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Smarsh enables organizations to manage the risk and uncover the value within their communications data.
Salesforce Functional Architect
Location
United States
Posted
105 days ago
Salary
$127.5K - $170.8K / year
Seniority
Lead
Job Description
Salesforce Functional Architect
Smarsh
• Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives. • Serve as functional lead for Revenue, Finance, and Enterprise Applications. • Own CRM and Revenue Cloud roadmap and prioritization. • Oversee system integrators and managed service providers. • Mentor admins and business analysts. • Drive measurable business outcomes, not feature delivery. • Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused. • Establish and enforce automation patterns, naming conventions, and guardrails. • Prevent “Flow sprawl” and logic duplication. • Appropriate governance and usage of Salesforce AI tooling. • Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc. • Ensure scalability, reporting integrity, and clean integrations. • Anticipate downstream impacts of schema changes. • Review and approve designs for complex initiatives. • Act as escalation point for architectural trade-offs. • Mentor admins and developers.
Job Requirements
- 10+ years of hands-on Salesforce experience with progression into architecture-level ownership.
- Deep expertise in Sales Cloud and/or Service Cloud data models and automation design.
- Experience with Salesforce CPQ and Billing solutions.
- Experience with Agentforce and / or Einstein.
- Experience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment.
- Advanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments.
- Proven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe)
- Strong data modeling skills with an understanding of long-term reporting and integration implications.
- Experience preventing and resolving automation conflicts (recursion, order of execution, duplication)
- Clear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads.
- Experience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations.
- Ability to translate ambiguous business processes into durable system behavior.
- Experience establishing governance standards (naming conventions, documentation, release discipline)
- Relevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.
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