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Healthcare Customer Service Representative
Location
United States
Posted
34 days ago
Salary
$800 / month
Seniority
Mid Level
Job Description
Healthcare Customer Service Representative
Insight Therapy Solutions
• Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions • Engage waitlisted clients and help match them with the right therapist based on their needs • Handle inbound inquiries while proactively following up on missed or potential opportunities • Build trust through thoughtful, empathetic conversations—especially with individuals in vulnerable situations • Accurately document client information and interactions in real time using internal systems • Collect and verify demographic, insurance, and referral information to support proper client placement • Use EHR systems to schedule appointments, maintain records, and update client data • Present and promote our services to referral sources such as healthcare providers, clinics, and organizations • Develop relationships with partners and referral networks to drive consistent business growth • Consistently meet and exceed individual and team sales targets
Job Requirements
- At least 2 years of sales experience (preferably in U.S. healthcare or mental health services)
- Experience working remotely or in a BPO environment is a plus
- Familiarity with U.S. insurance eligibility is an advantage (not required)
- Strong communication skills in English (C1 level or above, written and spoken)
- Confident in sales conversations, with the ability to influence and guide decisions
- Highly organized and able to manage multiple tasks independently in a remote setup
- Comfortable navigating ambiguity and adapting to evolving processes
- Empathetic and able to support clients who may be in emotional or mental distress
- Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms)
- Strong problem-solving mindset with attention to detail
- Proven track record in sales, with consistent achievement or overachievement of targets
- Experience in lead generation, prospecting, and outbound outreach (including cold calling)
- Self-motivated, resilient, and able to maintain momentum in a fast-paced environment
Benefits
- Fully remote, work-from-home setup
- Monthly health stipend
- Paid U.S. holidays and time off
- Performance-based bonus structure
- Opportunity to grow within a fast-scaling healthcare company
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