• Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget. • Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers. • Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs. • Coordinate internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets. • Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures. • Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities. • Identify potential project and technical risks early and proactively develop mitigation strategies. • Contribute insights from project retrospectives to improve team workflows and implementation methodology. • Document and share best practices, templates, and reusable assets to support consistent delivery excellence. • Support operational discipline by maintaining accurate documentation and adherence to established processes. • Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention. • Align project milestones to measurable client business outcomes and adoption goals. • Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management. • Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders. • Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged. • Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness. • Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

Role Description Lakeview is seeking a highly motivated Project Manager to join our IT team. In the role you will deliver effective project management services across a number of business initiatives. Provide organization structure, core processes, guidance, resources management, support and reporting in support of those initiatives. Support basic approach of identification, validation, measurements, resource definition and implementation of business initiatives covering throughout, efficiency, effectiveness, and leveraging of people, process and systems. This role is paying between $110,000 and $120,000 with an annual bonus. This role may be fully remote anywhere in the U.S. or hybrid based out of one of our offices in Coral Gables, FL; Horsham, PA; or Agoura Hills, CA. Responsibilities - Perform business and partner needs assessments, evaluate operational benefits of solutions, and convey benefits and gains to business leaders. - Execute Business Process strategies, policies and procedures that are in line with creating enterprise best practices. - Implement key business objectives ensuring they are applied appropriately to all business activities. - Anticipate and understand business expectations, ensure requirements are captured, and risk is addressed across impacted areas. - Build long-term, trust-based relationships with business leaders. - Understand the needs, objectives and constraints of those in other disciplines and functions and adopt an appropriate style to foster communication. - Identify and communicate goals and objectives at all phases of the program. - Implement resource and deliverable management that ensures on time delivery. - Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and real time status of all ongoing initiatives. - Proactively assess wide variety of tasks, in relation to identifying and undertaking activities that are to the benefit of the business. Qualifications - Extensive experience with enterprise-wide business process improvement initiatives - Excellent verbal and written communication skills - Understanding of the mortgage servicing/originations industry is desired - Familiarity with BPM, Waterfall, Agile and Lean project management approaches - Effective communication skills suitable for the management of and liaison with departmental staff and senior management, both on a one-to-one and one-to-many basis. - Ability to work efficiently and seamlessly within the technological and business domains - Formal training in Project Management disciplines - Bachelor’s Degree - Minimum 5-7 years as a Project Manager Requirements - No minimum requirement for certifications, licenses and/or registration Company Description Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

• Coordinate project schedules, tracking mechanisms, and milestone deliverables to keep assignments running on time. • Support the compilation, tracking, and organization of regular team project updates and statuses. • Maintain central project repositories, team documentation libraries, and tracking systems. • Facilitate regular project meetings by scheduling calls, documenting key takeaways, and distributing recaps. • Track project resource allocations, open action items, and follow up with owners regarding due dates. • Administer project management tools and collaboration platforms for the assigned department or functional area. • Assist in creating status decks, project briefs, and basic data readouts for internal reviews. • Escalate schedule variances and potential project delays to the Project Manager or functional lead. • Support project training coordination, onboarding tracks for new team members, and shared learning initiatives. • Perform other project-related duties and operational support tasks as needed. • Participate in up to 10% domestic travel for internal workshops and business meetings.

Role Description We are seeking an Amazon Operations/Project Coordinator to support the company's Marketing, Seller Operations, and Creative teams. This is a highly collaborative internal role focused on driving execution, improving accountability, and ensuring projects move forward efficiently across multiple departments. The ideal candidate will have hands-on experience with Amazon Seller Central and/or Amazon Advertising, strong project management skills, and the confidence to follow up with team members at all levels of the organization. This position is not client-facing and does not involve direct people management. You will work closely with the Director of Marketing, Director of Marketplace Operations, and department leaders to coordinate projects, manage workflows, identify blockers, and ensure nothing falls through the cracks. Key Responsibilities - Cross-Functional Coordination & Accountability - Coordinate work across Marketing, Seller Operations, and Creative teams. - Track deliverables, deadlines, and project milestones to ensure timely completion. - Follow up proactively on outstanding tasks and escalate blockers when necessary. - Maintain clear communication between departments and ensure alignment on priorities. - Support leadership by identifying risks and keeping projects moving forward. - Project Management & Execution - Manage internal projects, process improvements, tool implementations, and operational initiatives. - Build project plans, assign tasks, monitor progress, and drive projects to completion. - Facilitate internal meetings, document action items, and ensure follow-through. - Support product launches and cross-functional initiatives from planning through execution. - Process Improvement & Documentation - Create and maintain SOPs, process documentation, and internal knowledge resources. - Convert meeting notes and recorded trainings into actionable documentation. - Assist with onboarding workflows and operational process improvements. - Research tools, vendors, and solutions and provide recommendations to leadership. - Systems & Workflow Management - Maintain and optimize project management systems, including ClickUp. - Build dashboards, workflows, automations, and reporting structures. - Ensure project data remains accurate and up to date. - Promote adoption of project management best practices across teams. Qualifications - 2+ years of project coordination, project management, or operations experience. - Minimum 1 year of Amazon experience, preferably 2+ years. - Working knowledge of Amazon Seller Central and/or Amazon Advertising concepts. - Previous experience in an agency, consultancy, e-commerce company, or other fast-paced service environment. - Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously. - Experience using ClickUp, Asana, or similar project management platforms. - Excellent written communication skills. - Conversational English proficiency. - Highly proactive, detail-oriented, and comfortable working independently. - Confident personality with the ability to hold team members accountable regardless of seniority. Preferred Qualifications - Experience working within an Amazon agency or larger Amazon-focused brand. - Familiarity with Amazon Advertising metrics such as ACoS, TACoS, Sponsored Products, Sponsored Brands, and Sponsored Display. - Experience coordinating product launches and cross-functional initiatives. - Experience creating SOPs and operational documentation. - Familiarity with AI tools such as ChatGPT or Claude for documentation, research, and process management. - Experience working in remote and asynchronous environments. Requirements - Salary: Approximately $2,000 USD per month. - Fully remote position. - Schedule: Monday–Friday, 8:00 AM–5:00 PM Eastern Time. - 20 days of PTO each per year for vacation, holidays, and sick days. - Independent contractor position. - Opportunity to work with a fast-growing e-commerce agency serving established Amazon brands. Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries. - Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - Resumes must be submitted in English. - Applications that do not meet these criteria will be automatically rejected.