Role Description Buscamos un/a Payments Operations Lead con sólida experiencia en operaciones financieras, pagos, banca, fintech o industrias transaccionales, capaz de liderar equipos operativos y asegurar la continuidad de procesos críticos. Tu misión será liderar la operación diaria de Payments Operations, garantizando estabilidad, cobertura, cumplimiento de indicadores, gestión de incidentes y mejora continua en procesos vinculados a treasury operations, payins, settlement, eficiencia operacional y ejecución operativa. Este rol requiere liderazgo, criterio operativo, pensamiento analítico y capacidad para coordinar con equipos internos como Producto, Comercial, Finanzas, Compliance y Tecnología. ¿Qué harás? - Liderazgo de la operación diaria: - Liderar la operación diaria de Payments Operations, asegurando la continuidad, estabilidad y correcta ejecución de procesos críticos. - Coordinar las capacidades operativas de la unidad, incluyendo Treasury Operations, Payins & Settlement Operations, Operational Efficiency y Operational Execution. - Asegurar la cobertura operativa mediante la asignación de responsables, backups y mecanismos de continuidad. - Supervisar el cumplimiento de procedimientos, controles internos y acuerdos de servicio. - Gestión de equipo e indicadores: - Gestionar el desempeño operativo del equipo mediante indicadores, seguimiento de resultados y planes de mejora. - Liderar, acompañar y desarrollar al equipo bajo tu responsabilidad. - Organizar rutinas operativas, revisiones semanales de desempeño y mecanismos de gobierno operativo. - Promover una cultura de responsabilidad, eficiencia, colaboración y orientación a resultados. - Gestión de incidentes y continuidad operativa: - Liderar la gestión y escalamiento de incidentes operativos críticos. - Coordinar acciones con Tecnología, Producto, Finanzas, Compliance, Comercial y otras áreas involucradas. - Asegurar respuestas oportunas, trazabilidad de acciones y seguimiento hasta la resolución. - Identificar causas raíz, oportunidades de mejora y acciones preventivas para reducir recurrencia. - Mejora continua y operación regional: - Participar en iniciativas de mejora continua, automatización y optimización de procesos operativos. - Coordinar la correcta implementación y operación de nuevos productos, servicios, integraciones o capacidades. - Asegurar la preparación operativa para nuevas integraciones, países o modelos dentro de la operación regional. - Proponer mejoras que permitan escalar la operación con mayor eficiencia, control y trazabilidad. Qualifications - Bachiller o titulado/a en Administración, Ingeniería Industrial, Economía, Contabilidad, Ingeniería de Sistemas o carreras afines. - Mínimo 5 años de experiencia en operaciones financieras, banca, fintech o industrias transaccionales. - Mínimo 3 años liderando equipos operativos. - Experiencia en gestión de indicadores, capacidad operativa, cobertura y continuidad de servicios. - Experiencia gestionando incidentes operativos y procesos transaccionales end-to-end. - Conocimiento avanzado de operaciones de pagos y transacciones financieras. - Conocimiento avanzado de gestión de procesos operativos e indicadores. - Experiencia coordinando con áreas como Producto, Tecnología, Finanzas, Compliance, Comercial u Operaciones. Requirements - Experiencia previa en fintech o medios de pago. - Experiencia liderando operaciones regionales o multi-país. - Experiencia en treasury operations, payins, settlement, conciliaciones, liquidaciones o flujos transaccionales críticos. - Conocimiento de herramientas analíticas como Power BI, Metabase o similares. - Experiencia en automatización, mejora continua o transformación operacional. - Conocimiento de metodologías ágiles, gestión de proyectos o modelos de governance operativo. - Capacidad para actuar con criterio y calma frente a incidentes críticos. - Mentalidad de mejora continua, ownership y orientación a eficiencia operativa. Conditions of Work - Área: Operations. - Subárea: Payments Operations. - Modalidad: Remota o según esquema definido por Kashio. - Horario: Lunes a viernes, de 9:00 a.m. a 6:00 p.m. - Disponibilidad para atención de incidencias operativas críticas fuera de horario cuando corresponda. - Contrato inicial de 3 meses a prueba, con posibilidad de extensión según desempeño. - Posición con equipo a cargo. Benefits - Un rol clave para fortalecer la operación de pagos de una fintech B2B SaaS en expansión regional. - Exposición a procesos críticos de payments, treasury, payins, settlement, continuidad operativa y mejora continua. - Trabajo transversal con equipos de Producto, Tecnología, Finanzas, Compliance, Comercial y Operaciones. - Un entorno dinámico, colaborativo y orientado a eficiencia, automatización y excelencia operacional. - Oportunidad de liderar un equipo operativo y contribuir directamente a la escalabilidad regional de Kashio.

