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ShipScience

Cut shipping costs, simplify fulfillment strategy, and grow your e-commerce business.

Customer Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 11-50Since 2018H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

4 days ago

Salary

$110K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishSQL

Job Description

Customer Solutions Engineer

ShipScience

• New customer onboarding and implementation • Pre-sales technical discovery • Carrier and system integrations • Onboarding documentation • Building scalable onboarding and support processes • Managing multiple concurrent onboarding and implementation projects • Guiding new users through the onboarding process • Assisting with carrier and order system integrations • Creating and maintaining detailed implementation plans

Job Requirements

  • 5+ years of experience in Solutions Engineering, Implementation Consulting, Technical Account Management, Customer Success Engineering, Technical Project Management, or a related customer-facing technical role
  • Experience working with SaaS platforms; ecommerce, logistics, shipping, or supply chain experience is a strong plus
  • Strong technical aptitude and ability to understand APIs, integrations, webhooks, carrier systems, and data workflows
  • Comfortable working with APIs, webhooks, SFTP, and SQL to support customer implementations and troubleshooting
  • Exceptional communication and project management skills
  • Ability to manage multiple customer projects simultaneously while maintaining strong attention to detail
  • Self-starter who thrives in fast-paced startup environments and enjoys building processes from scratch
  • Experience with or interest in AI-powered support tools, automation, and customer enablement technologies is a major plus.

Benefits

  • Health, dental, vision
  • 401(k)
  • Flexible PTO
  • Equity
  • Remote-first team

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