About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. Responsibilities - You will develop an in-depth understanding of domain knowledge across platform products, and have enough expertise to link the dots, see the big picture as we develop additional multi disciplinary projects. - Designer-in-the-arena: You will be hands-on and own strategic design projects that shape key customer experiences. - Work with cross-functional teams including product managers and engineers to understand user needs and develop innovative design solutions. Translate findings into simple yet engaging user experiences across platforms. - Navigate through ambiguity: it is your responsibility to explore the conceptual, the JTBD, the competitive landscape and operate with business acumen to help achieve product market fit. - Lead a team of product designers, providing mentorship to help them grow their skills. You will be setting clear career paths and coaching designers regularly. - Oversee the end-to-end user experience designs of your team across desktop, mobile web and app. Using your structural product knowledge, you will steer your team's designs as they storm through the product requirements. - Provide concrete, actionable feedback to your team members, helping them steer through stakeholder and projects to achieve effective progression. - Proactively establish and evolve our design system and guidelines to ensure effective support, consistency and high quality across all of our products. Promote a feedback driven design culture focused on user outcomes. - Build a robust design team and design culture within the organization by mentoring designers and promoting user-centered design thinking. Qualifications - 10+ years of experience as a UX/Product designer, including 4+ years in a leadership role managing designers. - Experience working in a fast-paced tech start-up environment. - Strong product logic & first principle thinking. - Ability to explore and thrive in ambiguous project contexts.. - Experience working in "complex systems" that involve multi-disciplinary, multi-threaded user journeys and intricate object relationships. - A track record of recruiting and hiring a world class design team. - Strong portfolio showcasing project experience with both UI and UX design for responsive web platforms. - Passion for mentorship and helping designers and teams achieve their full potential. - Degree in Design, HCI or related field. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Role Description This is a special opportunity to join a young company with momentum and funding, but early enough to have a tremendous impact on the product direction, company strategy, and organizational culture. We are looking for a hands-on leader who is eager to dig into critical, detailed decisions and, at the same time, can serve as a thought partner to the CEO, helping build Medley into a leader in the AI edtech space. You will be one of the CEO’s closest partners in shaping Medley’s product vision, company direction, and long-term perspective on how AI should support learning in classrooms. This is a true player/coach role. You will: - Write specs - Run research - Define success metrics - Make hard prioritization calls - Work closely with engineering to ship Over time, you will build and lead the product team, but in the early days, you should be energized by doing the work yourself. You are joining a team of six that will grow to ten by summer, with fresh pre-seed funding, strong district demand, and a plan to serve more than 15,000 multilingual learners this school year. In the coming year, Medley will extend its work to serve students with disabilities. Together, multilingual learners and students with disabilities represent more than 20% of U.S. K-12 students, and both groups have been historically underserved by edtech. We are approaching special education deliberately. This is not simply a matter of repackaging our multilingual learner product for a new segment. Special education involves: - Diverse instructional needs - Distinct purchasing dynamics - Compliance requirements - A high bar for trust with districts, educators, students, and families You will also help Medley stay ahead of the AI curve. That means: - Tracking changes in model capabilities - Monitoring safety practices - Understanding classroom use cases - Keeping up with district expectations - Translating that signal into an ambitious and responsible roadmap Qualifications - Student and Teacher Empathy: Classroom reality isn't abstract to you. You've designed for or worked closely with kids, teachers, or educators. - Product Craft: You have experience building and shipping products that users value. You can speak clearly about the tradeoffs you made and what you'd do differently now. - AI-Native Product Judgment: You use AI fluently in your own work and have strong judgment about where it belongs in high-trust classroom environments. - User Research Instincts: