account Managers to devise a program that meets the client's needs and budget • Negotiating with clients, solving any problems, and making sure deadlines are met • Checking and reporting on their Cleo program progress

• Directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts in Portugal. • Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. • Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. • Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Portuguese existing clients. • Create quarterly territory plans, developing strategies and actionable tactics to increase our market share. • Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. • Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. • Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. • Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. • Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. • Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. • Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.