• Turn new account requirements into a runnable operational plan: layout, staffing, workflows, and service standards • Run the on-site setup, training, and first weeks of live volume alongside the local team • Coordinate with sales, logistics, and location ops so what was sold is what gets executed • Hand ownership to the local team once the account runs stable, then verify the handoff held • Travel to Saltbox markets to lead launches, operational resets, and high-priority initiatives • Diagnose operational drift, identify root causes, and implement fixes the local team can sustain after you leave • Partner with Market Leaders and Location Managers on execution: you bring the playbook, they own the building • Write the SOPs, playbooks, and operational standards that turn one market's win into every market's default • Design and deliver training that gets field teams certified on new processes and programs • Maintain a single source of truth for operational standards and retire outdated versions before they cause drift • Coach Member Specialist Leads and Location Managers through new programs until they can run them independently • Build train-the-trainer capacity in each market so adoption doesn't depend on your presence • Leave every engagement with a named local owner and a written handoff • Use operational data to figure out what to fix first and show whether it worked • Track adoption and outcomes for every program you launch, and intervene early when metrics slip • Report progress on launches and resets on a cadence leadership can plan around

• Serve as the primary onsite technical resource supporting enterprise networking, virtualization, server infrastructure, and data center operations aboard cruise vessels. • Play a key role in the migration of shipboard environments from VMware to Hyper-V utilizing Veeam while ensuring maximum uptime and operational continuity. • Provide Level 3 support for complex network, server, virtualization, and infrastructure issues. • Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies. • Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments. • Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy. • Support Hyper-V and VMware virtualization platforms. • Troubleshoot network performance, connectivity, server, and infrastructure issues. • Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement. • Execute maintenance activities and infrastructure upgrades with minimal operational impact. • Maintain technical documentation, procedures, and system configurations. • Coordinate with remote engineering teams and client stakeholders. • Serve as the lead onsite technical representative for Connection.

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues • Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies • Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments • Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy • Support Hyper-V and VMware virtualization platforms • Troubleshoot network performance, connectivity, server, and infrastructure issues • Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement • Execute maintenance activities and infrastructure upgrades with minimal operational impact • Maintain technical documentation, procedures, and system configurations • Coordinate with remote engineering teams and client stakeholders • Serve as the lead onsite technical representative for Connection

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues. • Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure. • Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services. • Manage and troubleshoot virtualization platforms including Hyper-V and VMware. • Perform network diagnostics, root cause analysis, and resolution of performance, connectivity, and infrastructure issues. • Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades. • Coordinate and execute planned maintenance activities while minimizing operational impact. • Document technical issues, resolutions, system configurations, and operational procedures. • Serve as the primary technical resource onsite and provide guidance to remote support teams as needed. • Maintain adherence to client operational procedures, security standards, and compliance requirements. • Represent the company professionally when interacting with client stakeholders, vessel personnel, and third-party vendors.