• Lead end-to-end implementation of Faro’s platform across customer environments, translating customer requirements into scalable configurations, workflows, and study setups. • Oversee protocol authoring setup, intake processes, and environment configuration aligned to the Faro solutions in scope for each customer. • Ensure successful deployment of APIs and service accounts in collaboration with Product and Engineering. • Define clear transition points from implementation to post go-live adoption teams to ensure continuity of customer experience. • Oversee environment setup, user access, and coordination with customer IT teams to ensure secure, scalable deployments. • Act as the primary liaison between Faro DevOps and customer IT teams to scope, coordinate, and deliver all system integration work. • Oversee generation, validation, and operational use of structured study design data and standardized outputs (such as USDM) within customer workflows and downstream systems. • Design and maintain structured prompt libraries that govern how newly uploaded customer documents are parsed, classified, and integrated into the knowledge graph. • Deliver and oversee tailored solutions including scripts, workflow adaptations, and reporting configurations required for successful deployment and adoption. • Use a consultative approach to understand customers’ core requirements, ask clarifying questions, and guide customers toward best practices aligned with product capabilities.

Role Description As the Director of Commercial Technology (Salesforce), you will be a hands-on leader to build, optimize, and own the day-to-day execution of our Salesforce ecosystem. This role oversees architects, developers, administrators, product managers, analysts, and contractors responsible for delivering scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud. This is a player-coach leadership role. In addition to leading and developing the team, you will stay close to architecture decisions, complex integrations, and solution design to ensure high-quality execution. You will lead the rebuild of our commercial engine, enabling new product launches and improving core lead-to-revenue workflows in close partnership with Sales, Marketing, Operations, and Product teams. Qualifications - 8–12+ years of experience leading CRM or Salesforce delivery teams. - Deep expertise in: - Sales Cloud - Service Cloud - Marketing Cloud - Data Cloud (Data 360) - Experience integrating Salesforce with product platforms and e-commerce systems. - Strong understanding of API integrations, system architecture, and data modeling. - Prior hands-on development experience within Salesforce, including Apex and custom development. - Experience rebuilding or significantly enhancing lead-to-revenue systems. - Demonstrated success managing and developing high-performing technical teams. - Proven ability to operate as a player-coach — leading teams while staying engaged in architecture and execution. - Strong understanding of revenue operations processes, forecasting, and reporting. - Ability to balance speed of delivery with platform stability, governance, and scalability. Requirements - Requires a background check upon offer. Benefits - Comprehensive Medical, Dental and Vision - Flexible Spending Account and Health Savings Account options - 401k with an Employer Match - Short Term and Long Term Disability - Group and Supplemental Life & AD&D - Gym Discount Program - Pet Insurance - Wellbeing Program - and more!

Role Description Faro is looking for a Director, Implementation Services to lead one of the core pillars within our Customer organization. In this role, you will be responsible for how Faro’s platform is implemented, configured, and operationalized across customer environments. - Lead end-to-end implementation of Faro’s platform across customer environments, translating customer requirements into scalable configurations, workflows, and study setups. - Oversee protocol authoring setup, intake processes, and environment configuration aligned to the Faro solutions in scope for each customer. - Ensure successful deployment of APIs and service accounts in collaboration with Product and Engineering. - Define clear transition points from implementation to post go-live adoption teams to ensure continuity of customer experience. Integration & Environment Setup - Oversee environment setup, user access, and coordination with customer IT teams to ensure secure, scalable deployments. - Act as the primary liaison between Faro DevOps and customer IT teams to scope, coordinate, and deliver all system integration work. Technical Solutions & Data Delivery - Oversee generation, validation, and operational use of structured study design data and standardized outputs within customer workflows and downstream systems. - Design and maintain structured prompt libraries that govern how newly uploaded customer documents are parsed, classified, and integrated into the knowledge graph. - Deliver and oversee tailored solutions including scripts, workflow adaptations, and reporting configurations required for successful deployment and adoption. - Use a consultative approach to understand customers’ core requirements and guide customers toward best practices aligned with product capabilities. Service Design & Operational Excellence - Define and scale the Implementation operating model, including delivery playbooks, intake frameworks, and SLAs. - Establish scalable processes to ensure consistency and quality across implementations. - Manage and develop a Project Manager direct report responsible for coordinating implementation timelines and tracking deliverables. Cross-functional Collaboration - Partner closely with Customer Strategy, Solutions Onboarding Product Experience, Product, and Engineering to ensure aligned delivery and continuous improvement. Qualifications - 8+ years in Professional Services, Solutions Consulting, or Technical Implementation roles within SaaS. - Experience delivering platform configuration and API-based integrations in customer environments. - Strong understanding of SaaS and AI-driven platforms, including APIs, integrations, workflow configuration, and data-driven outputs. - Proven ability to balance hands-on delivery with building scalable processes. - Experience working cross-functionally with Product and Engineering. - Strong stakeholder management and problem-solving skills. - Comfortable operating in a fast-paced, high-growth environment. - Ability to travel up to 30%. Requirements - Experience in life sciences or clinical development (Nice to Have). - Familiarity with structured data or protocol design workflows (Nice to Have). - Experience building or scaling an Implementation function (Nice to Have). - Hands-on experience with knowledge graph concepts, document structuring, or AI-assisted content organization (Nice to Have). Benefits - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k). - Life Insurance (Basic). - Short Term and Long Term Disability. - Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed). - Training & Development Reimbursement. - Hybrid Work Environment. - Peer-to-peer bonus program. - Company/department outings and events. - Stock Option Plan. - Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine.

