• Designs, implements, and maintains Identity and Access Management (Okta) and M365 infrastructure • Provides day-to-day maintenance and long-term assistance to ensure subsystems and infrastructure function together • Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations • Plans and directs staff implementation of small to medium technical projects as needed • Runs, maintains, and operates technical systems and infrastructure • Participates in the evaluation of new vendor software releases and impacts • Documents and communicates system enhancements or changes • Serves as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions • Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services, systems, network, and application problems • Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices

• New customer onboarding and implementation • Pre-sales technical discovery • Carrier and system integrations • Onboarding documentation • Building scalable onboarding and support processes • Managing multiple concurrent onboarding and implementation projects • Guiding new users through the onboarding process • Assisting with carrier and order system integrations • Creating and maintaining detailed implementation plans

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. DX'sSolutions Engineering Team at Atlassian is seeking a highly skilled and passionate Solutions Architect to be a key driver in the successful adoption and long-term growth of the DX product ( getdx.com ). You will serve as the technical authority for our customers after the sale, dedicated to solving our Enterprise customers' most complex implementation challenges and ensuring they realize maximum value from our solutions. - Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle, including onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production. - Architecture and Strategy: Lead technical deep-dive sessions to understand a customer's long-term engineering goals, mapping the DX platform into their existing workflows and organizational structures. - Custom Solution Engineering: Design and build tailored technical solutions-often creating integrations or workflows that don't yet exist-to connect the DX APIs with complex client environments and satisfy unique business requirements. - Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer's engineering processes, branching strategies, and deployment pipelines to ensure the platform is configured for optimal performance. - Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation. - Feedback Loop: Capture and synthesize technical feedback and friction points from active customers to collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements. Technical Skills: - Exposure to programming (Ruby/Rails or Python) with a solid understanding of APIs and RESTful services. - Experience with version control systems like Git and the GitHub CLI. - Familiarity with SQL (Postgres preferred) and the ability to leverage data for analytical solutioning. - Knowledge of CI/CD pipelines, deployment workflows, and branching strategies. Consultative Skills: - Excellent communication and presentation skills, with extensive experience leading high-stakes technical workshops and executive-level discussions. - Ability to translate complex technical architecture into clear business outcomes and value. - Strong organizational skills to manage the technical delivery and resource requirements across multiple Enterprise implementations simultaneously. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $147,600 - $192,700 Zone B: $133,200 - $173,900 Zone C: $122,400 - $159,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. DX'sSolutions Engineering Team at Atlassian is seeking a highly skilled and passionate Solutions Architect to be a key driver in the successful adoption and long-term growth of the DX product ( getdx.com ). You will serve as the technical authority for our customers after the sale, dedicated to solving our Enterprise customers' most complex implementation challenges and ensuring they realize maximum value from our solutions. - Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle, including onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production. - Architecture and Strategy: Lead technical deep-dive sessions to understand a customer's long-term engineering goals, mapping the DX platform into their existing workflows and organizational structures. - Custom Solution Engineering: Design and build tailored technical solutions-often creating integrations or workflows that don't yet exist-to connect the DX APIs with complex client environments and satisfy unique business requirements. - Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer's engineering processes, branching strategies, and deployment pipelines to ensure the platform is configured for optimal performance. - Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation. - Feedback Loop: Capture and synthesize technical feedback and friction points from active customers to collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements. - Exposure to programming (Ruby/Rails or Python) with a solid understanding of APIs and RESTful services. - Experience with version control systems like Git and the GitHub CLI. - Familiarity with SQL (Postgres preferred) and the ability to leverage data for analytical solutioning. - Knowledge of CI/CD pipelines, deployment workflows, and branching strategies. Consultative Skills: - Excellent communication and presentation skills, with extensive experience leading high-stakes technical workshops and executive-level discussions. - Ability to translate complex technical architecture into clear business outcomes and value. - Strong organizational skills to manage the technical delivery and resource requirements across multiple Enterprise implementations simultaneously. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $147,600 - $192,700 Zone B: $133,200 - $173,900 Zone C: $122,400 - $159,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .