Role Description The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance. Within the DMV, the Driver Control Section administers motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. Provides copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Also processes requests from the general public and collects appropriate fees. For our Driver Services Call Center - Administrative Assistant II role: The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction. This position researches, updates and corrects driver records. The candidate should have well-developed telephone customer service skills. - Data entry into databases and spreadsheets; - Provide customer service via telephone or in-person to external stakeholders and customers; - Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers; - Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues; - Advise customers as to the fee, documentation, and testing requirements; - Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s); - Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required. This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits, including the office at 2829 W Howard Place, Denver, CO 80204. Remote work information: - This position is designated as remote but may be required to work from a department office building location based on business needs. - Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection. - All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office. Qualifications - Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience. - Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community. - Data Entry including: entering information into a program or database (appointments, contact information, customer records). - Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.). - Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies. - Typing professional emails, letters, reports, briefings, forms, memoranda, etc. - Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports. Requirements - Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. - Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. - All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations. - Final candidates must complete a successful background investigation and reference check prior to appointment. - Any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. Benefits - Equity, Diversity, and Inclusion Compliance: The State of Colorado believes that equity, diversity, and inclusion drive our success. - We encourage candidates from all identities, backgrounds, and abilities to apply. - The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals.