Role Description We are looking for a Clinical Operations Associate to be the primary point of contact and logistical driver for our members. In this role, you own the "Everything Surrounding Care" space—ensuring that from the moment a referral arrives, the patient has everything they need to successfully meet with their clinician. As a startup, we move fast. This role is for someone who loves to solve puzzles, thrives in a high-volume environment, and is comfortable with their daily tasks evolving as we build better systems. Responsibilities: What You’ll Do - The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey. - Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path. - The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients and providers show up for their E/M visits and resolving "no-show" hurdles. - Tech Troubleshooting: Act as a "Member Concierge," helping patients and providers navigate our platform, sign consents, and fix audio/video issues before their appointments. - Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement. - Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales. Qualifications - 1–3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required). - Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat. - Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity. - Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss. - The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow. Benefits - Performance-based incentive bonuses - Opportunity to grow with the company - Comprehensive health coverage including medical, dental, and vision - 401(k) Plan - Paid Time Off - Employee Assistance Program - Health Care FSA - Dependent Care FSA - Health Savings Account - Voluntary Disability Benefits - Basic Life and AD&D Insurance - Adoption Assistance Program - $22.00--$25.00 / hour. Company Description Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care. Through trusted relationships and community-based support, we partner with health plans and local organizations to help members navigate healthcare, stay engaged in care, and live healthier lives. We are launching a new clinical pilot that integrates physicians, care navigators, and community support teams to create a more coordinated and human approach to care. Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

• Manage integration of project team activities, leveraging internal and external resources, expertise and knowledge, along with optimizing CRO resources, expertise and knowledge. • Provide input on trial level operational strategies for clinical trials from protocol design to the final clinical study report for specified studies • Provide input into global subject/patient recruitment plans. • Relationship management between study sites and vendors • Manage aspects of CRO/vendor identification and the day to day operational management activities of CROs & other vendors including set up, statement of work creation and budget oversight. • Manage strategic study operations including: study sites and tracking systems for regulatory submissions, drug supply and use, enrollment of subjects, regulatory document flow, study timelines, all budgetary and financial information, performance metrics, data flow, etc. • Create and update critical trial-specific documents (for example country specific ICF) and plans • Support development of compound and protocol level training materials • Review and provide input into budgets, timelines, and forecasts for assigned clinical studies • Interface with internal key stakeholders including, but not limited to; Finance, Program Management, Vendor Management, Safety, Accounting, Clinical Supply, Quality Assurance, Data Management, Statistics, Clinical Research, Commercial, Regulatory, Bio Analytical, Medical Affairs; which may include acting as a liaison between groups. • Provide support for inspection readiness activities and on identification of risks and mitigation plans at the trial level • Participate in process improvement activities at a trial and department level as needed • Support onboarding of new team members • Attend CTWG and provide input and updates on operational activities and progress • Ability to travel (approximately10% but flexibility to go over or below as per business need.

Role Description The Care Coordination Representative III (CCR III) is responsible for processing assigned work for the service line assigned while maintaining a high level of precision, efficiency, and productivity-driven metrics. The CCR III is fluent in multiple electronic medical records (EMRs) and client specific SOPs and comfortable navigating through systems and software to ensure efficiency and accuracy in a fast-paced environment. As a subject matter expert, this position is responsible for providing training and coaching to other CCR based out of a Verisma facility, at a client site and/or remotely. - Process assigned tasks in a timely and efficient manner - Process audits as assigned and provide feedback to peers and supervisor - Recommend process improvements to peers and supervisor - Ability to read and interpret medical records, forms, and authorizations - Serve as an escalation point and resolution for HIPAA-related release issues - Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism - Proactively communicates with supervisor(s) and peers regarding questions, concerns, and processes - Assist with queue management and coverage, as needed - Ability to seamlessly shift to support other accounts - Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained - Serve as training mentor and subject matter expert - Assist in maintaining and updating CCR training/reference materials - Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements - Foster positive relationships and friendly demeanor through providing exemplary customer service - Attend training sessions, as required - Live by and promote Verisma Core Values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience - Knowledge of HIPAA and state regulations related to the release of Protected Health Information - Strong problem-solving skills and attention to detail - Must maintain strong organizational and time management skills - Able to train and support colleagues seeking resolution with complex requests - Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software - Must be able to work independently and assist others while exceeding volume and quality standards

Role Description The Clinical Site Coordinator is responsible for securing and sustaining clinical training sites for ISU PA students and supporting clinical year operations in Northern Idaho. This position requires frequent regional travel to develop and maintain clinical partnerships, as well as regular travel to the Meridian and Pocatello campuses for training, teaching, collaboration, and program development. As a traveling member of the Clinical Year Team, the coordinator is based in Northern Idaho and supports the oversight of clinical rotation quality, design, delivery, assessments, and curriculum for second-year PA students, ensuring alignment with ARC-PA accreditation standards and consistency across sites. The primary objective of this role is to establish clinical rotations for PA students in the North Idaho Clinical Track. In accordance with ARC-PA requirements, this includes securing rotations in each of the following areas: - Family Medicine - Internal Medicine - Surgery - Pediatrics - Women’s Health - Emergency Medicine - Behavioral Health - Electives The role will collaborate closely with hospital and health system leadership, clinic administrators, and community stakeholders to ensure high-quality clinical placements, address workforce needs, promote legislative advocacy, and support program growth in North Idaho while strengthening ISU’s statewide mission for providing PA education. May be eligible for full-time remote work; the successful candidate must be able to report to a predetermined ISU campus location if needed. This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered. Qualifications - Bachelor’s degree. - Currently licensed or eligible for appropriate clinical licensure in the state of Idaho (Physician Assistant (PA), Physician (MD, DO), or Advanced Practice Registered Nurse (APRN) license). - One (1) year or more of clinical experience. - Leadership experience in community or medical-related areas. - Ability and willingness to travel. - Strong organizational skills and ability to effectively prioritize competing demands. Requirements - Preceptor and clinical site development in Northern Idaho and surrounding regions (Lewiston, Moscow, and Coeur d’Alene, as well as rural areas). - Development of clinical sites, including preceptor recruitment, retention, and development. - Clinical site visits, evaluation, and troubleshooting clinical site issues as they arise. - Coordination of preceptor recognition efforts. - Principal Faculty member of the Clinical Year Team responsible for clinical year curriculum oversight, with an emphasis on rural medicine. - Management of clinical rotation schedules, including the assignment of students to clinical sites. - Support the development and initiation of affiliation agreements, and facilitate communication between staff, faculty, and students. - Act as liaison between University departments, external entities, and internal PA committees. - Coordinate with staff and program faculty regarding OSCE and other clinical year assessment needs. - Participate in the design, implementation, coordination, and evaluation of the PA curriculum. - Instruct PA students in clinical medicine or other areas that align with expertise and interest. - Participate in the assessment of student academic and clinical performance. - Assist in facilitating student remediation efforts. - Provide academic counseling and advise PA students with regard to academic and clinical planning and performance, and direct graduate projects. - Remain clinically active through participation in a medical practice; clinical release time is available. - Contribute to scholarly activity to promote the medical field, the PA profession, and education. - Participate in program committees, admissions, and program self-assessment activities. - Assist in evaluating the PA program. - Additional service responsibilities as assigned to support program need. Benefits - Comprehensive health, dental, and vision. - Life insurance. - Disability plan. - Employee assistance program (EAP). - Excellent retirement options and company contribution. - Generous paid time off/sick leave accrual.