Role Description ServiceNow is seeking a Director, Inspire Value to build and scale a value-led transformation capability that accelerates NNACV growth, pipeline origination, executive customer intimacy, AI adoption, and industry leadership across our most strategic customers. This leader sits at the intersection of consultative selling, executive engagement, and AI-powered value delivery — and is responsible for shaping how our customers see and realize the transformational potential of the ServiceNow platform. You will model excellence in executive engagement, partnering closely with Account Executives, Client Directors, and cross-functional stakeholders to build compelling, industry-grounded value narratives that drive pipeline expansion, competitive differentiation, customer value realization, and long-term customer momentum. Success will be measured not only by team performance, but by the organization's ability to originate and accelerate customer value at scale. What You Will Do: - Lead and develop a team of value strategists responsible for driving NNACV growth, pipeline origination, executive customer intimacy, industry leadership, and AI-enabled value delivery across the region. - Drive pipeline creation, expansion, conversion, and value attachment by coaching the team to produce Business Value Assessments, Strategic Value Perspectives, Dream Big account strategies, and Executive Roadmaps. - Lead marquee executive engagements while coaching the team to expand C-suite relationships and customer intimacy across strategic accounts. - Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, executive assets, and reusable methodologies. - Scale AI-first ways of working by embedding AI into customer engagements, content creation, value analysis, and team operations. - Build a collaborative culture aligned to Living the Cube through active participation in industry circles, cross-functional communities, and knowledge sharing. - Use customer insights and market trends to identify emerging needs while developing reusable IP, services, tools, and methodologies that scale organizational impact. - Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership that reinforce our position as a trusted advisor and strengthen ServiceNow's leadership in value-led transformation. Qualifications - 12+ years of experience across management consulting, enterprise software value selling, business transformation, or strategy leadership, with a demonstrated track record of driving measurable business outcomes. - Proven track record of leading and inspiring high-performing teams through clear goal setting, hands-on coaching, AI-enabled productivity, and a culture of accountability and excellence. - Distinctive executive presence with C-suite leaders across multiple functional domains, with demonstrated ability to grow and expand customer relationships. - Exemplary analytical and financial acumen — able to build, stress-test, and communicate compelling business cases with credibility. - Deep expertise in leveraging technology to drive transformational business outcomes, with a focus on connecting platform capabilities to measurable KPIs. - Experience leading AI-first ways of working, including embedding AI into customer engagements, value analysis, content creation, workflow automation, and organizational productivity. - Strong ability to build alignment across a matrixed organization, working effectively with sales, marketing, product, services, and partner ecosystems. - Operates with integrity, curiosity, and a win-as-a-team mindset consistent with ServiceNow values. - Ability to travel up to 30–50% of the time. - Demonstrated ability to drive measurable business outcomes including NNACV growth, pipeline origination, and value realization. - Experience building scalable intellectual property, reusable methodologies, or go-to-market capabilities that extend organizational reach and customer impact. Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

• Partner with the VP, Hedging Strategy in defining and executing the risk strategy for the derivatives portfolio, aligned with company objectives. This includes contributing to both general account hedging strategies and hedging the liability options embedded in our products. • Execute derivatives trading across a wide array of instruments, including options, interest rate swaps, bond forwards, cross currency swaps, and credit default swaps, with direct responsibility for dealer relationships, trade execution, and best execution practices. • Propose and refine macro trade strategies designed to manage ALM, earnings, capital, and market volatility, maintaining effective risk coverage while actively working to reduce hedge costs. • Maintain valuation models, risk analytics, and decision-support tools for derivatives trading, with a focus on instruments such as options, swaps, currency, bond forwards, and credit derivatives. • Drive initiatives to enhance system performance, ensuring the accuracy of derivative models and automating processes such as pricing and reconciliation.

• Partner closely with the CEO, CFO, Pricing team, Business Unit leadership, and Business Development to identify, position, assess, bid on, and win strategic opportunities within the US Federal Government and other assigned verticals. • Own end-to-end proposal management and be fully accountable for the quality, compliance, and success of all proposal activities. • Collaborate with the leadership team to strengthen capture processes, pipeline management, and bid strategy, while driving initiatives to automate and improve compliance across the bidding process.

• Lead the integration of processes, workflows, and systems across the Physician Enterprise, ensuring alignment with the broader enterprise’s goals and objectives • Collaborate with the Performance and Integration Management Office (PIMO) and enterprise teams to identify integration opportunities that improve operational efficiency and provider performance • Develop and implement robust integration strategies to streamline operations, reduce redundancies, and enhance system interoperability • Act as a liaison between the medical group, the health system operations, and university stakeholders, ensuring alignment and collaboration across all entities • Partner with the PIMO to design and execute performance improvement initiatives that address inefficiencies and enhance outcomes across the Physician Enterprise • Use data-driven performance improvement methodologies to identify root causes of inefficiencies and implement sustainable solutions • Establish and track key performance indicators (KPIs) to measure the success of integration and improvement efforts, ensuring accountability and transparency • Foster a culture of continuous improvement within the Physician Enterprise by engaging and empowering physicians, practice leaders, and administrative teams • Build strong relationships with stakeholders across the medical group, health system, university, and PMIO to ensure alignment and successful execution • Lead cross-functional teams to execute complex projects, ensuring alignment with organizational goals and timelines • Develop and implement change management strategies to ensure the successful adoption of integration and performance improvement initiatives across the Physician Enterprise • Engage physicians and administrative teams to build buy-in and ensure smooth transitions to new processes and workflows • Monitor and address resistance to change, ensuring initiatives achieve long-term sustainability and success