• Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee • Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations • Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates • Support sales tax configuration and maintenance within billing systems • Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts • Partner with Finance and Tax teams to support audits, compliance reviews, and tax‑related reporting • Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree) • Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues • Help identify opportunities to improve payment success rates and billing accuracy • Gather and document business requirements for billing, tax, and payment changes • Create functional documentation, process flows, user stories, and test cases • Execute and support user acceptance testing (UAT) and validate end‑to‑end invoice, tax, and payment accuracy • Collaborate closely with a Senior Business Systems Analyst and cross‑functional partners including Finance, Revenue Operations, and Engineering.

• Act as the Systems Analyst and Development Tech Lead, partnering with business stakeholders, IT teams, and the product vendor to enhance annuity and life reinsurance solutions and the PAM application. • Coordinate with application support teams to manage production support and drive resolution of issues. • Collaborate with stakeholders to gather PAM PFI and reinsurance integration requirements, clarifying business and functional needs. • Lead integration development, support testing efforts, and produce application and system documentation. • Participate in project planning sessions with clients, analysts, and vendors to analyze business requirements, assess feasibility, and document functional requirements.

Role Description Die Verantwortung der Abteilung Platform Services mit seinen Teams Infrastructure as a Service, Storage & Backup Operations, Network Operations, Security Operations und Platform as a Service liegt in dem reibungslosen Betrieb aller Plattformen unserer Kunden und der noris network AG. Das Team Infrastructure as a Service verantwortet hierbei den Betrieb der Virtualisierungsumgebungen in unseren Rechenzentren. - Betrieb von VMware-Umgebungen inklusive den VMware Aria Suite Komponenten sowie den folgenden VMware Produkten: - VMware Cloud Director - VMware NSX-T - VMware vSAN - VMware Avi Load Balancer - Regelmäßiges Lifecycle-Management (Update bzw. Upgrade) der VMware-Umgebungen - Störungsanalyse sowie Fehlerbehebung mithilfe der eingesetzten VMware Aria Suite Produkte im Hotline- und Schichtbetrieb im 2nd- bzw. 3-Level-Bereich - Automatisierung von wiederkehrenden Aufgaben - Eigenverantwortliche Ticketbearbeitung in gängigen Tools wie OTRS und ServiceNow Qualifications - Fundierte Kenntnisse im Betrieb von mittleren und großen VMware-Umgebungen - Gute Kenntnisse mit den VMware Aria Suite Komponenten - Idealerweise gute Kenntnisse im Bereich NSX-T und vSAN - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift - Kommunikations- und Teamfähigkeit - Flexibilität und Selbstständigkeit zeichnen deine Arbeitsweise aus Benefits - Unbefristeter Arbeitsvertrag und flexible Arbeitszeiten - Ruhezeitenausgleich auf Dein Stundenkonto - Arbeiten an verschiedenen Standorten möglich (z.B. Nürnberg, Aschheim, Berlin) oder auch zu 100% Remote - Hochwertiges Equipment: Laptop und Firmenhandy auch zur privaten Nutzung - Individuelle Förderung und Weiterentwicklung durch Inhouse-Trainings und externe Schulungen - Kinderbetreuungskostenzuschuss (pro Monat/Kind) und Corporate Benefits - Attraktive Firmenevents (inkl. Reisekostenübernahme), kollegiales und wertschätzendes Arbeitsumfeld sowie Duz-Kultur ab dem ersten Tag - Gesundheitsmanagement (z.B. kostenlose Massagen inhouse), Jobrad Leasing und betriebliche Altersvorsorge mit Zuschuss - Welcome Day, direkter Ansprechpartner (m/w/d) und strukturierte Einarbeitungsphase - Getränke for free (auch Softdrinks) und frisches Obst an den Standorten

Role Description As a Research Systems Analyst II at Cleveland Clinic, you will support the implementation of the Research Operating Systems, including Advarra, by assisting with: - System configuration, maintenance, updates, reporting, and automation. - Completing routine support tasks and assigned project work while contributing to enterprise research objectives. - Assisting with project documentation, operational and business requirements, and the identification of appropriate technology solutions. - Helping define task-level resource needs and supporting task planning. - Contributing to general project communications. - Providing input into solution development to enhance system performance and research operations. A caregiver in this role works remotely from 8:00 a.m. -- 5:00 p.m. To be considered for this position, caregivers must reside in Ohio or Florida. A caregiver who excels in this role will: - Complete routine support and designated project assignments. - Provide input to develop solutions. - Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and general communications. - Develop process flow charts and report on project status. - Support the development of information system requirements. - Convert research protocols, documents, and system records. - Support system transitions (Encore / Huron Research Suite context mentioned). Qualifications - Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position. - OR a High School Diploma/GED and five years of experience. - OR a Bachelor’s degree and one year of experience. - Experience with System conversions/migrations. - Experience managing large volumes of information or records. Requirements - Microsoft, CompTIA or equivalent certification. - For Information Technology Division caregivers, ITIL Foundations certification is preferred. - Experience with Power BI and reporting tools for data visualization and dashboard development. - Exposure to healthcare or research systems and workflows. - Experience supporting cross-functional system initiatives and collaborating across teams. - Knowledge of data conversion processes, including data cleaning, transformation, and migration activities. Physical Requirements - Ability to perform work in a stationary position for extended periods. - Ability to travel throughout the hospital system. - Ability to operate a computer and other office equipment. - Ability to communicate and exchange accurate information. - In some locations, ability to move up to 20 lbs. Personal Protective Equipment Follows standard precautions using personal protective equipment as required.