Utilize negotiation skills to manage and resolve complex customer issues, maintain effective communication with stakeholders, and ensure timely follow-up on resolutions while promoting relevant products and services to meet customer needs.

Title: Field Support Representative Location: Lewisville United States Job Description: DESCRIPTION Overview: Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment. Pay is 15.00/hour RESPONSIBILITIES Essential Duties and Responsibilities: - Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers. - Occasional Outbound Campaign calls - Provide accurate answers to a variety of issues including but not limited to: - Project related questions - New hire issues - Systems and applications troubleshooting - Materials tracking - Time reporting - Training course troubleshooting - General procedures - Listen to callers' needs and/or issues and provide helpful solutions. - De-escalate situations involving dissatisfied callers, offering patient assistance and support. - Collaborate with other Agents to improve customer service. - Guide callers through troubleshooting and navigating company sites, apps and/or devices. - Complete orders for requests of materials for various projects - Accurately document calls in a call center database. - Maintain a working knowledge of retail store call procedures by working retail projects and resets in field alongside a Retail Field Representative on occasion to gain experience with Retail Representative and store procedures, product knowledge, and client knowledge. - Complete various tasks as assigned. - Provide project issue escalations to Team Leads and/or People Leaders This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management. QUALIFICATIONS Qualifications: Education / Experience: High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry. Skills & Abilities: - Possess telephone and interpersonal and rapport building skills - Demonstrate problem-solving and decision-making skills - Strong communication skills, both written and verbal - Active listening skills - Adept time management and organizational skills - Adaptability and flexibility - Comfort working in a fast-paced environment - Basic troubleshooting skills Computer Skills/Tools & Technology: Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred. Experience in BMC Helix and/or other call center databases preferred Physical Demands: While performing the duties of this position, the team member is regularly required to be able to: Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. Light to moderate lifting may be required from time-to-time Work Environment: Hybrid Office/Remote environment. Remote work or work from home days (Hybrid Office) will require a steady internet connection and a quiet workspace. Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Under the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job. We are an Equal Opportunity employer. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Part time Business Unit: Marketing Salary Range: $15.00 - $15.00 Company: Crossmark Inc. Req ID: 30825

Role Description Grupo Especializado de Asistencias del Perú - GEA, se encuentra en la búsqueda personas como TÚ que quieran crecer en el rubro de ¡Contac Center! como: ASESORES DE POSTPAGO CLARO CHILE ATC / CROSS MOVILES. CONVOCATORIA MODALIDAD REMOTA Qualifications - Contar con experiencia o sin experiencia en Call Center o Presencial formal (min. 3 meses). - Contar con PC o laptop, e internet estable en casa para proceso de capacitación. - Mucho compromiso y ganas de crecer. Requirements - Ingreso Fijo s/1200 - Bono de Productividad hasta s/300 - Excelentes Comisiones - Bono de Bienvenida s/100 (única vez) - Bono de Permanencia s/300 (única vez) - Bono de Asistencia Perfecta s/300 (única vez) - Capacitación pagadas - Pagos fines de mes, puntuales. - Línea de carrera y posibilidad de ascenso. - Excelente clima laboral. - Grandes incentivos por alcance de metas. - Concursos, premiaciones, reconocimiento al trabajador del mes. - Beneficios y Convenios Corporativos (Educativos, Entretenimiento, etc.) - Campañas de Salud (Servicio Psicológico gratuito). - Seguro Médico Privado Benefits - Turno Tarde: ROTATIVO de 12PM A 10PM (12PM A 9PM / 1PM A 10PM) - Descanso Rotativo.

Role Description Harris Lane Recruiting is looking for an experienced Customer Service Manager who can be an integral part of our team. Our ideal candidate has a strong aptitude in building relationships with customers and employees, possesses a penchant for providing stellar customer service, and is experienced in driving continuous improvement projects. Ultimately, we seek a leader that understands the value of customer service and retention and is able to ensure the highest level of satisfaction for both our employees and our customers. - Develop, implement and manage customer service policy, procedures and best practices. - Establish communication channels to gather customer feedback and measure customer satisfaction. - Ensure team members process requests efficiently and accurately. - Lead and develop customer service employees, fostering a positive work environment. Qualifications - Excellent organizational and analytical skills. - Proficient in MS Office Suite and customer service software. - Bachelor’s degree in business administration, management, or related field. Requirements - Experienced multitasker with exceptional customer service skills.