Role Description Working Solutions is seeking full-time Instructors, who will work virtually from the comfort of their home offices, delivering the online instruction we provide to our independent contractor PROs just before they begin working on one of our virtual call center client programs. - Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work. - Complete research and/or training necessary to thoroughly understand the client’s business and project requirements. - Meet with clients to determine preparation needs. - Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. - Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development. - Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information. - Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects. - Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents. - Provide additional preparation for active PROs as needed to help them succeed on projects. - Respond to preparation-related PRO questions as needed; provide encouragement and recognize accomplishments when appropriate. - Document and implement programs, processes, and procedures as needed. - Provide results reporting to Working Solutions management and/or client as requested. Qualifications - Must be a US citizen or permanent resident to be considered for full-time employment. - All Instructors possess a Bachelor's degree (required) or higher, preferably related to Education. - Teaching experience is essential – experience teaching children and creating curriculum is preferred. - Excellent communication skills are crucial for motivating learning. - Ability to work independently and stay organized while working from home. - Ability to prioritize and multitask without sacrificing accuracy or quality. - Excellent computer skills; openness to learning new teaching tools and programs quickly. - Willingness to have fun, be creative, and inspire learning. - Education degree preferred, not required. - 3-5 years classroom and/or virtual training experience. - Knowledge of call center processes and techniques is a huge plus. Benefits - Annual merit increases. - Choices for health, dental, vision, life, disability, and supplemental insurance plans and a 401(k) with company match. - Generous paid time off, holidays, and volunteerism time. - An amazing company culture and all the benefits of fully remote work. - Equal pay for equal work with compensation practices designed to ensure fairness.

• Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring and testing the Microsoft Dynamics application to meet the customer’s needs. • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes, and identifying opportunities for improvements. • Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality. • Responsible for following Argano Agile Implementation methodology; understands the key activities and deliverables for the client engagement and internal projects, reuses all standard templates and project artifacts and improves quality of Argano documentation assets. • Fully utilizes Microsoft Technology and ALM stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365, etc.). • Provides ongoing input into the delivery practice through suggestions and implementation of practice improvements. • Responsible for documenting the business requirements, which expresses what actions a solution must take and what outcome is expected. • Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements. • If modifications/customizations are required, either to processes or to the Microsoft Dynamics application, the Senior Consultant facilitates the customer’s decision-making process and develops the functional design document that will drive the development process. • Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application. • Plans and oversees the execution of the Conference Room Pilots (CRPs), Project Increments (PIs), and User Acceptance Testing (UATs) in collaboration with the project manager and gathers early user feedback on the solution from key customer stakeholders. Validates that the solution will satisfy the customer’s requirements after a POC or UAT. • Participates in providing structured support to Argano customers, including support portal monitoring when required, troubleshooting support requests, proactively managing and governance assigned support cases according to SLA. • Responsible for contributing valuable assets into Argano Knowledge base, Implementation methodology toolbox and in marketing activities including blogging and sharing knowledge articles. • Has deep industry experience and understands challenges and risks when implementing Microsoft Dynamics and Vertical applications. • Oversee and direct multiple T&L projects.

• Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring and testing the Microsoft Dynamics application to satisfy the customer’s business processes. • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes, and identifying opportunities for improvements. • Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality. • Responsible for following Argano Implementation methodology; understands the key activities and deliverables for the client engagement and internal projects, reuses all standard templates and project artifacts and improves quality of Argano documentation assets. • Fully utilizes Microsoft Technology and ALM stack (LCS, BPM, Azure DevOps, Task guides, PowerApps, Office 365, etc). • Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements. • Document business processes including current and future states as required using tools such as Visio or similar. • Responsible for configuring the Microsoft Dynamics application to achieve the customer’s business requirements. • If modifications/customizations are required, either to processes or to the Microsoft Dynamics application, the Sr. Manufacturing Functional Consultant facilitates the customer’s decision-making process and develops the functional design document that will drive the development process. • Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application. • Plans and oversees the execution of the CRPs, Program Increments (PIs), and UATs in collaboration with the project manager and gathers early user feedback on the solution from key customer stakeholders. Validates that the solution will satisfy the customer’s requirements after a CRP or UAT. • Participates in providing structured support to Argano customers, including support portal monitoring when required, troubleshooting support requests, proactively managing and governance assigned support cases according to SLA. • Responsible for contributing valuable assets into Argano Knowledge base, Implementation methodology toolbox and in marketing activities including blogging and sharing knowledge articles.

Role Description We are looking for a Senior Professional Services Consultant to join our Americas West Professional Services team, reporting to the regional Professional Services Senior Manager. In this role, you will work to accelerate customer adoption of our products by implementing our products to achieve customer outcomes and provide technical leadership to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networking, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers. Be a Contributor - What You’ll do - Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects. - Work closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense) as quickly as possible. - Create project technical documentation. - Perform Infoblox upgrades/refreshes for customer environments. - Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above. - Leverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycle. - Mentor customers on Infoblox technology as part of project delivery. - Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices. - Contribute to the Professional Services knowledge base. - Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams. Qualifications - At least 8 years of professional services delivery and consulting experience; Infoblox, BlueCat, or Palo Alto Networks experience is a plus. - Experience working in SaaS networking and/or software security is a plus. - Experience with DNS, DHCP, and IP address management is a plus. - Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus. - Experience with cloud platforms (AWS, GCP, and Azure) is a plus. - Familiarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partners. - Excellent communication skills, influencing skills, and the ability to present at internal and external meetings. - A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer. - Good technical knowledge of security concepts and implementations/products is an added advantage. - Ability for up to 10% travel. - A minimum of a bachelor’s degree (BA or BS), or equivalent experience. Requirements - Work closely with Infoblox customers to implement our solutions. - Complete certification for Infoblox products. - Meet metrics for utilization and customer satisfaction. - Be a trusted technical resource for Infoblox products for implementation and consulting. - Be comfortable implementing projects in the full lifecycle of Infoblox Standard Migration Methodology. - Contribute to the Professional Services knowledge base. Benefits - Comprehensive health coverage, generous PTO, and flexible work options. - Learning opportunities, career-mobility programs, and leadership workshops. - Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy. - Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. - Charitable Giving Program supported by Company Match. - We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $125K - $159K, plus bonus or commissions. Company Description Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.