• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities. • Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals. • Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes. • Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation. • Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle. • Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation. • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements. • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities. • Build confidence in explaining technical concepts in a clear, simple, and business-oriented way. • Support competitive positioning by learning how to differentiate Talkdesk solutions in the market. • Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices. • Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences. • Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience. • Travel to customer meetings, internal events, and team sessions as needed.

• Act as the design authority for Luma-based customer solutions • Define logical and physical architectures covering applications, data, integrations, identity, environments, and operations • Architect solutions connecting experiment planning, protocol authoring, and scheduling through execution on automated instruments, workcells, and robotic platforms • Shape functional requirements in collaboration with Scientific Architect and Application Scientists

• Establecer y operar el modelo de gobierno de arquitectura (ADRs, foros de revisión, criterios de aceptación). • Garantizar que las decisiones arquitectónicas sean consistentes, trazables y alineadas a la estrategia del negocio. • Definir, documentar y mantener actualizados los estándares de desarrollo: patrones, convenciones, frameworks aprobados, versionamiento y estructura de repositorios. • Alinear los lineamientos a las tendencias del mercado y al contexto regulatorio del sector asegurador. • Establecer guías para el diseño e implementación de soluciones en entornos híbridos (AWS + on-premise IBM CP4BA). • Definir patrones de integración, estrategias de despliegue y criterios para decidir qué corre en nube y qué permanece on-premise. • Liderar o acompañar PoCs para validar tecnologías emergentes o decisiones arquitectónicas de alto impacto antes de escalarlas a producción. • Definir principios y controles de seguridad aplicables a la arquitectura: gestión de secretos, segmentación de redes, zero-trust, hardening de contenedores. • Alinear con los lineamientos del área de Seguridad de la Información (CISO). • Establecer lineamientos para el diseño de infraestructura en AWS: VPCs, subnets, IAM, seguridad perimetral. • Definir patrones de conectividad con terceros (instituciones financieras, grupos corporativos, proveedores externos), considerando latencia, disponibilidad y cumplimiento regulatorio. • Ser el referente técnico en IBM BAW, ODM y FileNet/CMIS. • Asegurar la consistencia de lineamientos de implementación, versionamiento de RuleApps, orquestación de casos (CMMN) y gestión documental en todos los dominios de negocio. • Trabajar de forma cercana con los líderes técnicos de los distintos equipos para transferir conocimiento y revisar diseños. • Identificar oportunidades de reutilización de componentes y asegurar la adopción práctica de los lineamientos. • Promover la reducción de deuda técnica de forma continua.

• Assist in achieving and exceeding regional sales targets across CallMiner’s analytics and automation portfolio • Develop strong relationships with prospects, customers, and partners to support successful sales engagements • Partner with Account Executives and sales leadership to develop account strategies and drive opportunities forward • Lead product demonstrations and technical presentations focused on CallMiner analytics and OmniAgent automation solutions • Demonstrate how CallMiner solutions deliver measurable business outcomes and ROI through AI, analytics, and automation • Provide pre-sales technical consultation and guidance to prospects and customers • Conduct proof-of-concepts (POC) including solution configuration, conversational flow setup, analytics validation, and business outcome presentations • Assist in the development and delivery of product demonstrations, demo environments, and regionally relevant use cases • Support technical and functional responses for RFP/RFI/RFQ requests • Coordinate with Product, Engineering, Professional Services, and Customer Success teams to support customer opportunities when needed • Produce supporting materials and technical content for the sales organization • Maintain accurate prospect and customer engagement information within CRM and internal systems • Convey prospect and customer requirements to Product Management teams, including regional and language-specific needs • Support regional marketing activities including trade shows, seminars, webinars, and industry conferences