Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
Senior Partner Sales Manager
Location
India
Posted
10 days ago
Salary
0
Seniority
Lead
Job Description
Senior Partner Sales Manager
Genesys
Role Description Genesys is redefining customer experience through AI-powered orchestration and human empathy. As we accelerate growth across Asia-Pacific, partners are central to our strategy. We are seeking a Senior Partner Manager based in India to lead and expand our India partner ecosystem. This is a strategic, revenue-driving role responsible for developing high-impact partner relationships, scaling partner-led revenue, and aligning ecosystem strategy with regional growth objectives. The ideal candidate brings strong executive presence, a deep understanding of SaaS/channel models, and a proven ability to build joint go-to-market strategies that deliver measurable business outcomes. What You’ll Do - Strategic Partner Leadership - Own and execute the partner strategy for India, aligned with APAC channel priorities. - Develop and manage executive-level relationships with strategic partners, including GSIs, regional SIs, and technology partners. - Build and drive joint business plans with clear revenue targets, pipeline expectations, and measurable KPIs. - Identify and recruit new high-impact partners to strengthen coverage and vertical penetration. - Revenue & Pipeline Acceleration - Drive partner-sourced and partner-influenced revenue across new and expansion opportunities. - Align closely with Enterprise and Commercial Sales leadership to ensure integrated account planning. - Lead structured pipeline reviews, forecasting accuracy, and partner performance management. - Accelerate partner-led demand generation initiatives and co-marketing programs. - Go-to-Market Execution & Enablement - Ensure partners are fully enabled across sales, pre-sales, delivery, and post-sales success. - Champion certification, accreditation, and specialization programs within the partner ecosystem. - Collaborate with Marketing to execute local campaigns, events, and thought leadership initiatives. - Orchestrate cross-functional engagement with Sales, Solution Consulting, Customer Success, and Alliances teams. - Operational Excellence & Governance - Negotiate and manage partnership agreements to ensure scalable, compliant, and mutually beneficial engagement models. - Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key partners. - Track performance metrics including pipeline creation, deal registration, attach rates, services capability, and certifications. - Integrate partner feedback into regional strategy and product alignment. What Success Looks Like - Consistent growth in partner-sourced and partner-influenced revenue. - Strong forecasting discipline and predictable pipeline generation. - Deep executive alignment with top-tier strategic partners. - Increased partner certification levels and delivery capability maturity. - Clear market positioning of Genesys as the preferred CX platform within the Korea ecosystem. What You Bring - 8–12+ years of experience in partner management, channel leadership, or enterprise SaaS sales. - Proven track record of driving revenue through indirect channels (resellers, SIs, GSIs, or cloud alliances). - Strong executive presence with experience engaging C-level stakeholders. - Demonstrated ability to lead complex, multi-stakeholder sales cycles. - Experience building and executing structured joint business plans. - Strong commercial acumen, forecasting discipline, and analytical skills. - Experience in cloud, CCaaS, CX, or enterprise software preferred. - Fluent in Hindi and professional proficiency in English (additional Local Indian languages will be beneficial). - Bachelor’s degree or equivalent professional experience. - Willingness to travel up to 20%. Why Join Genesys? - Be part of a Magic Quadrant Leader at the forefront of AI-driven customer experience innovation. - Lead and shape the partner ecosystem in one of APAC’s most dynamic technology markets. - Work with global cross-functional teams while maintaining strong regional ownership. - Influence enterprise digital transformation strategies across major Korean organizations. - Drive meaningful growth in a company that values accountability, collaboration, and impact.
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