Role Description As a Care Coordinator, you sit at the critical intersection of financial navigation and patient motivation. You're the bridge between a patient's first question about cost and their confirmed seat in the treatment chair. - Work with patients at two key moments in their journey: - When scheduling their initial evaluation and ultrasound. - After their evaluation is complete, walking them through personalized treatment estimates and answering insurance and cost questions. - Understand that a patient who understands their coverage and feels confident in their care team is more likely to show up for their procedures. - Background in healthcare billing or financial navigation is preferred. - Priority will be given to candidates who are bilingual in Spanish and English. Qualifications - Experience in a medical office, healthcare contact center, or billing department. - Ability to navigate insurance conversations effectively. - Strong communication skills, both in English and Spanish (a plus). - Ability to listen, reframe, and guide patients without being pushy. - Natural follow-through person; ensures patients do not fall off the radar. - Thrives in a fast-paced, metrics-driven environment. Requirements - Base Pay: $25/hour - On-Target Earnings (OTE): $55,000–$70,000 annually (base + performance incentives) - Schedule: Full-time | Monday - Friday 11 A.M. - 7:30 P.M. EST Your Day-to-Day - Review patient pipeline each morning. - Handle a mix of inbound and outbound calls. - Update CRM and EMR records, process payments, and track authorization statuses. - Coordinate with clinic teams to ensure no tasks fall through the cracks. - Goal: Ensure every patient you interacted with is closer to receiving care. What Success Looks Like - Ablation Attendance Rate: Drive a high percentage of estimate-accepted patients to their scheduled procedure. - Conversion Rate: Move patients from estimate review to confirmed treatment commitment. - Operational Accuracy: 100% documentation of interactions in CRM/EMR; zero financial errors. - First-Contact Resolution: Resolve insurance and billing questions fully on the first call whenever possible. - Follow-Up Compliance: Complete all outbound follow-up touchpoints within SLA targets. The Metro Vein Centers Difference At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. - Patients First, Always: Every interaction should make our patients feel valued, heard, and cared for. - Stronger Together: Teamwork and collaboration drive our success. - A Can-Do Spirit: We meet every challenge with positivity, flexibility, and problem-solving energy. - Results That Make a Difference: We’re driven to improve lives through meaningful, measurable outcomes. - Commitment to Growth: We invest in our people, fostering advancement and professional development at every level.