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Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Navigation Client Manager
Location
Texas
Posted
154 days ago
Salary
$60K - $90K / year
Seniority
Senior
Job Description
Navigation Client Manager
Alight Solutions
• Ongoing relationship with clients and maintain regular communication with key client stakeholders. • Evaluating manage, and resolve complex operational and technical challenges. • Understanding our technology solutions to better serve client needs. • Organizing, plan, and lead both internal and external meetings effectively. • Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received. • Demonstrate Alight’s value effectively and establish appropriate expectations with the client regarding navigation service delivery. • Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations. • Serving as a Subject Matter Expert for service-specific and common client requirements. • Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. • Executing the solution roadmap for the client. • Developing domain and operational expertise within the client team.
Job Requirements
- Bachelor’s Degree, Associate’s Degree with 2 years client management experience, or 3 years’ experience in a client management role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Ability and desire to learn continually in a fast-paced, changing environment
- Robust critical thinking and problem-solving skills
- Ability to efficiently organize work activities to meet deadlines
- Ability to effectively manage client relationships
Benefits
- a variety of health coverage options
- wellbeing and support programs
- retirement
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- several voluntary benefit options
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