• Handle and display products to enhance brand visibility and drive sales. • Check stock to identify potential shortages and support replenishment strategy. • Recommend orders to the commercial team based on product turnover to maintain availability and sales efficiency. • Monitor the organization of cold rooms to maintain workflow and ensure operational agility. • Inspect shelves and freezers to ensure replenishment, visual appeal of items, and product quality through proper cleaning of equipment. • Provide customer service, offering information that helps customers make purchase decisions. • Record activities performed in the app and carry out other tasks as directed by the immediate supervisor.

• Develop, maintain, and evolve enterprise systems based on Java technology, ensuring quality, performance, security, and adherence to functional and non-functional requirements. • Implement corrective, adaptive, evolutionary, and preventive maintenance on information systems. • Analyze, diagnose, and resolve incidents and issues in development, QA/staging, and production environments. • Participate in defining and implementing technical solutions aligned with the architectural standards established by the Client. • Develop and maintain APIs, microservices, and integrations between internal and external systems. • Perform code reviews, identify improvements, and apply software engineering best practices. • Create and maintain technical documentation related to the developed solutions. • Participate in agile ceremonies and activities, contributing to planning and delivery execution. • Support unit, integration, and acceptance testing to ensure the quality of delivered solutions. • Analyze application performance, scalability, and observability. • Support technology modernization, refactoring, and continuous improvement initiatives. • Promote component reuse, solution standardization, and the reduction of technical debt. • Collaborate with analysts, architects, support teams, infrastructure, information security, and other involved areas. • Ensure compliance with the technical, methodological, and operational requirements established contractually.

• As a New Relic Support Engineer you know more about our products than any other function • Support New Relic customers by solving complex installation, configuration, and data exploration requests • Increase your skill set through additional training and exposure to other programming languages featured in our product suite • Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)

• Translate business logic into secure, high-quality code, adhering to established standards and best practices • Participate in defining and implementing new features and fixing bugs • Understand and discuss issues and proposed solutions, always seeking the best technical approach for the challenges encountered • Review code delivered by team members • Break down large deliveries into cohesive, smaller deliverables • Monitor deployed solutions in production, assessing errors, performance, and availability • Perform technical evaluation/validation of Design deliverables • Ensure product accessibility • Contribute to improvements or new standards in the Engineering knowledge base.