Role Description Wisdom is hiring a full-time Workforce Onboarding & Development Lead to join our operations team and play an impactful role in preparing new Revenue Specialists for success from day one. In this role, you'll own the onboarding journey for every new Revenue Specialist at Wisdom — guiding them through training, building their confidence across multiple practice management systems, and setting them up for strong first assignments. This is a full-time, fully remote role, reporting to the Billing Operations Workforce Manager. What You'll Do - Collaborate closely with the Billing Operations Hiring & Onboarding Manager to ensure the delivery of high-quality, consistent onboarding experiences. - Guide Revenue Specialists through the full onboarding process — from initial introduction to company policies, procedures, and culture, through to placement readiness. - Meet with new Revenue Specialists one-on-one to train, provide feedback, and check in on their progress, satisfaction, and engagement throughout onboarding. - Monitor Revenue Specialist progress during the onboarding period, highlighting strengths and identifying areas for growth with actionable, supportive feedback. - Design, update, and maintain training materials using tools such as Canva to ensure content is current, visually clear, and effective. - Identify training needs and skill gaps in new Revenue Specialists, and create relevant assignments to build their knowledge before they work directly with an office. - Manage onboarding administrative tasks including progress tracking and Google Workspace setup (Chat, Drive, Google Calendar, and related tools). - Assess work quality at key checkpoints to ensure Revenue Specialists meet Wisdom's standards before going live. - Identify opportunities to improve the onboarding process and partner with the broader team to implement changes that make onboarding even smoother. How We Measure Success in This Role - Onboarding timelines — Revenue Specialists are progressing through onboarding efficiently and reaching placement readiness within expected windows. - Candidate experience — New Revenue Specialists feel supported, informed, and confident throughout the onboarding journey, reflected in feedback and engagement check-ins. - Post-onboarding performance — Revenue Specialists are demonstrating strong quality of work and client satisfaction in their early assignments. - Program effectiveness — Onboarding materials, processes, and touchpoints are continuously improving based on outcomes, feedback, and identified gaps. Qualifications - At least 2 years of remote dental billing experience with a strong understanding of dental billing procedures and regulations. - Extensive working knowledge of multiple dental Practice Management Systems (PMS). - Strong technical proficiency with tools such as Canva for designing and updating training materials. - Excellent interpersonal and communication skills, with a natural ability to coach, encourage, and develop others. - Proven ability to work collaboratively with cross-functional teams. - Strong organizational and problem-solving abilities with a keen attention to detail. Company Description Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.