Principal Relationship Management - Strategic Client Management (Remote-Eligible) Our US & Canadian Markets team is seeking a Principal Relationship Management and Business Development Associate to join our Strategic Client Management team. This role will focus on working with companies of key importance to Discover Global Network to overcome long-standing acceptance objections. Responsibilities: - Strategic Growth: Identifying and engaging contacts, developing proposals and negotiating agreements to maximize network growth - Business Development: Creating business cases for new development activities with internal and external partners - Relationship Management: Serving as the liaison between external accounts, maintaining relationships with decision-makers, and advising clients on acceptance and operational efficiencies - Client Portfolio Management: Exploring new partnership opportunities and managing a portfolio of clients to retain, grow, and drive existing and new business by increasing acceptance and volume - Risk & Compliance: Actively managing and evaluating risk and customer-impacting issues, and ensuring compliance with new processes during contract and pricing negotiations - Market Analysis: Performing market analyses to maintain knowledge of industry trends, the competitive environment, and the opportunity pipeline to increase network transaction volume and revenue generation - Client Engagement: This is a client-facing role requiring approximately 25-30% travel The Ideal Candidate will possess: - Strong negotiation and communication skills at the C-Suite level, including the ability to tailor communication across different leadership levels - Deep knowledge of the payments industry, particularly debit and credit pricing - Demonstrated entrepreneurial drive, proactive approach, and ability to anticipate market trends within the vertical - Resiliency to navigate adversity in a fast paced environment Basic Qualifications - High School Diploma, GED or equivalent certification - At least 6 years of business development, sales, strategy or relationship management experience within the financial services or payments industry Preferred Qualifications: - Bachelor's Degree in Business, Finance or Marketing - 8+ years of business development, sales, strategy or relationship management experience within the financial services or payments industry Capital One is open to hiring a Remote Employee for this opportunity. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,100 - $157,700 for Principal Relationship Management Riverwoods, IL: $138,100 - $157,700 for Principal Relationship Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Own and execute an outbound strategy targeting enterprise and mid-market clients across Europe, UK, and the Middle East. • Identify, engage, and nurture key decision-makers - from CxOs and Product Heads to Procurement and Digital Transformation leaders. • Lead the end-to-end sales lifecycle - prospecting, qualification, solutioning, proposal, and closure. • Collaborate with presales, delivery, and CoE leaders (Commerce, Applied AI, Innovation Engineering) to design and position winning solutions. • Drive consultative conversations that link business pain points to tangible outcomes - revenue growth, automation, scalability, and experience innovation. • Develop strategic pursuit plans and account maps for target logos. • Partner with marketing and GTM teams to co-create campaigns, events, and thought leadership content. • Track performance metrics across pipeline creation, deal velocity, margin contribution, and client satisfaction.

• The Service Center Client Manager (SCCM) serves as a strategic leader and trusted advisor responsible for delivering exceptional client experiences and building strong, lasting partnerships. • Acting as the primary point of contact for a portfolio of clients, this role champions client needs, drives process improvements, and ensures Service Center performance meets and exceeds expectations. • The SCCM collaborates cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to translate client feedback into actionable solutions. • This role plays a critical part in resolving challenges, supporting successful client launches, and maintaining service excellence during high-impact periods such as Annual Enrollment. • Build and maintain strong relationships, ensuring client goals and service expectations are consistently exceeded. • Lead proactive client meetings to review performance, identify opportunities, and align on strategic initiatives. • Analyze service trends and root causes to identify areas for improvement. • Develop and implement high-impact process improvements that enhance operational efficiency and client satisfaction. • Partner with internal teams to enhance service delivery. • Ensure alignment between client expectations and internal execution. • Manage and resolve client escalations with urgency and professionalism. • Prepare and deliver client-facing reports and presentations. • Leverage data and storytelling to communicate performance, highlight successes, and identify improvement opportunities.

Job Summary We are seeking a dedicated and client-focused Lead Client Servicing Associate for our OEMS Support team. The successful candidate will play a pivotal role in ensuring a seamless client experience by providing day-to-day support for our OEMS solutions, with specialist expertise spanning both trading execution and compliance. This role is ideal for individuals who thrive in a client-centric environment, enjoy understanding complex workflows, and are committed to delivering high-quality support and effective issue resolution. The Lead Client Servicing Associate will engage closely with front office users, assist them with system-related inquiries, and foster lasting relationships while facilitating ongoing client training and feedback. This role is essential for enhancing client satisfaction and maximizing the value of our technology solutions. Key Responsibilities - Serve as a key point of contact for clients using OEMS solutions, providing day-to-day support and guidance across trading execution and compliance functions. - Assist clients — including front office users — with system-related queries, user issues, and functional questions relating to OEMS workflows. - Support clients on compliance-related requirements and responsibilities within the OEMS environment, ensuring front office users are equipped with both trading and compliance knowledge. - Work closely with client compliance counterparts; able to fully comprehend compliance scenarios and use cases, and integrate these into the compliance module. - Work closely with internal teams to troubleshoot issues, coordinate resolutions, and ensure timely follow-up with clients. - Support senior team members in understanding client requirements, business processes, and trading workflows to enhance the overall support experience. - Deliver client training sessions and walkthroughs to help users confidently navigate and utilize OEMS functionality. - Maintain clear and accurate documentation, including support processes, user guides, training materials, and client feedback. - Build strong client relationships by proactively engaging with users, gathering feedback, and identifying opportunities to improve service delivery. - Provide ongoing post-go-live support to help clients maximize the value of their OEMS solution. - Cover early morning support hours (from 7:00 AM HKT) to align with APAC market open, where applicable. Qualifications - Bachelor's degree in a relevant field (e.g. Business, Information Technology, Finance). - 2–5 years of experience in a client support, training, servicing, or operations role, preferably within the financial services technology sector. - Knowledge of or exposure to trading compliance requirements and front office workflows is strongly preferred. - Familiarity with or experience in local regulatory compliance requirements (HK or SG) is a plus. - Strong communication and interpersonal skills, with a genuine passion for client engagement and support. - Ability to manage client queries professionally, prioritize effectively, and coordinate across teams. - Eagerness to learn OEMS functionality and develop expertise in financial technology solutions. - Familiarity with financial technology vendors specializing in OMS/OEMS is a plus, but not required.