• Prospecting and acquiring new customers to ensure the company’s business expansion; • Conduct commercial visits to present products and services, identifying the best solution for the end customer; • Maintain strong relationships with the client portfolio by providing after-sales support and fostering customer loyalty; • Ensure sales volume within the assigned territory; • Negotiate and close contracts; • Participate in trade shows and commercial events; • Take part in training and development programs aimed at professional growth; • Monitor sales planning through the CRM; • Update the CRM with business interactions and visit records; • Perform related activities as required.

• Educate and advise clients to build strong and trustworthy relationships with Cleo customers • Executing a successful sales process from lead to appointment to close • Obtain feedback from clients and adjust messaging to improve downstream execution • Meet clients to discuss their needs and complete the execution of the sale • Working with SDRs and Account Managers to devise a program that meets the client's needs and budget • Negotiating with clients, solving any problems, and making sure deadlines are met • Checking and reporting on their Cleo program progress

• Directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts in Portugal. • Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. • Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. • Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Portuguese existing clients. • Create quarterly territory plans, developing strategies and actionable tactics to increase our market share. • Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. • Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. • Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. • Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. • Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. • Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. • Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

Washington Representative Permanent Clean Transportation Union of Concerned Scientists Remote/Hybrid – located within 50 miles of DC Bargaining Unit Position: Yes Our Organization The Union of Concerned Scientists (UCS) is an independent nonprofit that puts rigorous, independent science into action, developing solutions and advocating for a healthy, safe, and just future. We envision a peaceful, healthy, and just world where science serves people and the planet by guiding policy decisions, reducing risks, and improving lives. For over five decades, we have been working as scientists, engineers, economists, advocates, and everyday people to create and advocate for innovative, practical solutions to some of our planet’s most pressing problems—from combating global warming and developing sustainable ways to feed, power, and transport ourselves, to fighting disinformation, advancing racial equity, and reducing the threat of nuclear war.  Values informing our work include: - Science in the service of people and the planet.  - Justice and Equity for people of all races and incomes—now, and for future generations.  - Courage to take principled, science-based stands in the public arena.  - Integrity to always examine evidence critically, openly, and honestly.  - Democracy to promote a voice for all in government decisions.  - Action inspiring and mobilizing people to build a healthier, safer, and more just world.  The Position Washington Representatives plan, coordinate, and participate in advocacy for the Clean Transportation policy agenda before Congress and the Administration, and to educate Congress, the Executive Branch, nongovernmental organizations, business groups, and the media about the agenda. Washington  Representatives work as part of a Programmatic team in collaboration with all Program staff, especially  Campaign Directors, Managers, Campaign and Outreach Coordinators, to develop constituent legislative  outreach strategies, represent UCS before the media and public, identify policy opportunities for grass top individuals, Science Network members and other supports, and write brief products in support of advocacy  work. Approximately 80% of this role is focused on external advocacy efforts. UCS employees center their work on UCS’s core values of racial equity and environmental justice. They work collaboratively to ensure the effective operations of the Program, center ani-racism and equity in internal and external work, and foster a welcoming, inclusive, and transparent environment where all staff can thrive and grow. Responsibilities Advance Policy Agenda ●       Design, develop, support, and lead legislative strategies, providing UCS input into legislation, lobby/educate legislators and their staff on policy proposals. ●       Identify target policymakers and implement strategies to influence them by mobilizing UCS supporters, scientists, and other stakeholders.  ●       Work with the White House and federal agencies to advance the Clean Transportation program’s regulatory agenda. Provide UCS input into implementation actions and rulemaking. Establish and maintain effective working relationships with congressional representatives, committees, and their staff, as well as allied organizations. ●       In Congress, work to develop champions and supporters on Program priority issues, with an intentional focus on including BIPOC leaders as champions.  ●       Prepare UCS leadership for meetings with the White House, Congress, and agency leadership.  ●       Respond to Washington requests for scientific information and policy design proposals, partnering with UCS analysts and scientists to deliver technical information to policymakers and other relevant audiences.  ●       Collaborate with UCS Outreach and campaign colleagues to identify opportunities to mobilize grassroots individuals, Science Network members, and supporters to contribute to advocacy of policy agenda with members of Congress and other decision-makers. ●       Collaborate with Outreach colleagues, provide regular updates on the status of key legislation and policy issues, develop target lists, and outline key votes needed to advance Program priorities.  Power-map public officials and identify influential constituents with whom UCS can uniquely collaborate.  ●       Participate and collaborate in relevant internal UCS coordination spaces (such as cross-Program legislative meetings).  Policy Development ●       Maintain working knowledge of, and monitor, the policy landscape for select programmatic issues.  Track progress of legislation and regulations in Congress and at federal agencies, respectively, and identify opportunities for action. Monitor daily print media, blogs, and social media for pertinent coverage of policy issues. Conduct research on actors who oppose UCS’s regulatory and legislative agendas. ●       Collaborate with relevant experts, other UCS staff, and external partners on developing new UCS policy positions. Socialize draft positions, gain consensus on approval/disapproval, and maintain a transparent record of decision-making. Make recommendations to leadership on supporting bills, sign-on letters, and comments. ●       Provide policy and political guidance to inform the Program team’s annual and longer-term planning processes. ●       Help train UCS experts and staff to do effective constituency meetings with congressional offices.  Expert Representation and Advocacy UCS employees in external-facing roles are required to maintain awareness of the role as a representative of UCS, ensure activities and statements enhance the organization's reputation and credentials among press, public, and private sectors, promote UCS, advance organizational objectives, and enhance funding opportunities.  ●       Represent UCS, lead, support and participate in coalitions, working groups of coalitions, other external meetings, events, and conferences.  ●       In consultation with other team staff, coordinate lobbying, outreach, and media work. ●       Help respond to press inquiries on select issues and elevate announcements and news on social media.  ●       Contribute to Program funder proposals and reports and join funder calls.  Campaign Support ●       Alongside Campaign colleagues, participate in developing and implementing strategies focused on education and outreach to policymakers and other Washington-based stakeholders. ●       May manage or co-manage campaign and project work for defined issue areas, such as a campaign, sub-campaign, or initiative. Run regular campaign/project check-in meetings and serve as project manager for the development of publications, advocacy materials, and other deliverables. Assessment and Learning ●       Understand and value accurate data for the assessment, learning, tracking, and reporting of UCS’s impact; routinely track the impact of your work to share with internal and external stakeholders; maintain and safeguard confidential UCS supporter and ally data. ●       Monitor and track progress of relevant legislation and executive action, collaborate with Program staff to produce testimony, fact sheets, briefing papers, op-eds, as well as other advocacy materials, and work with Communications staff to respond to and elevate key federal developments through press releases, social media and or blogs.  Other Duties as Assigned Up to 20% of any individual job may contain work that is not specifically listed in this document. This may reflect temporary assignments, individual professional development opportunists (e.g., learning a new set of skills, participating in professional growth experience), and/or a requirement to serve in an organizational citizenship capacity (e.g., participating in JEDI activities, pitching in/volunteering for extra work, covering for a colleague on leave).  ●       Support and participate in UCS's internal efforts to create an ani-racist and inclusive work environment. Contribute to creating a culture in which all staff on the team are safe, respected, and heeded, and BIPOC people thrive. People Management Authority While this position typically does not have direct reports, it may coordinate, supervise, and provide technical direction to staff, interns, fellows, consultants, and volunteers allocated to specific projects, as assigned.