• Manage a high volume of active projects while serving as a central point of coordination among team members, clients, and vendor partners. • The role focuses on maintaining project progress, supporting clear communication, and ensuring timely, high-quality deliverables. • Initiate contact with clients to confirm project scope, expectations, and timelines required for expert investigation. • Provide timely project updates and respond to client requests by phone and email. • Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing. • Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes. • Lead project meetings and facilitate collaboration among team members. • Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards. • Prepare budgets and invoice templates, compile finalized invoices, reports, and transmit completed packages to clients. • Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity. • Coordinate with restoration and general contractors to support assessments, cost control, and invoice review.

Role Description We are looking for an organised Office Coordinator to keep our remote operations running smoothly. In this role you will provide administrative and coordination support across the business, helping teams stay organised and connected. This is a fully remote position open to candidates based in South Africa. - Manage schedules and shared calendars - Coordinate virtual meetings - Maintain digital records and supplies orders - Support onboarding logistics - Handle general office administration We offer a supportive remote environment, ongoing training, and the flexibility of working from home anywhere in South Africa. Qualifications - Previous office administration or coordination experience preferred - Excellent organisational and multitasking skills - Strong written and verbal communication in English - Proficiency with Microsoft Office or Google Workspace and collaboration tools - A proactive, can-do attitude - Reliable internet connection and a suitable home working setup - Must be based in South Africa Requirements - Salary: R25 000 to R35 000 per month - Fully remote role with flexible working hours - Supportive team culture - Ongoing training and development opportunities - The freedom to work from anywhere in South Africa

• Translate the CEO’s vision into actionable project plans with clear timelines and deliverables • Manage multiple projects across different areas of the business • Build systems, SOPs, and automations to support company scalability • Coordinate with internal team members, contractors, and vendors • Manage CRM systems and marketing automation tools • Track KPIs and report on operational and business performance • Manage the CEO’s calendar, inbox, and communications • Schedule meetings, calls, and appointments • Book domestic and international travel, including full itineraries • Conduct research and present recommendations for key decisions • Prepare presentations, reports, and documents as needed • Manage the CEO’s social media content calendar • Coordinate content creation and publishing • Support the growth of the CEO’s personal brand (podcasts, speaking engagements, YouTube) • Assist with lead generation initiatives and funnel management • Anticipate needs and proactively solve problems • Present solutions and recommendations rather than simply reporting issues • Ensure projects are completed and deadlines are met • Take full ownership of operational responsibilities and outcomes

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development. • Serves as the department’s subject matter expert on coding and billing processes. • Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse. • Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations. • Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates. • Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members. • Implement audit and productivity standards to uphold compliance across the billing teams. • Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations. • Strive to meet or exceed all KPIs and goals. • Coach and mentor supervisors when employees do not meet expectations. • Design, implement, and maintain billing best practice workflows and policies. • Foster teamwork and a positive working environment. • Support supervisors with team member payroll accuracy and approvals as needed. • Participate in client or internal meetings as requested. • Complete all assigned projects promptly. • Perform other related duties as needed.