Role Description The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, text, and chat. The Representative will provide information, support, and guidance to consumers. - Our contact centre provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer. - We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). - Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed. - This is a high-volume call centre position with an assigned shift time serving as your regular work schedule. - You must adhere to your assigned work schedule and complete each shift in its entirety. - While this position is remote, it is not a flexible position where you can adjust your own schedule. - Candidates must be able to work with multiple systems and communication channels at the same time. - Attention to detail is critical as many of our cases are not first contact resolution. - All contact information and notes must be complete to allow another representative to move the case forward. - Consumer contact with our call centre is regularly audited for Quality Assurance (QA), product knowledge, and case coding. - Our training process is intense and requires self-discipline. - The first couple of days requires independent reading to understand the team setup and our client's website and pricing. - New representatives will participate in remote training on our systems, SOPs, and product training. - The more time you put into training, the more successful you will be. Qualifications - Ability to troubleshoot any issues related to the consumer product. - Provide product information and make recommendations based on consumer’s needs. - Effectively handle quality complaints, adverse events, and claims according to Standard Operating Procedures while maintaining superior customer service etiquette. - Continually maintain working knowledge of all company products, services, and promotions. - Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards. Requirements - Must be able to work with multiple systems and communication channels simultaneously. - Attention to detail is critical. - Must adhere to assigned work schedule and complete each shift in its entirety. Benefits - Equipment provided for remote work. - Supportive training process. Company Description We are committed to building a diverse and inclusive team. We believe that diverse perspectives drive innovation and create a vibrant workplace where everyone can thrive. We encourage applications from all qualified individuals, including visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence. • Resolve issues with empathy, turning challenges into positive experiences. • Navigate tools efficiently while keeping the human touch. • Share insights and recurring patterns to help improve the experience. • Become a product expert to guide customers authentically.

• Be the go-to support for our field agents • Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans. • Keep critical information accurate and organized • Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed. • Solve problems in real time • Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward. • Collaborate across teams • Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support. • Create a great service experience • Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

Role Description We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: - Alabama - Georgia - Idaho - Iowa - Indiana - Kansas - Louisiana - Michigan - Mississippi - Nevada - North Carolina - North Dakota - Ohio - Oklahoma - Pennsylvania - South Carolina - South Dakota - Texas - Tennessee - Utah - Virginia - West Virginia - Wisconsin - Wyoming Qualifications - Previous 3-6 months customer service or customer support experience preferred - Previous 3-6 months call center or office background experience a plus - Basic computer skills - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be 18 years of age - A background check applicable with state and federal laws will be required Requirements - Manage large amounts of inbound calls in a timely manner - Follow communication "scripts" when handling different topics - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Seize opportunities to upsell products when they arise - Skillfully change from one task to another without loss of efficiency or composure - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Remain positive and professional in all customer interactions - Flexibility to cross train as requested Benefits - $14 - $14 an hour - Shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 7:00am-7:00 pm (CST); Work Days - Mon-Fri - Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST) - Status - Full Time or Part Time Temporary; 16-40 hours per week - Must be available to work on the first and last business day of each month