• Create marketing and communication strategies to enhance DaVita's brand • Collaborate with cross-functional teams to support business objectives • Oversight of marketing campaigns and evaluation of outcomes • Lead a team in executing projects and ensuring alignment with company goals

• Analyze media coverage trends and sentiment using media monitoring tools to inform strategy and produce insights-driven recaps for campaigns. • Conduct research and analysis to support communications initiatives with actionable recommendations to inform our strategy. • Prepare media lists, briefing documents, pitch templates, image research, and more to support media opportunities and campaign execution. • Learn to prompt, operate, and optimize AI tools in accordance with the Communications team’s guidelines and practices. • Coordinate PR team operations, including owning meeting agendas, drafting internal newsletters, and more.

Role Description The Senior Advisor, Accredo Communications (Encore) provides targeted strategic and execution support for a defined set of high‑priority customer communication initiatives impacting Accredo Pharmacy. This role focuses on advising, shaping, and advancing defined communication capabilities, operating with clear scope and measurable outcomes within a part‑time structure. Customer communication is one of the most direct levers for improving patient adherence, satisfaction, and health outcomes in specialty pharmacy. This senior advisor will shape how Accredo engages patients at every step of their pharmacy journey – from onboarding to ongoing care – and will apply senior‑level expertise and influence to help make that change stick. What You’ll Do - Serve as a senior advisor supporting identified Accredo Customer Communication capabilities, partnering with product owners and leaders to refine strategy, roadmap inputs, and success measures. - Support definition and refinement of business problems, objectives, and success measures for assigned communication initiatives, providing expert guidance and recommendations. - Provide targeted coaching and mentoring to product owners or delivery partners as capacity allows and when aligned to assigned initiatives. - Partner with cross‑functional teams to advance defined communication use cases through intake, prioritization, design refinement, readiness for delivery, and deployment/validation. - Contribute artifacts such as communication strategy recommendations, journey insights, decision briefs, or readiness assessments to support delivery. Scope and Workload - Initial commitment of approximately 12 hours per week, with potential to increase to up to 20 hours per week based on business needs and mutual agreement. - Work planned in advance with clear deliverables to support efficient use of time. - Flexible scheduling within agreed‑upon availability windows. - Scope and priorities will be reviewed regularly to ensure alignment with agreed‑upon capacity. Qualifications - 5+ years of experience in customer communications strategy, digital engagement, or related healthcare/PBM roles, or equivalent combination of education and experience. - Demonstrated ability to provide senior‑level advisory input, recommendations, and decision support for communication or customer experience initiatives. - Working knowledge of healthcare, PBM, or specialty pharmacy environments; Accredo Pharmacy familiarity strongly preferred. - Strong written and verbal communication skills, with experience translating complex concepts into clear guidance and artifacts. - Comfortable partnering with cross‑functional teams and operating effectively within a defined, part‑time capacity. - Experience with common collaboration and planning tools (e.g., Jira, Confluence, PowerPoint, Excel). Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Company Description Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Role Description The METAL Communications Officer will lead a short-term effort to strengthen and unify communications, knowledge management, and learning across the METAL Unit (Monitoring, Evaluation, Technology, Accountability and Learning). The role will deliver a clear communications strategy, a redesigned internal knowledge hub, and a strong external presence that positions IRC’s program‑led data and technology work for staff, donors, and sector peers. This is a hands-on role combining strategic communications leadership with content development, coordination, and facilitation across a global organization. Major Responsibilities - Internal knowledge management and RescueNet redesign: - Redesign and restructure METAL’s internal RescueNet pages into a clear, intuitive, and accessible hub. - Audit and map all existing content, including tools, guidance, onboarding materials, blogs, and learning resources. - Design and implement a new information architecture aligned with METAL’s structure, services, and strategy. - Refresh and populate pages for METAL sub-teams, service offerings, key resources, and strategic initiatives. - Integrate program technology content, approved tools, and demand pipelines. - Ensure the platform supports ongoing learning series and recurring communications. - Unified METAL communications strategy: - Consolidate existing MEAL and Technology for Programs (T4P) communications strategies into a single METAL Communications Strategy. - Identify gaps, overlaps, and opportunities across current communications approaches. - Develop a unified messaging framework for internal and external audiences. - Create an integrated editorial calendar and content plan supporting learning, uptake of tools, and external positioning. - Establish a consistent tone, style, and identity for METAL communications. - Define practical success metrics and monitoring approaches. - External-facing program-led technology and data presence: - Develop and launch an external-facing webpage showcasing IRC’s program-led technology and data approach. - Audit and adapt existing case studies, impact stories, visuals, and learning products for external use. - Develop site structure and core content for launch (approach, sector solutions, impact, partnerships, insights, contact). - Produce impact stories and foundational thought leadership content. - Create downloadable resources for donor and partner audiences. - Coordinate with the web team to build, test, and launch the site, ensuring accessibility and quality. - Plan a phased launch and define an ongoing external content cadence. - Communications launch and foundational products: - Update and maintain internal listservs and distribution lists. - Produce initial editions of recurring communications products to build momentum. - Draft foundational internal content introducing METAL and showcasing learning and data use in practice. - Develop templates, style guides, and reusable formats to support sustainability. - Create role-based messaging and visual materials to support METAL awareness and engagement. - Meeting coordination and communities of practice: - Coordinate and facilitate METAL’s recurring meetings, including all-team sessions, thematic deep dives, and the MEAL Community of Practice. - Plan agendas with senior leadership and technical leads; coordinate presenters and materials. - Document key takeaways and follow-up actions; maintain a forward-looking meeting calendar. - Relaunch and sustain an inclusive MEAL Community of Practice with a curated content pipeline. Qualifications - Demonstrated experience leading internal communications strategies in complex, global organizations. - Strong background in knowledge management, intranet redesign, or information architecture. - Excellent writing and editorial skills, with the ability to translate technical content into clear, engaging language. - Experience producing newsletters, blogs, infographics, and campaign-style communications. - Familiarity with monitoring, evaluation, learning, data, and technology concepts in humanitarian or development contexts. - Experience managing content on intranet or portal platforms. - Ability to manage multiple workstreams independently and deliver to deadlines in a remote environment. - Strong stakeholder engagement, facilitation, and coordination skills. - Experience supporting recurring meetings or communities of practice. - Fluency in English. Highly Desirable - Experience with program technology or digital tools in humanitarian settings. - External or donor-facing communications experience. - Graphic design skills for visual communications. - Familiarity with IRC systems or culture. - Additional language skills (French, Spanish, or Arabic). Working Environment This is a short-term assignment of approximately 6 months. Open to remote from within the US, with expected overlap with core working hours across multiple time zones to facilitate collaboration with the METAL team. Compensation ($73,000 - $82,000). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. U.S. Benefits for Short‑Term Employees - Short‑term roles are not eligible for IRC’s full benefits package. - U.S.-based short‑term employees are eligible for a 403(b) retirement savings plan with employer match (immediate vesting). - Non-elective employer contribution based on age and years of service (3-year vesting). - Paid sick leave in accordance with policy. - Access to the Employee Assistance Program (EAP), which provides confidential counseling and mental health support for employees and their families. PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality, and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to taking all necessary preventive measures and creating an environment where people feel safe, and to taking all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Equal Opportunity Employer IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.