Role Description GRID Alternatives’ SolarCorps Fellowship Program is an opportunity for highly motivated and enthusiastic community members to join GRID Alternatives for an 11-month paid service term. In this position, you’ll gain valuable experience in the renewable energy and non-profit industries while making significant contributions to communities most impacted by environmental and economic injustice! The SolarCorps Service Operations and Maintenance (O&M) Fellow will work directly with the O&M Service Manager to ensure the long-term health and performance of our clients' solar systems. This position offers a comprehensive introduction to solar asset management, focusing on: - Remote system monitoring - Technical triage - Operational coordination While the role is primarily remote and centered on managing system data and service cases from a digital workspace, there may be occasional opportunities to participate in solar installations and site visits. - Provide direct client support via phone and email regarding client’s questions, perform remote troubleshooting, and dispatch to service staff. - Work closely with GRID regional staff and partners to facilitate service case completion. - Update service case information. - Identify opportunities to make improvements to service processes. - Contribute to internal documentation. - Develop client-facing education materials. Qualifications - Must be 18 years or older. - 11-month commitment. - Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care, and tact. - Ability to learn and retain new concepts and technology quickly. - Comfortable being part of a remote team. - Strong organizational, multi-tasking, and decision-making skills. - Proficient computer skills, Google Suite and/or Microsoft Office. - Interest in and enthusiasm for renewable energy, community development, green jobs, and/or helping families and communities in need. - When working remotely, you must have access to a reliable internet connection. GRID will provide a laptop, charger, headset when remote working is required. Requirements - Fluency in Spanish (preferred). - Knowledge of electricity principles and solar technology (preferred). - Experience with basic statistical analysis and reporting (preferred). Benefits - Standard Fellowship Compensation: Hourly pay of $21.40 per hour. - Fellows who complete 1700 hours with GRID and complete their contracted term of service will be eligible for a $3,000 cash end of term award. - Standard Fellowship Benefits: Medical, Dental, Vision/Eye Care insurance. - 5 weeks paid time off (PTO). - 13 paid holidays. - Commuter Checks. - 403b Retirement Plan. - Employee Assistance Program (EAP). - Flexible Spending Account (FSA). - Health Savings Account (HSA). - STD, LTD, and AD&D insurance.

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support • Maintain project management tools and ensure tasks are assigned, tracked, and closed • Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items • Identify process inefficiencies and help implement improvements • Manage internal documentation — SOPs, templates, and company wikis • Handle vendor and contractor onboarding and offboarding logistics • Support leadership with reporting, scheduling, and operational tasks