You know how to learn from teachers and students and turn what you hear into sharper roadmap choices. - Clarity of Thought: You make ambiguity easier to navigate. You can write crisp specs, explain tradeoffs, and help others understand what matters and why. - Commercial Orientation: You understand that strong K-12 product decisions must account for adoption, implementation, renewals, procurement, and stakeholder trust. - Startup Orientation: You thrive in early-stage environments, embrace ambiguity, and stay hands-on even in senior roles. Requirements - Former teachers, school leaders, or education operators who transitioned into product and have developed strong product craft. - Product leaders from edtech companies who have shipped instructional, student-facing, accessibility, or classroom workflow products. - Product builders who have worked on AI-enabled products and understand how to balance speed, quality, safety, and trust. - Product leaders from consumer or consumer-like companies who have shipped products that kids, families, or non-technical users choose to use regularly. - Multilingual candidates, former multilingual learners, or candidates with deep personal or professional experience in multilingual communities are especially encouraged to apply. Benefits - Opportunity to shape product direction and company culture. - Work in a mission-driven organization focused on educational outcomes. - Join a growing team with strong district demand. Company Description Medley Learning is building the AI that teachers and districts actually want in their classrooms. We do this through a browser extension that wraps around all of a classroom’s existing digital content, adding reading and writing scaffolds customized to each student. Our approach is grounded in research-backed practices and is already being used by over 20 districts across the US. Medley is led by CEO Brandon Cardet-Hernandez, a former multilingual learner who has worked across K-12 as a teacher, turnaround principal, policy advisor, and edtech leader. The company is backed by Workshop Ventures and advised by leading researchers.

Role Description As a Product Manager in the AI Pathways team, you won't just be adding a chatbot to a dashboard. You will be responsible for building "agentic" systems — AI that doesn't just surface data but understands context, suggests remediations, and automates sophisticated workflows. You will define how humans and AI co-pilot the world’s most critical digital infrastructures! Your Impact: - Design, develop, and manage AI-driven observability products or product portfolios that provide end-to-end visibility, monitoring, and assurance for sophisticated applications and infrastructure. - Own the product lifecycle from definition and planning through production, release, and end of life, ensuring alignment with business outcomes and customer needs in the observability domain. What You’ll Do: - Take end-to-end ownership of multiple observability products within a portfolio, driving innovation in AI-powered monitoring, troubleshooting, remediation, and incident response. - Shape the product portfolio strategy over a 12-18 month horizon, with clear milestones focused on enhancing observability capabilities such as AI-driven root cause analysis, anomaly detection, alert correlation, and remediation. - Develop multi-quarter product roadmaps that align market needs, AI observability trends, AI evaluation quality standards, and business strategy. - Serve as a product and domain expert with deep technical knowledge of modern workloads, observability telemetry, AI-driven analytics, and AI evaluation methodologies including groundedness, hallucination detection, task success, and agent collaboration. - Provide input into competitive analysis and market validation for AI observability. - Solicit and incorporate customer feedback from diverse channels to continuously improve observability features, AI evaluation quality, and user experience. - Create alignment between product teams, stakeholders, and leadership to strengthen AI observability product lines and drive adoption. - Act as a product spokesperson internally and externally, evangelizing observability innovations and benefits. Qualifications - Bachelor’s degree plus 8 years of related experience, or Master’s degree plus 6 years, or PhD plus 3 years in product management or related fields. - Experience with AI technologies, observability platforms, monitoring solutions, and AI evaluation frameworks is highly desirable. Requirements - Expertise in building AI agentic systems, observability data analytics, and AI evaluation metrics such as groundedness, reliability, task completion, and agent teamwork. - Familiarity with AI security, compliance, telemetry standards, and AI quality management tools. - Strong cross-functional teamwork skills with engineering, data science, and customer success teams. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.

