Job Closed
This listing is no longer active.
Managed endpoint protection, detection and response for the 99% who need it most.
SOC Support Specialist- Weekend Shift
Location
United States
Posted
114 days ago
Salary
$50K - $65K / year
Seniority
Mid Level
Job Description
SOC Support Specialist- Weekend Shift
Huntress
Reports to: SOC Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity; This role may be eligible for on-call/call-in pay in addition to base pay What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions. Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance. Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps. Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners. Troubleshoot product issues and provide support for other product-related requests as needed Advocate for partner needs and provide feedback to the relevant internal teams. Address partner security concerns with timely and informative responses. Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team. What You Bring To The Team: Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote
Job Requirements
- Must be able to work
- Tuesday through Saturday
- Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security, with a commitment to continuous learning.
- Exceptional written and verbal communication skills
- Ability to remain calm, empathetic, and solution-focused when supporting partners through active security incidents or when expectations and emotions are high.
- Interest in developing incident management / incident commander skills, including owning the flow of information, setting clear priorities, and driving incidents to resolution.
- Comfortable facilitating group discussions during high-pressure situations and capturing timelines, decisions, and action items in a structured way.
- Strong ability to prioritize and manage a dynamic ticket queue, balancing urgent incident work with follow-ups and longer-running investigations.
- Enthusiasm for working collaboratively across teams and keeping both internal stakeholders and partners informed as issues move through investigation and engineering.
- Embraces change and excels in evolving environments, especially as products, detections, and internal processes iterate based on real-world cases.
- Not afraid to ask questions, challenge assumptions, and dig into product behavior when something in a ticket doesn’t look quite right.
- Strong self-awareness and the ability to work independently in a remote setting while knowing when to escalate or seek help.
- Would be a Plus:
- MSP or Help Desk experience supporting multiple customers and managing tickets in tools like Zendesk or PSA platforms.
- Microsoft 365/Entra experience, particularly around identity, mailbox behavior (e.g., inbox rules), and phishing scenarios.
- Basic understanding of SIEM concepts and log analysis (event codes, search queries, correlation across data sources).
- Basic understanding of networking concepts related to VPNs, IP addresses, and geo/usage anomalies.
- What We Offer:
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
Related Guides
Related Categories
Related Job Pages
More Therapist Jobs
Licensed Mental Health Therapist, LMFT, LCSW, LPCC, PSYD
Cyti PsychologicalTrue therapy for anyone, anytime, anywhere.
• Provide virtual therapy sessions (individual, couples, families—your specialty, your choice). • Use our intuitive, secure, HIPAA-compliant telehealth platform. • Choose your hours, your caseload, your ideal clients. • Yes, seriously. Earn Full-Time benefits with as little as 20 hour per week!
CQE Manager I-Rehabilitation Services-Physical Therapy
American Specialty Health IncorporatedAmerican Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
American Specialty Health Incorporated is seeking a CQE Rehabilitation Services Manager I to join our Rehabilitation Services department. This position will render medical necessity review determination of services requested by Physical Therapy practitioners. Remote Worker Considerations: Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed. 100 down/20 up is recommended to support higher quality video meetings). Responsibilities Manage the medical necessity review of rehabilitation services. Performs medical necessity review of requested services from network and non-network Physical Therapy practitioners. Conduct timely, accurate, and (inter- and intra-) consistent reviews in order to verify and approve medically/clinically necessary and appropriate care and services for our health plan members. Effectively communicate rationale for clinical decision making to peers using evidence/outcomes-based principles and professional experience. Support clinical credentialing and medical record review of Network Practitioners as needed. Collaborate with senior management and various departments regarding clinical program, policies, and protocol development and implementation. Review files in regulatory, accreditation, health plan, and medical group audits as required. Conduct outreach calls as assigned. Participate in Clinical Quality Administration and Clinical Quality Evaluation workgroups. Promote a productive Team environment. Participate in clinical article review activities as assigned. Provide interdepartmental Support to Medical Necessity Administration department as necessary for performance of assigned tasks. Work independently, receiving minimal guidance and supervision. Qualifications Professional degree in Physical Therapy from accredited college or university required. Additional post graduate degree in same or related field a plus. A current, unrestricted license to practice in their health care specialty. Employees must maintain a current, unrestricted license to practice and must be in good standing with all judicial and governing bodies (Required). While most states only require licensure in a state in the United States, some states may require state specific licensure. Must be willing and able to acquire additional unrestricted state licensure to practice in their health care specialty based on business needs. Minimum of 5 years of clinical experience. Specific experience with medical necessity case review preferred. Understanding of Physical Therapy evidence-based guidelines and best practices required. Working knowledge of managed Physical Therapy services is a plus. Advanced training or certification in any specialty areas of Physical Therapy, health care or quality management, case management, performance improvement, data analysis, and quality initiatives also preferred. Must meet ASH clinical credentialing requirements. Critical evaluation of submitted clinical documentation in order to make medical necessity determinations with the scope of accountabilities. Provide clinical decision-making in support of credentialing, quality improvement, quality assurance, and medical necessity verification activities. Ability to apply and communicate evidence-based criteria and approved guidelines to specific medical necessity review scenarios. Ability to communicate clinical rational for medical necessity consistently, effectively, and in a professional manner. Ability to independently resolve problems or issues related to clinical determinations using good judgment or to escalate problems or issues to supervisor(s) as appropriate. Use of computer systems in business application including, but not limited to, Outlook, MS-WORD, IHIS, ASHCore. Ability and willingness to serve as a peer-clinician resource for practitioners to educate them how to most effectively and efficiently within ASH programs and systems. Core Competencies Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. Ability to effectively organize, prioritize, multi-task and manage time. Demonstrated accuracy and productivity in a changing environment with constant interruptions. Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. Ability to exercise strict confidentiality in all matters. Mobility Primarily sedentary, able to sit for long periods of time, able to travel by automobile and air. Physical Requirements Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here . If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. #LI-Remote #Clinical #Therapy #Healthcare #CQA
• In partnership with the Case Manager you will provide skilled services to evaluate and address the needs of individuals in their homes, so they can live safely and productively in their home environment. • These areas may include home safety medication management, wheelchair seating and positioning, pain management, falls prevention, management of chronic diseases and dementia family caregiver training. • You will serve as an educator, patient advocate and a member of the interdisciplinary care team
Clinical Therapist
Burrell Behavioral HealthLeading the conversation on advancing, expanding and improving behavioral health in our communities.
• Complete intake/screening and/or comprehensive assessment processes within designated time frames. • Determine and document diagnosis based on comprehensive assessment. • Develop treatment plans in accordance with state regulatory/CARF guidelines. • Participate in clinical staffing/treatment meetings and provide feedback on pertinent cases. • Adhere to weekly service provision model. • Work closely with the insurance department to ensure authorized services are approved and adequate information is provided within specified time frames.


