• The Business Intelligence Analyst plays a critical role in bridging the gap between business needs and technical solutions. • Elicit, analyze, document, and validate business requirements through interviews, workshops, and existing documentation. • Extract, transform, and load (ETL) data from various sources, including Salesforce. • Customize and configure Salesforce to meet specific business needs. • Serve as a liaison between business users and technical teams. • Lead process improvement or regular (annual) business processes.

• Atuará como referência técnica junto aos parceiros, participando de reuniões de alinhamento e kickoffs para entender as necessidades do negócio e apoiar a definição das melhores soluções; • Investigar e solucionar problemas técnicos complexos, realizando análises de causa raiz, conduzindo diagnósticos e propondo soluções para garantir a continuidade e a eficiência das operações dos parceiros; • Mapear, desenhar, documentar e otimizar processos operacionais, identificando oportunidades de automação e melhoria contínua para aumentar a eficiência e reduzir atividades manuais; • Elaborar documentações técnicas, checklists e playbooks, contribuindo para a melhoria da jornada dos parceiros e para a disseminação de conhecimento dentro da equipe; • Atuar em parceria com os times de Produto, contribuindo para a evolução contínua de APIs, SDKs e demais soluções, por meio da identificação de oportunidades de melhoria a partir da experiência dos parceiros; • Gerenciar uma carteira de novos parceiros durante o processo de integração, atuando como principal ponto de contato técnico e acompanhando a jornada de implantação até a plena operacionalização da solução.

• Lead, develop, and manage a team of three analysts — workload allocation, quality review, and growth • Set the standards for data models, definitions, and documentation the whole business relies on. • Serve as the primary data partner to stakeholders across Sales, Finance, Marketing, Operations, and Product • Maintain daily automated reports: leads, listings, LPL, promoted listings, sold listings, market monitor • Deliver weekly ad-hoc data requests across P24 and AutoTrader • Produce monthly and quarterly commercial analyses, industry reports, and press-ready data articles • Track commercial KPIs: take rate, ROS/MDS, LPL per dealer, slot utilisation, dealer profitability • Build and maintain dashboards in Tableau and Apache Superset; templates in Excel and Google Sheets • Proactively identify data improvement opportunities and surface insights to the business • Write and maintain complex SQL queries and automated pipelines across P24 and AT databases • Process, cleanse, and verify the integrity of data used for analysis and modelling • Build recurring data workflows — revenue book, billing, finance reporting, sold data • Apply predictive and statistical techniques to existing datasets — churn modelling, demand forecasting, pricing elasticity, and anomaly detection • Explore ML-assisted valuation and depreciation modelling for AutoTrader • Collaborate with engineering to productionise models as part of automated pipelines

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - Commercial Auto Liability Claims handling experience including complex litigation, bodily injury, and property damage claims. - Open to any jurisdictional experience. - Active Adjusters' licenses: TX or FL adjusters licenses (multiple preferred; must be willing to obtain NY and HI). Requirements - High school diploma. - 7 or more years related claims experience and proven track record to handle complex claims issues at a senior adjuster level. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of accepted industry standards and practices. - Computer experience with related claims and business software. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...