• Lead and connect with the team • Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development • Run consistent 1:1s, huddles, and performance reviews • Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable • Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership • Monitor pipeline health, balance workload, and serve as the senior escalation point • Ensure all files meet Federal and state-specific requirements • Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling

• Manage and optimize cloud expenses within the Engineering organization, focusing on AWS infrastructure, Snowflake data platforms, and OpenAI/Anthropic API utilization. • Track consumption data, create financial models, and collaborate with engineering teams to build cost-efficient systems. • Build and manage cost models tracking spend across OpenAI and Anthropic, breaking down costs by application, prompt/response tokens, and model types. • Audit Snowflake utilization to optimize virtual warehouse sizing, auto-suspend settings, and data storage lifecycles. • Track utilization trends to assist leadership in evaluating capacity purchases and pricing models for specialized vendors. • Monitor AWS consumption and propose optimization strategies, including infrastructure rightsizing and managing Savings Plans and Reserved Instances. • Build real-time alerting systems to identify spending spikes. • Develop and implement cloud governance guidelines and tagging policies to ensure accurate expense allocation across engineering teams. • Create and maintain financial reports, variance analyses, and dashboards using QuickSight to communicate expense trends to stakeholders. • Develop data-driven forecasts and annual budgets for cloud and AI expenses based on engineering product roadmaps. • Coordinate with engineering, data, and finance teams to negotiate vendor pricing and align technical operations with budget guidelines.

Role Description You are an experienced Risk Adjustment leader with a demonstrated ability to design, scale and evolve Medicare Advantage risk adjustment programs in complex, multi-market environments. You bring an enterprise mindset and pair deep subject-matter expertise with strong operational judgment, enabling you to translate strategy into sustainable execution. You have led certified coding organizations, implemented technology-enabled workflows, and partnered across operations, data, clinical, and market teams to improve documentation accuracy, coding performance, and provider engagement. You understand that effective risk adjustment requires more than operational excellence — it requires thoughtful prioritization, scalable design and a clear connection between effort, impact and outcomes. You are comfortable operating in environments undergoing change and growth, and you bring the discipline and perspective needed to position Risk Adjustment as a core contributor to Oasis’s 2026 performance and long-term value creation. Your Role As Head of Risk Adjustment/Coding Operations, you will be accountable for the strategy, design and performance of Oasis’s risk adjustment program. This role owns the end-to-end operating model, including program structure, coding operations, compliance, performance management and cross-functional alignment. You will lead a team of coding professionals and work closely with Central Operations, Quality, Data, Clinical and Market leaders to ensure risk adjustment activities are integrated with enterprise priorities and designed for scalability and sustainability. This role plays a central part in shaping how Oasis deploys risk adjustment capabilities across markets and health plans in a way that is scalable, compliant, and aligned with provider partnerships. Key Responsibilities - Define and execute the enterprise risk adjustment strategy in partnership with cross-functional leaders, ensuring alignment with organizational objectives, payer requirements, and regulatory standards. - Design and oversee risk adjustment programs that balance retrospective and prospective approaches, informed by performance data, operational feasibility, and provider experience. - Lead coding operations, including staffing models, workflows, training, quality assurance, and performance management, with a focus on consistency and scalability. - Establish performance metrics, reporting, and feedback mechanisms that connect risk adjustment activity to outcomes and value, and inform ongoing prioritization. - Partner with Clinical and Market leaders to support effective, right-sized provider education and engagement related to documentation and coding. - Collaborate with Data and Technology teams to leverage analytics, automation, and tools that improve efficiency and decision-making across the risk adjustment lifecycle. - Develop and mentor the risk coding team, fostering accountability and continuous improvement. - Ensure compliance with CMS regulations, coding guidelines, and documentation standards, maintaining strong audit readiness and risk controls. 2026 Priorities - Evaluate and implement a best-in-class NLP solution to maximize efficiency in our coding programs. - Develop and maximize our Coding Education Platform to provide a tiered solution for our provider partners. - Partner with all signed health plans to establish a retrospective review process, inclusive of chart retrieval, chart review and provider education. - Establish ASM Prospective solutions to capture value from our day-to-day coding process and reduce the administrative burden of chart collection at End Of Year. - Implement solutions to align chart collection to enhance our efficiency and remove administrative impact. - Establish clear reporting and governance to monitor impact, guide prioritization, and support ongoing optimization of risk adjustment efforts. Investment In Our Team We invest in the personal and professional success of our team. We take care of our people and offer robust benefits including 401K, medical, dental, vision and generous time off plans. We are committed to supporting your growth with a development program that starts with onboarding and continues throughout your career. As an inclusive, passionate and diverse team, you will partner with professionals who understand the importance of high-value, high-impact patient care. About You - Bachelor’s degree in healthcare administration, public health, business administration, or related field. - CRC, CPC, CPMA, or equivalent certifications. - 10+ years experience in Medicare Advantage risk adjustment, with deep expertise in HCC coding, RAF methodologies, and CMS requirements. - 7+ years of experience leading certified coding teams with accountability for performance outcomes. - Demonstrated experience evolving risk adjustment programs in dynamic or growing organizations. - Working knowledge of V28 rules and regulations and applications. - Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Comfortable in ambiguous, fast-paced roles with a focus on change management and continuous improvement (Start-Up experience a plus). Salary Range $200,000 — $250,000 USD. The posted salary range reflects the broader pay range for the level associated with this role. Because the range is designed to support growth over time, starting salaries are typically aligned to a candidate's experience and demonstrated scope relative to the role. At this time, we are unable to sponsor employment visas. Candidates must be authorized to work in the United States without a current or future visa sponsorship. This role is open to applicants currently residing in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status.

