• Participate in client governance meetings and operational reviews. • Assist with client communications and follow-up activities. • Support preparation of client presentations and reporting materials. • Develop understanding of client-specific workflows and operational requirements. • Assist with management of client escalations and service issues. • Support day-to-day operational oversight of healthcare recovery programs. • Monitor performance trends, recovery results, and operational metrics. • Assist with operational planning and resource allocation. • Participate in process improvement initiatives and special projects. • Assist executive leadership with implementation of new client initiatives. • Support onboarding of new recovery programs and business opportunities. • Participate in strategic planning discussions as business knowledge develops. • Collaborate with internal departments on operational enhancements. • Develop expertise in healthcare overpayment recovery methodologies. • Learn payer/provider dynamics and client-specific operational processes. • Gradually assume increasing responsibility for client relationships and governance activities. • Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge.

• Monitor daily workflow and inventory movement. • Assist with workload distribution and resource allocation. • Track operational productivity and performance metrics. • Identify workflow bottlenecks and escalate concerns. • Support implementation of operational procedures and best practices. • Provide coaching and support to collectors and supervisors. • Assist with onboarding and training activities. • Monitor adherence to company policies and procedures. • Support performance management and employee development initiatives. • Promote accountability and teamwork. • Monitor daily, weekly, and monthly KPI performance. • Prepare operational reports and productivity summaries. • Assist leadership with performance tracking and trend analysis. • Coordinate follow-up on action items and operational initiatives. • Identify opportunities to improve efficiency and productivity. • Assist with documentation of procedures and training materials. • Support quality assurance and compliance initiatives. • Participate in cross-training and business continuity efforts.

Role Description GRID Alternatives’ SolarCorps Fellowship Program is an opportunity for highly motivated and enthusiastic community members to join GRID Alternatives for an 11-month paid service term. In this position, you’ll gain valuable experience in the renewable energy and non-profit industries while making significant contributions to communities most impacted by environmental and economic injustice! The SolarCorps Service Operations and Maintenance (O&M) Fellow will work directly with the O&M Service Manager to ensure the long-term health and performance of our clients' solar systems. This position offers a comprehensive introduction to solar asset management, focusing on: - Remote system monitoring - Technical triage - Operational coordination While the role is primarily remote and centered on managing system data and service cases from a digital workspace, there may be occasional opportunities to participate in solar installations and site visits. - Provide direct client support via phone and email regarding client’s questions, perform remote troubleshooting, and dispatch to service staff. - Work closely with GRID regional staff and partners to facilitate service case completion. - Update service case information. - Identify opportunities to make improvements to service processes. - Contribute to internal documentation. - Develop client-facing education materials. Qualifications - Must be 18 years or older. - 11-month commitment. - Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care, and tact. - Ability to learn and retain new concepts and technology quickly. - Comfortable being part of a remote team. - Strong organizational, multi-tasking, and decision-making skills. - Proficient computer skills, Google Suite and/or Microsoft Office. - Interest in and enthusiasm for renewable energy, community development, green jobs, and/or helping families and communities in need. - When working remotely, you must have access to a reliable internet connection. GRID will provide a laptop, charger, headset when remote working is required. Requirements - Fluency in Spanish (preferred). - Knowledge of electricity principles and solar technology (preferred). - Experience with basic statistical analysis and reporting (preferred). Benefits - Standard Fellowship Compensation: Hourly pay of $21.40 per hour. - Fellows who complete 1700 hours with GRID and complete their contracted term of service will be eligible for a $3,000 cash end of term award. - Standard Fellowship Benefits: Medical, Dental, Vision/Eye Care insurance. - 5 weeks paid time off (PTO). - 13 paid holidays. - Commuter Checks. - 403b Retirement Plan. - Employee Assistance Program (EAP). - Flexible Spending Account (FSA). - Health Savings Account (HSA). - STD, LTD, and AD&D insurance.

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks