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Acadia is trailblazing breakthroughs in neuroscience to elevate life.
Patient Access Manager
Location
Tennessee
Posted
27 days ago
Salary
$128K - $160K / year
Seniority
Senior
Job Description
Patient Access Manager
Acadia Pharmaceuticals Inc.
• Proactively educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to ACADIA products via in-person and virtual interactions. • Serve as the subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution ensuring solutions are optimized to support the patient’s access journey and deliver excellent customer experience. • Proactively build and maintain access-related relationships with HCP accounts and their office support staff. • Demonstrate deep market knowledge and apply this to navigating the patient access process, building and maintaining access-related knowledge, and supporting coverage and reimbursement requirements. • Conduct proactive in-services with HCPs on all aspects of the access journey, including but not limited to coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services. • Escalate local payer issues to National Account Managers and PAM Leads. • Condense complex issues into simple solutions by collaborating cross-functionally to improve customer experience, educate HCPs/Office Staff on coverage status, prior authorization, and appeals. • Demonstrate deep knowledge of ACADIA customer support programs and serve as the expert in the assigned territory. • Provide proactive pre-referral educational in-services to prevent coverage barriers before referral. • Provide post-referral support to HCP offices by addressing education needs, pulling through access and coverage for patients, and coordinating with ACADIA customer support programs and specialty pharmacies to monitor referral status. • Support continuity of patient access by proactively educating HCP offices on reauthorization requirements, assisting with payer transitions, and offering program services to minimize therapy interruptions. • Facilitate patient reimbursement and affordability by guiding offices through prior authorizations, appeals, and financial support options. • Build relationships with pharmacy staff and share key insights. • Provide expertise on regional and national payer plans to team members and PAM Leads. • Support development and implementation of national-level initiatives to improve access and reimbursement strategies across brands. • Champion and manage appropriate utilization of patient support services and ensure compliance with legal/regulatory requirements.
Job Requirements
- Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
- Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy. Deep expertise in access and reimbursement strategies.
- Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
- Equivalent combination of relevant education and applicable job experience may be considered.
Benefits
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
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