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Developing policies, procedures, practices, and systems that support the provision of care management services • Demonstrating clinical expertise for specific complex and/or rising risk member populations • Identifying members that are appropriate for population health programs utilizing data informatics • Providing interventions and education to promote health prevention and promotion • Managing, reviewing, and analyzing operations and services provided for adherence to program goals and objectives • Collaborating with internal teams to identify gaps or opportunities for improved workflows or process changes for special populations • Serving as a subject matter expert regarding identified special populations, regulatory requirements, policies, procedures, programs and staff support; provide staff education and training on relevant program components • Overseeing utilization of resources used by specialty population

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. This is a 21- month secondment/fixed term opportunity. The Change Readiness Lead is the senior change leader on the program responsible for defining and driving the program's change strategy, readiness approach, governance, and delivery standards to ensure a consistent, high-quality, and business-focused change experience across functions and business units. Reporting directly to the Program Change Director, the Change Readiness Lead owns the quality, consistency, and rigour of functional change outputs, establishes and governs the Program readiness framework and criteria, standardises key capability interventions such as the Key User journey, and manages the day-to-day delivery, tracking, and governance of the integrated change plan. How you will contribute You will: - Change Strategy & Approach: Define and own the Program Change Management Strategy, business engagement approach, and operating model - and establish the methodology, templates, and toolkits used by all Functional and BU Change Leads. - Readiness Framework & Governance: Define go-live gate criteria and the readiness assessment approach; consolidate readiness inputs from all FCLs and BCLs into a Program-level view; chair readiness forums and report status to the Program Change Director. - CIA Quality Assurance: Own the QA process for all Change Impact Assessments and key change deliverables - reviewing for rigour, completeness, and consistency, and providing structured feedback before materials are used in governance or shared with stakeholders. - Key User Journey Standardisation: Define and standardise the end-to-end Key User Learning Journey across functions and BUs; set measurable go/no-go criteria for Key User readiness and monitor Program-wide completion and confidence. - Change Plan Management: Own the Program-wide Change Plan, manage cross-workstream dependencies, run the change team's operating rhythm, and produce consolidated change status reports to the Program Change Director. - Risk & Issue Management: Own the Program-level change risk and issues log - ensuring owners and mitigations are assigned and escalating systemic risks with root cause analysis and proposed interventions. - Team Leadership: Directly lead, manage, and develop the Functional Change Lead team; hold BU Change Leads to Program standards through governance and QA; collaborate as a peer with the Training Lead and Communications Lead. - Program Representation: Represent change and readiness at design authority, Program leadership forums, and steering committee; act as deputy to the Program Change Director when required. - Capability Building: Build lasting organisational change capability - develop frameworks and standards that outlast the Program and leave the organisation better equipped to manage change independently. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - Experience: 8-10 years' progressive experience in change management or business transformation at senior leadership level, with a proven track record leading change on large-scale ERP, CRM, or comparable enterprise transformation Programs. - Strategic Acumen: Demonstrated ability to design and own a Program-level change strategy - not just execute within one defined by others - and translate strategic objectives into an actionable, governed delivery plan. - Leadership Presence: Confidence to lead, challenge, and align senior stakeholders at Program Director, C-suite, and steering committee level; proven people leadership of a change team. - Quality & Rigour: Demonstrable experience quality-assuring change deliverables (CIAs, Personas, Change Action Plans) and coaching others to improve quality; able to define and defend a high standard. - Readiness Governance: Experience defining and governing a Program readiness framework including assessment criteria, scoring methodology, and go-live gate standards across multiple functions or business units. - Analytics & Reporting: Ability to consolidate data from multiple change workstreams into clear, governance-ready dashboards and status reports for senior leadership and steering committee audiences. - Communication: Excellent written and verbal communication skills; able to translate change complexity into clear, authoritative, and audience-appropriate messaging. - Tools & Systems: Proficiency in Program management tools (MS Project, Smartsheet, Jira) and collaboration platforms (SharePoint, Teams, Confluence). - Handling complexity: Comfortable working in a matrixed environment across multiple functions and business units, managing ambiguity and competing priorities at Program pace. - System implementation exposure: Familiarity with the specific platform being implemented (e.g. SAP, Oracle, Salesforce) and the change challenges it presents is highly preferred. More about this role This is a 21- month secondment/fixed term opportunity. What you need to know about this position: - This role sits at the heart of the Change Management function and is the senior change leadership role on the program, reporting directly to the Program Change Director. - We are looking for someone who combines strategic thinking with operational discipline - able to set direction and standards for the team, while also rolling up their sleeves to keep the Program on track at pace. - The role provides direct leadership to Functional Change Leads and ensures consistent execution across BU Change Leads through governance, standards, and quality assurance. - The candidate will thrive in a fast-paced environment with shifting priorities, bringing order to complexity while maintaining strategic focus and team momentum. Education / Certifications: - Bachelor's degree in business, Management, Organisational Psychology, or a related discipline. - Practical working knowledge of a recognised change management methodology (Prosci ADKAR, APMG, Kotter, or equivalent). - Prosci, APMG, or CCMP certification preferred. - Program or project management qualification (MSP, PMP, PRINCE2) advantageous. - Coaching qualification (ILM, ICF) advantageous given the people leadership dimension of the role. Job specific requirements: - Proven track record of cross-functional leadership on large-scale transformation programs. - Senior change management experience including strategy ownership, QA, and readiness governance. - Strong program-level planning and risk management capability. - System implementation experience (SAP, O9, Oracle, Salesforce, or equivalent) highly preferred. Travel requirements: - Yes, but limited (<20%) Work schedule: - Hybrid - with on-site presence expectations commensurate with Program phase and governance cadence. Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Temporary (Fixed Term) Change Management Business Capability