• Design, deploy, and tune Layer 2/3 networks (Cisco/Meraki, Dell, Palo Alto) across data-center, lab, and office environments • Maintain high-capacity links (10 GbE – 100 GbE), routing protocols (BGP, OSPF), and firewall policies to meet strict latency and uptime targets • Use Ansible, Python, or Terraform to turn repetitive tasks into reproducible playbooks and CI/CD pipelines • Tri-level troubleshooting (physical, logical, cloud edge) for P1/P2 events; rotate in a 24×7 on-call schedule • Keep diagrams, runbooks, and change records current so the wider Ops and SRE teams can move quickly • Partner with InfoSec to harden configs, manage certs/keys, and remediate vulnerabilities with switch upgrades

• Build & improve – Design, deploy, and tune Layer 2/3 networks (Cisco/Meraki, Dell, Palo Alto) across data-center, lab, and office environments. • Operate at scale – Maintain high-capacity links (10 GbE – 100 GbE), routing protocols (BGP, OSPF), and firewall policies to meet strict latency and uptime targets. • Automate first – Use Ansible, Python, or Terraform to turn repetitive tasks into reproducible playbooks and CI/CD pipelines. • Incident first-responder – Tri-level troubleshooting (physical, logical, cloud edge) for P1/P2 events; rotate in a 24×7 on-call schedule. • Document & share – Keep diagrams, runbooks, and change records current so the wider Ops and SRE teams can move quickly. • Security mindset – Partner with InfoSec to harden configs, manage certs/keys, and remediate vulnerabilities with switch upgrades. Difference between cables/ fibers and different connector types.

Role Description Zayo is seeking a Network Engineer II - Optical to be responsible for designing, link engineering and implementing new success based capacity onto the existing DWDM network. The Network Engineer II - Optical is responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment. The Network Engineer II - Optical is also responsible for meeting/exceeding daily and weekly performance targets. - Design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks. - Work with Project Managers to effectively deliver service requirements to customers. - Design DWDM network per Network Architectures standards and future growth of our network and customer base. - Implement DWDM wave circuit designs for the core of the network as needed. - Create Engineering Design Packages that are discernible by Operations personnel. - Provide timely updates to project managers and leadership for service deliverables and due dates. - Review capacity request for correctness and clarify any design related items back to the responsible departments. - Maintain specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. - Provide support to field operations to resolve provisioning problems; review and verify technical data in an effort to project issues. - Open, forecast, and maintain a budget based off of the service commitments. - Secure quotes from our optical vendors, order equipment, move equipment from inventory to the field, write scopes of works for installation of equipment. - Exercise interpersonal skills in working with all internal customers. - Perform other related duties or projects as assigned by management. - Manage workload to identify critical issues and prioritize those items that must be completed daily. - Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. - Show initiative in getting work done. - Participate in operations-related projects, as needed. - Support manager during customer or network escalations as requested. - Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. Qualifications - Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. - Minimum of three (3) years telecommunications and/or data networking experience. - Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. - Excellent verbal and written communication skills. - Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. - Experience using Microsoft Office or Google programs and project management software. - Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. - Familiarity with the majority of the following products: - Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia. - Salesforce, ServiceNow, Sitetracker equivalents. - Telecom inventory systems, Metasolv is a bonus. - Microsoft Office and Google programs, specifically Visio, Excel or G equivalent. Requirements - Base Salary Range: $61,100 - $94,000 USD/annually, commensurate with experience. - The base pay range shown is a guideline and reasonable estimate for this role. - Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. - Non-sales roles may be eligible to participate in a discretionary annual incentive plan. - Sales roles may be eligible to participate in a sales incentive plan. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

Role Description Avec notre équipe dynamique, tu gères les opérations, la résolution de problèmes, et tu t'occupes des demandes des clients dans le cadre de nos activités de «Managed Services». Notre équipe est composée d'environ 30 collaborateurs. Nous sommes organisés de manière agile, avec une orientation client par domaine d'activité. Intégrité, engagement et partage sont les valeurs fondamentales de l'équipe. Rejoindre notre équipe, c'est intégrer un groupe d'experts chevronnés, évoluant dans une ambiance agréable et stimulante. Nous attendons de chaque membre autonomie et responsabilisation afin de fournir le meilleur service à nos clients. - Gestion des opérations et résolution d’incidents - Garantie du respect des services - Identification d'opportunités d'automatisation des activités de support Qualifications - Expériences dans les opérations de réseaux - Connaissances dans le Routing et Switching (Nexus, EIGRP, OSPF, BGP), ainsi que WLAN (Cisco) - Connaissances dans les domaines suivants: Firewall (Cisco, Palo Alto, Fortinet), NAC (ISE), Proxy (ZScaler), PAM (Wallix), Reverse Proxy, Load Balancer - Autonome et proactif - Très bon niveau de français et d'anglais à l'écrit et à l'oral - Résident en Suisse Benefits - Possibilité de travailler dans l’un de nos bureaux en Suisse ou à domicile - Méthodes de travail agiles et dernières technologies - Horaires de travail flexibles adaptés aux besoins personnels - Environnement de travail agréable - Avantages financiers - Opportunités passionnantes d’évolution professionnelle