Title: Senior Director, Creative Location: San Francisco Job Description: At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. We’re looking for a Senior Director, Creative to lead and scale our design function as a conceptual, strategic, and operational pillar of the Creative and Brand organization. This role is responsible not only for visual excellence, but for building, developing, and maintaining a high-performing design team grounded in strong conceptual thinking. Success in this role depends on the ability to set a clear creative bar, move decisively when standards aren’t met, and actively mentor emerging leaders so responsibility and ownership can be pushed downward—freeing this role to operate up, out, and across the organization. The Senior Director, Creative partners closely with strategy, brand, and creative leadership to ensure our visual systems are insight-led, scalable, and emotionally resonant. WHAT YOU’LL DO Leadership, Team Building & Talent Development - Lead and scale a high-performing, conceptually strong design team spanning brand, motion, and multi-disciplinary creative - Build teams intentionally—prioritizing conceptual thinking, taste, and strategic fluency, not just executional skill - Establish and uphold a clear, non-negotiable quality bar for design, craft, and thinking - Act decisively when performance does not meet expectations—making changes quickly, thoughtfully, and in service of the team’s long-term health - Mentor and develop junior leaders so they are prepared to take on delegated ownership, responsibilities, and team leadership - Push leadership downward, enabling designers and emerging leads to operate with confidence and autonomy - Create clear growth paths, expectations, and feedback mechanisms for all levels of the team Systems, Process & Operational Scale - Design and implement repeatable design systems, workflows, and processes that allow the team to deliver consistently high-quality work at scale - Identify inefficiencies in briefing, reviews, production, and delivery—and proactively solve for them - Partner with Creative Ops and Marketing Ops to ensure design processes scale with organizational growth - Build templates, frameworks, and visual systems that reduce friction and increase speed without compromising quality - Balance craft excellence with operational rigor, making “great work, done efficiently” the standard Strategic & Conceptual Leadership - Partner deeply with the strategy function within the Creative and Brand team to ensure design is rooted in clear strategic intent - Translate insights, positioning, and brand frameworks into compelling, scalable visual systems - Pressure-test strategy through a design lens—helping refine ideas into clear, emotionally resonant expressions - Ensure design work ladders back to brand and business objectives, not just aesthetic goals - Champion conceptual thinking across the design team, ensuring ideas drive visuals—not the other way around Strategy Partnership & Integration - Act as a creative counterpart to strategy leadership, collaborating early to shape creative direction and success criteria - Ensure the design team operates from shared strategic frameworks, not isolated project briefs - Help codify the strategy into clear visual guidance that enables faster, more confident execution - Establish strong working rhythms with strategy partners through working sessions, reviews, and planning checkpoints - Proactively surface and resolve misalignment between strategy and execution Cross-Functional & Executive Leadership - Operate upward by partnering with senior leadership and executives to align design strategy with business priorities - Operate across marketing by building trusted relationships with Brand, Product Marketing, Demand, Events, Content, and Comms teams - Serve as the final decision-maker on visual direction for the brand - Anticipate cross-functional needs and creative risks before they arise—and build processes to address them - Represent the design function as a strategic partner, not just a service function Creative Oversight & Craft - Own and evolve the visual identity and design systems for the brand across all touchpoints - Provide creative direction across: - Brand and campaign design - Website and digital experiences - Event and experiential marketing - Paid media, OOH, and motion - Internal-facing brand materials and presentations - Partner closely with motion designers to integrate movement into the brand system - Oversee freelancers, vendors, and production partners to ensure consistency and quality - Step into hands-on design selectively when strategic or conceptual leadership is required WHO YOU ARE - 15+ years of professional design experience, with senior leadership responsibility - 5+ years of people management experience, including building and evolving teams - Proven ability to build conceptually strong, high-performing creative teams - Strong strategic thinker who connects design decisions to brand and business outcomes - Comfortable making difficult people decisions in the service of quality and scale - Experienced in both agency and client-side environments - Deep expertise across design tools and systems (Adobe Creative Suite, Figma, motion fundamentals) - Confident partnering with developers, strategists, and senior stakeholders​​​​​​​ WHAT SUCCESS LOOKS LIKE - The design team consistently delivers conceptually strong, visually compelling work at scale - Clear systems exist for how design work is conceived, executed, reviewed, and delivered - Junior leaders are growing into meaningful ownership roles, reducing dependency on senior leadership - Performance issues are addressed quickly and constructively - Strategy and design are tightly integrated, with fewer downstream misalignments - Cross-functional partners view design as a strategic thought partner, not just an execution arm - The brand feels cohesive, intentional, and emotionally resonant across every touchpoint - You are not waiting for guidance/direction, but proactively bringing solutions based on your deep knowledge of the business and partners For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $144,000 and $215,000/year, with an expected On Target Earnings (OTE) between $172,000 and $256,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching  - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.  The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.