• Support informatics and digital health solution design (e.g., feasibility, technical requirements, clinical requirements, network diagrams, solution connectivity, workflow analysis) for DHSE. • Will ensure to drive client success initiatives throughout the sales process, ensures proper scope and handoff to the Digital Delivery Team, and helps manage the post deployment success of clients. • Will spend 75% of their time conducting workflow workshops at client sites and 25% of their time conducting client demonstrations. • Serve as an expert consultant in technical discussions of architecture and integration or articulation of the practical and operational details of informatics and Digital Health offerings. • Responsible for creating framework for data analysis, workflow assessments and insights to customers. • Responsible for creating tools (e.g., SOW) conducting solution demonstrations, performing workflow designs, and standardizing delivery. • Drive integration of Digital Health Solutions offerings into key customer objectives. • Articulate vision for improvement and diagnose technical issues or roadblocks in customer projects across executives and technical decision makers. • Share best practices related to efficiency and accuracy that promote functionality of the Digital Health Solution offerings while enhancing customer satisfaction and goal achievement. • Work with Digital Health Solutions Executive and during contract execution phase, to ensure proper sales to project management handoff occurs, client receives updated communication on project kickoff calls, and project resources are assigned • Facilitate the translation of what the sales team scoped within the SOW, delivered to the client, and expectations for installation with the COE team. • Support Digital Health Solutions Project Management Team with updates to solution design (e.g., feasibility, technical requirements, network diagrams, solution connectivity) if needed • Serve as an expert consultant in overall AlinIQ workflow and solution discussions, ensuring client expectations are met post implementation, delivery, and acceptance from the client • Aid and act as a valuable resource in training programs designed to educate Abbott representatives in the value of AlinIQ within the diagnostic cycle. • Collaborate with marketing and Product Portfolio teams to deliver voice-of-customer feedback to further enhance AlinIQ solutions and offerings. • Acts as internal advocate for the customer and cultivates internal Abbott relationships to drive business objectives. • Be knowledgeable about laboratory workflow and practices, industry trends, changing market regulations and healthcare policy within defined customer segment. • Understand the impact on customers and their key care-abouts • Be able to tie the Patient Journey from diagnosis through discharge and how it affects how the Diagnostics Cycle is managed and helps to meet the need of the large C-Suite strategic vision for the health system • Will be the SME (Subject Matter Expert) in AlinIQ Software Solutions portfolio.

• Collaborate with the Sales team to identify technical requirements and develop customized solutions that address complex client needs, while driving revenue growth and customer satisfaction • Delivery of compelling technical presentations, product demonstrations and Proof of Value projects for prospective clients • Support SecurityScorecard at Industry events and C level round table events • Work closely with Product Management and Engineering to provide market feedback and influence product roadmap based on customer needs and competitive landscape • Proven track record of gathering detailed success metrics for customer PoV’s, including tracking and reporting • Awareness and enforcement of MEDDPICC best practices in sales cycles • Become a subject matter expert on cyber first Supply Chain services. • Ability to engage with all different types of personalities and working styles across the team • Build and foster strong relationships with other business teams, such as Marketing, Support and Customer Success • Not afraid to be a champion for your prospects, advocating for their needs.

• Lead complex software expansion opportunities across North America aligning execution to broader sales objectives. • Develop and execute tailored account strategies that align customer business needs with software portfolio capabilities and value realization goals. • Demonstrate a strong understanding of the healthcare market, including the competitive pressures facing integrated delivery networks (IDNs), to shape effective expansion strategies. • Drive partnership with regional leadership, territory sales, CSMs/TSMs, and AOS teams to identify, evaluate, and prioritize expansion opportunities across complex accounts. • Anticipate customer challenges related to adoption, integration, and scalability of software solutions across oncology and adjacent supporting service lines.

• Serve as the primary technical advisor throughout the customer lifecycle, helping prospects and customers understand, evaluate, and successfully implement company solutions. • Guide customers through the successful setup, integration, and ongoing use of MoneyThumb APIs and technology solutions • Collaborate with Sales, Customer Success, Product, and Engineering teams to develop solutions that address customer business and technical requirements. • Conduct product demonstrations, technical presentations, and solution workshops for prospective and existing customers. • Answer customer questions regarding system architecture, product capabilities, security, integrations, and technical best practices. • Analyze customer requirements and recommend effective solutions that align with established product capabilities and best practices. • Gather, document, and communicate customer feedback, enhancement requests, and market requirements to share with Product and Engineering teams. • Provide insight for the development of technical documentation, implementation guides, knowledge base articles, and customer-facing resources. • Stay current on company products, industry trends, competitive offerings, and emerging technologies. • Contribute to process improvements that enhance customer experience, operational efficiency, and product adoption. • Maintain accurate records of customer interactions, technical requirements, and project status within company systems. • Perform other duties and responsibilities as assigned. • Identify and cultivate technical champions within prospect accounts to advance deal momentum and reduce evaluation cycles. • Maintain deep familiarity with competitive solutions and serve as a resource for the sales team on technical differentiation and objection handling. • On complex deals own the technical evaluation phase of the sales process, including scoping calls, proof-of-concept design, and trial facilitation, ensuring prospects reach a clear technical decision point. • Collaborate and partner with sales leadership to develop and enhance technical training, battlecards, and demo assets that enable the broader sales team to handle common technical questions independently.