Delmock Technologies, Inc. is seeking a Subject Matter Expert to serve as the CSD lead during the implementation and upgrade of Customer Service technology, including Customer-to-Meter (C2M), Customer Care and Billing (CC&B), and the Utility Billing software (CSIS/CC&B) system. They will engage with the CSD and IT project managers, developers, subject matter experts (SMEs), and end-users to assess business process changes affecting key stakeholders, guide employees through the transition to improve adoption, ensure that documentation accurately reflects system functionality, and provide post-launch support. Leads the implementation and upgrade of all Customer Service technology, particularly as it applies to redesigned business processes, training, and change management. Develops and orchestrates change management and training methodologies in partnership with the Customer Service Department stakeholders throughout project implementation. Conducts early-phase impact analyses to assess business process changes affecting key stakeholders and develops communication strategies to support organizational alignment. Designs and delivers role-based training programs to ensure system proficiency, creates comprehensive training plans that identify needs, allocate resources, and optimize end-user training schedules. Develops a comprehensive training plan that outlines requirements and resources and determines the best timing for end-user training. Conducts train-the-trainer sessions to certify trainers for end-user instruction and offers support in customizing and delivering training across the organization. Updates and creates business processes to support seamless system adoption, provides post-launch support for the initial implementation, and continues to deliver training and support for subsequent CCS updates and releases. Oversees the deployment of a customer-facing portal integrated with C2M that provides users with access to account information, bill viewing, usage monitoring, and payment options. Develops and implements training programs focused on organizational change management. Identifies performance gaps, designs strategic learning interventions, and evaluates outcomes to ensure continuous improvement. Creates documentation, including standard operating procedures, quick reference guides, user guides, training manuals, brochures, after-action reports, and instructional videos.

• Review incoming projects to ensure they meet required formatting, completeness, and accuracy standards • Validate project data, documentation, and specifications prior to activation • Identify inconsistencies, errors, or missing information and coordinate resolution • Maintain and enforce quality control standards across all projects • Track project status, milestones, and updates to ensure timelines are met • Monitor active projects for risks, delays, or data issues and escalate as needed • Ensure project updates are documented and communicated clearly and consistently • Support continuous improvement of project workflows and processes • Analyze project data to identify trends, gaps, and quality issues • Maintain accurate project records within internal systems • Generate reports or summaries to support operational and leadership visibility • Serve as a key point of contact for internal teams and external customers regarding project status and requirements • Provide timely, professional, and proactive communication • Respond to questions, troubleshoot issues, and ensure a positive customer experience • Partner cross-functionally with operations, sales, product, and customer teams.

• Lead and coordinate project tasks or manage small projects, ensuring alignment with objectives, timelines, and Net at Work’s standards • Track deliverables, milestones, and resource allocations to keep projects on course • Support project financials, including budget monitoring, budget reconciliation, milestone invoicing, and identifying opportunities for additional client value • Prepare and distribute project reports and dashboards, providing actionable insights to stakeholders • Maintain accurate project documentation, recordings, schedules, and budgets • Organize meetings and facilitate team communications, serving as a reliable point of contact • Ensure timely completion of deliverables and adherence to deadlines • Champion process improvement and data accuracy in PMO tools (e.g., Smartsheet, ChangePoint) • Serve as a trusted secondary point of contact for clients, advocating for their needs and ensuring expectations are met throughout the project lifecycle • Communicate project status, risks, and issues promptly and professionally to clients and teams • Build strong, trust-based relationships with internal and external stakeholders • Proactively identify and escalate risks, recommending mitigation strategies to ensure successful outcomes • Analyze and resolve issues that could impact project performance or deliverables • Collaborate with teams to maintain project momentum and deliver results

EVOCS OVERVIEW EVOCS’s journey began with a mission to empower businesses with advisory expertise, empowered with idealtechnologies to provide them with comprehensive solutions to grow and prosper. Founded by a team of passionate experts, EVOCS has grown into a trusted partner to a growing number of leaders across their respective industries. Our roots in employee-managed operations reflect our commitment to quality, consistency, and client success. If you enjoy working in a hyper-fast-growing company, are eager to be part of an agile team, and want to be part of our success story, then let’s talk! 🎯 Role Overview We are seeking a highly accomplished Senior Project Manager to lead complex, cross-functional business initiatives within a large enterprise environment. This role operates at the intersection of project execution, program coordination, and business operations, requiring strong autonomy, sound judgment, and strong stakeholder leadership. This is not a traditional IT project management role. While initiatives may interface with enterprise platforms such as Salesforce, ServiceNow, ClickUp, Oracle P6, and Procore, the primary focus is on driving business outcomes, establishing disciplined governance, and ensuring end-to-end execution across diverse teams and functions. The ideal candidate is a seasoned operator who can step into ambiguous, fast-moving initiatives, rapidly establish structure, and lead workstreams with minimal oversight while maintaining consistent executive alignment. 🧩 What you will do In this role, you will: - Lead multiple concurrent enterprise initiatives spanning operations, process improvement, tooling adoption, analytics enablement, training, and organizational change. - Own initiatives end-to-end, from intake and discovery through execution, stabilization, and transition to steady-state ownership. - Translate high-level business objectives into executable delivery plans with clearly defined scope, milestones, dependencies, risks, and success metrics. - Define, implement, and maintain delivery governance including project plans, check-in cadences (Plan / Do / Check / Act), decision logs, RAID tracking, and escalation paths. - Produce and maintain clear, executive-ready documentation outlining initiative structure, governance protocols, timelines, roles, and issue-resolution processes. - Serve as the primary coordination point across business leaders, operations teams, IT partners, and external vendors. - Facilitate structured working sessions and stakeholder discussions to drive clarity, alignment, and timely decision-making. - Provide concise, outcome-focused updates to senior leadership, translating execution progress into business impact and risk posture. - Step into partially defined or mid-flight initiatives and rapidly establish clarity, momentum, and accountability. - Proactively identify delivery risks and implement mitigation strategies before issues escalate. - Operate effectively in environments involving platforms such as ClickUp, Salesforce, ServiceNow, Oracle P6, and Procore, coordinating closely with platform owners without assuming system ownership. 🧠 What you will bring The top candidate will have the following skills: - 9+ years of progressive experience in project and/or program management within complex enterprise environments. - Demonstrated success leading cross-functional initiatives across multiple business units and stakeholder groups. - Strong initiative ownership mindset with the ability to lead without authority and drive outcomes through influence and structure. - Exceptional organizational, prioritization, and problem-solving skills. - Executive-level written and verbal communication skills with the ability to engage, influence, and align senior leaders. - Proven experience developing and maintaining high-quality delivery documentation and governance artifacts. Ideally you have… - Experience flexing between project-level execution and program-level coordination. - Background supporting business transformation, operational improvement, or enterprise enablement initiatives. - Familiarity with agile, hybrid, and traditional delivery models in enterprise settings. - PMP or equivalent certification preferred but not required. 👥 Our Values We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape. The values we live by: - Customer-centric Solutions - Innovation & Excellence - Integrity & Transparency - Data-driven Decision Making