• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Lead the Underwriting, Processing, and Closing functions to consistently drive revenue through achievement of origination, quality, velocity, and homeowner experience goals while ensuring operational excellence across the production funnel. • Manage and develop a team of production leaders, building manager capability in performance management, coaching, resource planning, accountability, and employee development, creating a culture where managers effectively drive individual contributor performance, efficiency, and ownership. • Establish clear operational goals and performance expectations that align daily team activities with broader company objectives. Monitor key production metrics, identify trends and operational bottlenecks, and proactively implement solutions to improve outcomes. • Drive continuous improvement initiatives that increase production capacity, reduce operational friction, and enhance team effectiveness. Develop scalable processes, workflows, and operating models that enable individual contributors to handle greater volume with increased independence and efficiency. • Lead change management initiatives across production operations, ensuring teams successfully adopt new processes, technologies, policies, and organizational changes while maintaining performance and engagement. • Leverage data and analytics to forecast production performance, evaluate team capacity, identify operational risks, and inform strategic decision-making. Regularly present insights, recommendations, and performance updates to executive leadership. • Own Salesforce reporting and production analytics, partnering with Product and other stakeholders to develop dashboards, reporting frameworks, and operational visibility that support decision-making and business performance. • Own investment risk policy execution, including underwriting guideline updates, exception authority governance, and operational implementation of evolving business and risk strategies. • Execute workforce planning and organizational design strategies in partnership with Finance and People Operations to ensure appropriate staffing levels, leadership coverage, and scalability.