Role Description Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. - Use positive telephone service techniques; act on special Customer requests and maintain excellent Customer relations. - Act as trusted advisor and consultant to a single or multiple corporate accounts. - Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing GDS. - Fulfill requests for multi-faceted travelers while adhering to applicable requirements and processes. - Provide consultative advice, solutions, and recommendations; pro-actively sell additional services for travelers (e.g., hotel and car) while ensuring adherence to Customers' travel policy and quality assurance standards. - Comply with all legal standard requirements, including mandatory training, compliance, and sanctions. - Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. - Follow internal compliance and regulatory requirements for all Customers and locations supported. - Manage the end-to-end booking process through ticketing and order fulfillment, either over the telephone, via messaging, or via email or back-office systems and servicing platforms. - Operate in a telephony servicing environment accountable to key performance indicators of success, such as Customer satisfaction (CSAT) and key productivity metrics. - Operate in multi-channel (phone, email, and chat) servicing environments accountable to key performance indicators of success. Qualifications - Excellent written and oral communication skills. - Excellent telephone skills, including a professional demeanor. - Fluency and comprehension in the language requirements for the specific point of sale. - Strong listening skills and attention to detail. - Minimum 1-year experience demonstrating communication skills. - Passion for travel and experience with travel. - Solutions mindset with consultative skills. - Ability to anticipate Customer needs. - Polished delivery and excellent time management. - Quick learner with the ability to de-escalate Customer situations. - Passion for service and one-call resolution. Requirements - High school degree or equivalent (required). - College or some college degree (preferred). - One year of Customer sales and service experience (preferred). - One year of Corporate or leisure travel industry experience (required). - 1 year native GDS experience including airline ticketing (preferred). - Preferred industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo, and Galileo. Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs

• Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process • Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing • Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information • Verify the accuracy and completeness of claims, ensuring they meet company and industry standards • Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed • Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies • Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience • Maintain detailed and organized records of claims, correspondence, and associated documentation • Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements • Identify opportunities to enhance our claims process and provide feedback for process improvement

Role Description Trillium Health Resources has a career opening for a Claims Relations Coordinator to join our Claims team! The Claims Relations Coordinator is responsible for managing and coordinating claim issues received by providers, members, or other entities via telephone call, email, and ticket system. - Coordinate and manage calls and tickets. - Ensure claims ticket queue and call logs are updated and responded to timely. - Conduct claims research, including: - Review of claims processing system. - Review of previous and current tickets in the Claims Support Queue. - Review of paper claim logs. - Working with other claims staff to learn history. - Third party biller impacts. - Remittance Advice notifications. - Provider technical assistance. - Assist with drafting provider related communications. - Review trends of provider issues and make recommendations for updates needed in the Claims Processing System and Claims Staff training. Qualifications - High School diploma/GED with a minimum of six (6) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes: - A minimum of six (6) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports. - OR Associate’s degree with a minimum of four (4) years of experience in a similar role. - OR Bachelor’s degree with a minimum of two (2) years of experience in a similar role. - OR Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. Requirements - Degree in Business Administration, Healthcare Administration, Human Services, Public Administration, Liberal Arts, or Humanities (preferred). - Experience in the public mental health field is highly desired due to the complexity of the work of the organization. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Company Description Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Role Description We are seeking a dedicated Claims Agent to support our growing caseload of veterans’ benefits claims and appeals. This role is intended for someone who is eligible to become a VA-accredited Claims Agent and is committed to passing the Claims Agent exam within one year of hire. This role is pivotal to advancing our commitment to empowering veterans through skilled legal navigation and advocacy. By ensuring clients progress smoothly through their claims journey, you will help them achieve the outcomes they deserve while alleviating the burdens of the appeals process. - Case Management: Help move VA disability claims and appeals forward by reviewing case files, identifying missing information, tracking next steps, and ensuring work product is complete. - Client Communication: Communicate with veterans to gather information, complete client questionnaires, ask thoughtful follow-up questions, and help develop testimonial evidence and written client statements for VA submissions. - Records & Evidence Development: Review, organize, and summarize VA claims files and supporting records, identify gaps in the evidence, and assist with requesting outside medical records or additional documentation when needed. - Claims & Appeals Support: Assist with VA claims and appeals work, including supplemental claims, higher-level reviews, and Board appeals as needed, with a focus on reviewing VA claims files, evaluating appeal options, and preparing supporting evidence. - Quality Review & Workflow Support: Review case files and draft work product for completeness, identify missing information or stalled matters, and proactively move files through the appropriate next steps. - Administrative Support: Maintain deadlines, case status updates, and accurate electronic case files within the case management system. This is a remote, full-time role with a preference for candidates in Florida. The schedule is Monday through Friday, with core hours of 10am–2pm and flexibility outside of those hours, provided work is completed and cases continue moving forward. The expected workload is 40–45 hours per week. Qualifications - Legal Experience: Experience in a paralegal, legal assistant, case manager, veteran service officer, or similar legal/support role preferred. Experience in VA disability, veterans benefits, Social Security disability, workers’ compensation, or administrative law is a plus, but not required for the right trainable candidate. - Claims Agent Eligibility: Must be eligible to become a VA-accredited Claims Agent and committed to completing all required steps, including passing the Claims Agent exam within one year of hire. - VA Access Requirement: Must be eligible to obtain a VA PIV Card within 90 days of start date, as this role may require access to VA systems and case-related records. - Technical Proficiency: Comfortable using legal case management software similar to Practice Panther. Familiarity with or ability to learn LexisNexis AI, ChatGPT, Claude, Microsoft Office, and Adobe is important. - Organizational Skills: Proven ability to manage multiple cases and deadlines concurrently in a fast-paced environment. - Long-Term Ownership: Interested in building deep expertise in veterans benefits work and growing with the firm. - Communication Skills: Strong verbal and written skills for effective client interaction and legal document preparation. - Military Knowledge: Preferred familiarity with military culture and experience with veteran support systems. - Independence: Ability to work remotely and autonomously, demonstrating ownership and proactive case management. Benefits - Empowering Environment: Join a team that thrives on independence and values your contributions to our mission. - Veteran-Centric Impact: Make a meaningful difference by supporting those who have served through your expertise. - Growth Opportunities: Learn and expand your legal skills under the guidance of an experienced veteran attorney. - Remote Flexibility: Enjoy the freedom of working remotely, with a preference for candidates in Florida. - Generous PTO: Enjoy substantial paid time off along with all major federal holidays. - Health Benefits: Access to health insurance after 90 days to ensure your well-being. - Retirement Savings: Participate in a retirement savings plan post-90 days. - Travel and Learning: Opportunities to attend the NOVA conference, enhancing your professional growth. - Flexible Scheduling: Operate within core hours but manage your own schedule beyond them.