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Bullhorn logo
Bullhorn

Global leader in software for the staffing industry. 10,000+ companies rely on Bullhorn to power their businesses.

Senior Director, Enterprise Support

DirectorDirectorFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

North America

Posted

37 days ago

Salary

$170K - $200K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglish

Job Description

Senior Director, Enterprise Support

Bullhorn

• Own the health, performance, and integrity of a high-performing global support organization • Set the standards for how managers lead, coach, and develop their teams • Inspect execution, intervene early when performance or culture signals warrant it, and serve as the strategic voice of Support across cross-functional initiatives • Review team-wide performance trends across productivity, backlog, CSAT, QA, and KCS • Audit manager 1:1 notes and coaching plans for completeness, tone, and follow-through • Monitor escalation patterns and identify systemic issues requiring cross-functional resolution • Champion process improvements in collaboration with Product, Ops, and Engineering • Conduct regular skip-level conversations to surface engagement signals and management blind spots • Lead monthly performance calibration sessions, ensuring coaching plans and PIPs are fair, consistent, and well-documented • Partner with cross-functional leaders on operational issues and company-level initiatives

Job Requirements

  • 8+ years of people leadership experience, including at least 3 years leading managers
  • Demonstrated ability to coach and develop managers to deliver sustained, measurable performance improvements
  • Strong operational instincts with a track record of meeting or exceeding core support KPIs
  • Strong executive presence and communication skills; able to represent Support credibly across the business
  • B2B SaaS experience; staffing industry background a plus
  • Bonus points for:
  • Experience leading support in a high-growth SaaS environment
  • Involvement in operational transformation or M&A integration
  • Interest in and application of AI tools to improve support operations and leadership effectiveness

Benefits

  • Health insurance
  • 401(k)
  • 401(k) Match
  • Unlimited Planned Paid Time Off
  • Global Mental Health Support
  • On-Demand Learning & Development
  • Quarterly paid volunteer days
  • Lucrative Employee Referral Program
  • Company-wide mentor program

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