• Establecer y operar el modelo de gobierno de arquitectura (ADRs, foros de revisión, criterios de aceptación). • Garantizar que las decisiones arquitectónicas sean consistentes, trazables y alineadas a la estrategia del negocio. • Definir, documentar y mantener actualizados los estándares de desarrollo: patrones, convenciones, frameworks aprobados, versionamiento y estructura de repositorios. • Alinear los lineamientos a las tendencias del mercado y al contexto regulatorio del sector asegurador. • Establecer guías para el diseño e implementación de soluciones en entornos híbridos (AWS + on-premise IBM CP4BA). • Definir patrones de integración, estrategias de despliegue y criterios para decidir qué corre en nube y qué permanece on-premise. • Liderar o acompañar PoCs para validar tecnologías emergentes o decisiones arquitectónicas de alto impacto antes de escalarlas a producción. • Definir principios y controles de seguridad aplicables a la arquitectura: gestión de secretos, segmentación de redes, zero-trust, hardening de contenedores. • Alinear con los lineamientos del área de Seguridad de la Información (CISO). • Establecer lineamientos para el diseño de infraestructura en AWS: VPCs, subnets, IAM, seguridad perimetral. • Definir patrones de conectividad con terceros (instituciones financieras, grupos corporativos, proveedores externos), considerando latencia, disponibilidad y cumplimiento regulatorio. • Ser el referente técnico en IBM BAW, ODM y FileNet/CMIS. • Asegurar la consistencia de lineamientos de implementación, versionamiento de RuleApps, orquestación de casos (CMMN) y gestión documental en todos los dominios de negocio. • Trabajar de forma cercana con los líderes técnicos de los distintos equipos para transferir conocimiento y revisar diseños. • Identificar oportunidades de reutilización de componentes y asegurar la adopción práctica de los lineamientos. • Promover la reducción de deuda técnica de forma continua.

• Assist in achieving and exceeding regional sales targets across CallMiner’s analytics and automation portfolio • Develop strong relationships with prospects, customers, and partners to support successful sales engagements • Partner with Account Executives and sales leadership to develop account strategies and drive opportunities forward • Lead product demonstrations and technical presentations focused on CallMiner analytics and OmniAgent automation solutions • Demonstrate how CallMiner solutions deliver measurable business outcomes and ROI through AI, analytics, and automation • Provide pre-sales technical consultation and guidance to prospects and customers • Conduct proof-of-concepts (POC) including solution configuration, conversational flow setup, analytics validation, and business outcome presentations • Assist in the development and delivery of product demonstrations, demo environments, and regionally relevant use cases • Support technical and functional responses for RFP/RFI/RFQ requests • Coordinate with Product, Engineering, Professional Services, and Customer Success teams to support customer opportunities when needed • Produce supporting materials and technical content for the sales organization • Maintain accurate prospect and customer engagement information within CRM and internal systems • Convey prospect and customer requirements to Product Management teams, including regional and language-specific needs • Support regional marketing activities including trade shows, seminars, webinars, and industry conferences

Role Description As an AppOmni Senior Solutions Engineer, you'll serve as a technical subject matter expert (SME), directly supporting sales efforts to meet quotas and contribute to AppOmni's rapid growth. You'll partner closely with sales teams, leveraging your expertise to lead customers to successful outcomes. You’ll also have the opportunity to work closely and collaborate with internal teams like Product Management, Product Marketing, and Customer Success to ensure seamless transitions from pre-sales to post-sales. What You’ll Do - Provide technical expertise for AppOmni customer opportunities identified by the sales team. - Present AppOmni to customers at all levels from technical engineering team members to C-level decision makers. - Provide technical demos to customer prospects. - Run, and own customer Risk Assessments and Proof-of-Value (POV) engagements. - Lead technical conversations about SaaS security industry trends and emerging challenges. - Interact locally and remotely with customers in an equally persuasive manner. - Be the technical voice of Sales for all things related to SaaS security and compliance. - Champion SaaS security best practices and innovations. - Work with Product Management and Product Marketing to build requirements and product features based on feedback from customers. - Work with the AppOmni Customer Success team to ensure a smooth customer transition from pre-sales to post-sales. - Foster relationships with AppOmni-supported SaaS security partners and vendors. - Provide technical AppOmni solution coverage for AppOmni marketing activities. - Assist in the creation and maintenance of central AppOmni Demo systems and demo guides. Qualifications - 5+ years of experience as a security system engineer, Solutions Engineer, or systems integrator. - Working knowledge of common SaaS solutions, such as SFDC, O365, Zoom, Box, Slack, Okta, Github, ServiceNow, and Workday, both from a technology and a business driver standpoint. - Self-driven and self-motivated individual who enjoys a fast-moving and constantly changing environment. - Startup experience is a plus. - Demonstrable experience in securing SaaS/cloud environments. - Deep understanding of API-based security & compliance standards. - Hands-on experience working with customers, positioning, demonstrating, and configuring security products during risk assessment or POV engagements. - Strong communication and presentation skills. - Strong technical qualification and closing skills. - Experience from companies in the enterprise security space, and experience working with and closing enterprise transactions. - Strong problem finding and solving skills, ability to analyze complex problems and use a systematic approach to gain quick resolution. - Experience understanding exploits, malware, ransomware and their creation and activation, etc. - Technical acumen with a broad technical security and infrastructure background. - Programming and DevOps experience will be an added advantage. - Experience with working with Channel partners, and understanding a channel-centric go-to-market approach. Benefits - Base Salary: The annual base salary compensation range in the U.S. for this role is: $220,000 - $240,000 OTE (base + commission). Higher compensation may be available for candidates in higher cost of living markets. - Stock Options: Our vision is to not just grow as a company but to grow together. - Generous paid time off, paid company holidays, paid floating holidays, paid parental leave, paid sick time and paid family leave for applicable states. - Health insurance - medical, dental, and vision with HSA option. - LifeWorks Employee Assistance Program. - Company-provided life insurance, AD&D, STD/LTD and additional supplemental life insurance options. - 401(k) and Roth retirement saving accounts. - Monthly wellness benefit reimbursement.

Role Description Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year-long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool. In this role, you’ll: - Advise and implement full-stack solutions using Retool - Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product - Develop new service offerings based on customer / market need - Assist with scoping, estimating, and selling professional services engagements - Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases - Assist with partner enablement and certification - Serve as a trusted advisor to our customers - Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise - Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking - Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution - Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Qualifications - 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer. - Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python. - Experience designing scalable cloud architectures and integrating enterprise systems. - Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions. - Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations. - Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions. - Comfortable with open-ended problem-solving in unstructured environments.