Role Description We are looking for an entry-level Technical Operations Analyst to support day-to-day technical operations, system reliability, documentation, monitoring, issue triage, and process execution. This role is designed for someone early in their technical career who has strong problem-solving ability, reliability, curiosity, and a desire to learn. Prior DevOps, cloud, or infrastructure experience is helpful, but not required. The right candidate will be trained over time in the tools, systems, workflows, and operational practices used by the team. This is a hands-on learning role with a growth path toward DevOps, cloud operations, infrastructure support, release operations, or platform engineering. The essential duties and responsibilities for this role include: - Monitor system dashboards, alerts, tickets, and operational queues. - Assist with initial triage of technical issues and escalate when needed. - Follow documented procedures and runbooks for routine operational tasks. - Help maintain and improve technical documentation, process guides, and support procedures. - Support deployment, release, and environment validation activities under supervision. - Track incidents, follow-ups, action items, and operational requests. - Assist with recurring maintenance, access requests, system checks, and administrative technical workflows. - Participate in incident reviews and help document outcomes, timelines, and next steps. - Learn basic infrastructure, cloud, CI/CD, monitoring, logging, and automation concepts. - Perform low-risk technical tasks under supervision. - Help identify unclear processes, documentation gaps, or repetitive work that could be improved. - Gradually contribute to scripting, automation, and operational process improvements. All responsibilities are to be performed in accordance with the Ametris core values, standards, policies, and procedures. Qualifications - Strong problem-solving ability and willingness to learn. - High reliability, ownership, and follow-through. - Ability to follow technical instructions carefully. - Strong written communication and documentation skills. - Comfort learning new tools, systems, and processes. - Ability to stay calm and organized when troubleshooting issues. - Curiosity about technology, systems, automation, and operations. - Willingness to ask questions, receive feedback, and improve over time. - Strong attention to detail. - Ability to work independently while knowing when to escalate. Requirements - Ticketing systems such as Jira, Azure DevOps, ServiceNow, Zendesk, or similar. - Basic command line usage. - Git or source control concepts. - Cloud platforms such as Azure, AWS, or Google Cloud. - CI/CD or deployment pipelines. - YAML, JSON, PowerShell, Bash, Python, or other scripting basics. - Monitoring, logging, or alerting tools. - Technical support, IT operations, release support, infrastructure support, or help desk experience. - Process-driven work in operations, logistics, retail management, food service management, scheduling, or customer support. Educational Requirements - Required: Associate degree in Information Technology, Computer Science, Information Systems, Software Engineering, Cybersecurity, or a related technical field; or equivalent combination of education, technical training, certifications, military experience, and relevant work experience. - Preferred: Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related field. Benefits - A casual "dress-code" environment. - A family-oriented and collaborative workplace. - Paid time off (including paid time off for your birthday). - A very generous suite of benefits including: medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), supplemental insurance options, AND tuition reimbursement.