Role Description The Sr. Product Manager, Omni-Channel drives the strategy, roadmap, and execution of the company’s omni-channel growth initiatives and special projects across the full path to purchase — spanning Ecommerce, Order Management, Supply Chain, and Store Technology, with cross-over into corporate systems. This role is the “glue” that connects dedicated Product Managers in each functional area, partnering with them to own the end-to-end omni-channel roadmap, drive cross-domain initiatives and special projects, and ensure a seamless, consistent customer experience from product discovery through fulfillment, post-purchase, and return. You will collaborate with business partners, subject matter experts, analytics, and IT to review business processes, define requirements and stories, ensure delivery of new features and functionality, and identify future optimizations that scale across channels. Principal Duties and Responsibilities: - Drive product vision - Own and drive the omni-channel roadmap and special projects, partnering with the functional-area PDMs and business owners to assemble, sequence, and prioritize cross-domain initiatives into a unified, companywide plan. - Build an inspiring product vision that connects front-end customer experiences with back-end fulfillment, inventory, and store capabilities into a single, cohesive journey. - Define feasibility and best-practice testing components, and create supporting user stories, business requirement documents, and specifications for these projects (e.g., ROI analyses, functional specifications, use cases, usability scenarios). - Cross-functional partnership - Work closely with other Product Managers, Project Managers, engineers, and IT across the current tech stack to identify interdependencies and incorporate every business line into our technology plans. - Facilitate cross-functional processes that help scale the company’s performance, serving as the liaison across Ecommerce, Order Experience, Inventory Management, Supply Chain, Store Operations, Marketing Technology, Finance, IT, and QA to align on specifications for new features and functionality. - Participate in Design, Development, Quality Assurance, and UAT cycles and sign off on features and projects before implementation across systems. - Seek improvement recommendations from key business stakeholders across channels, incorporate them into the product roadmap, and perform cost/benefit analyses to determine priority and feasibility. - Technical expertise - Breadth across the omni-channel tech stack, including Ecommerce Platform, Order Management System, Store Technology, Supply Chain / Warehouse Management, and the integration points into corporate systems. - Comprehensive understanding of order-to-cash, fulfillment, logistics, order routing and routing rules for distribution through multiple locations (DCs and Stores), and post-purchase actions such as payments, refunds, appeasements, fraud, and tax. - Understanding of how data and inventory thread across platforms, enabling consistent availability, pricing, and customer experience regardless of channel. - Research and recommend “best practices” based on competitive analysis for omni-channel features and projects. - Measurement mindset - Measure and track project performance and provide the organization with pre- and post-launch results analysis. - Identify metrics and key performance measures across channels, and use data to drive decisions that enhance the customer and user experience. Qualifications - Relevant undergraduate BA, BS degree in IT or Business, or equivalent experience. - 5+ years of retail product management experience within multi-channel retailers, with a track record of bringing customer-facing and operational technology products to market across multiple domains. - Deep subject matter expertise and applications experience in two or more of the following: Ecommerce Platform (Salesforce Commerce Cloud), Order Management System (IBM Sterling Order Management), Store Technology / Point of Sale, Supply Chain / Warehouse Management, Inventory Management, Payment Systems, Omni-Channel Experience. - Demonstrated ability to drive initiatives that span multiple technologies and teams, managing interdependencies and orchestrating delivery across systems that do not report into a single organization. - Full lifecycle implementation experience: creating requirement documents, user acceptance testing (UAT), usability testing, and A/B testing methodologies. - Experience with Scrum/Agile software development methodology. - Strong organizational, time management, and prioritization skills, managing multiple projects and work streams simultaneously. - Excellent team player with strong verbal, interpersonal, and written communication skills, applying innovative ideas and critical thinking to projects. - A highly motivated, self-directed problem solver who anticipates needs and thrives in a fast-paced retail environment, with a sense of urgency, strong work ethic, and a sense of humor. Requirements - This role is open to remote candidates; however, there is a preference for individuals based in or near the CA Bay Area. - CA Pay Range is $155,000 - $185,000 annually. Benefits - Benefits that support health, financial security, and personal life needs. - Paid vacation and paid sick time. - 401(k) plan with Roth option and company match. - Employee Assistance Program and wellness resources to be and do your best. - Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper. - Work life balance and work from home flexibility. - Working with a team who thinks the world of you.