• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. • Create launch plans and a roadmap to increase product usage. • Track implementation progress, participation, product adoption, and account health. • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Serve as a mentor to the wider Customer Success and Support teams. • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Role Description You will be part of an agile and growing team, playing a critical role in helping us to research and organize large sets of higher education labor data. In this role, you will work collaboratively with our Client Success Team to process data submitted by our client universities into actionable, reliable labor spend benchmarks that will ultimately be used by our team to advise senior finance executives at our client universities on administrative efficiency and effectiveness. You will also support the Assessment and Credentialing product with Self Studies and Outcome Sets. - Adapt quickly to continuous shifts in educational technology and AI advancements, proactively evolving workflows to improve time to value for our clients. - Support multiple product lines, specifically Labor Cost Analytics, Data Analytics, and Assessment & Credentialing. - Perform in-depth research tasks in support of client desired data requests or follow-on services. - Organize multiple tasks, manage project workflows, and meet deadlines with minimal supervision and a high level of accountability. Specifically for Labor Cost Analytics: - Organize and map large sets of higher education financial data in adherence to a standard data organization model. - Lead the migration and subgroup comparison process, including department matching, title grouping, and subgrouping. - Perform rigorous data audits to ensure cross consortium consistency and data integrity. - Provide oversight and coaching to the Research Associate (RA) team, including account-specific training and review of mappings. - Support advanced implementation processes, such as organization mapping and data file verification. - Collaborate closely with the development team to drive product, implementation, and AI-driven enhancements, managing requirements and feedback efficiently via Jira. Specifically for Assessment & Credentialing: - Support with creation of Self Studies and Outcome Sets. - Assist with training and onboarding for new clients. - Communicate with client regarding specific needs via Jira. Qualifications - A bachelor’s degree from an accredited institution. - Basic knowledge of university operational and finance related functions. - Ability to interact with and effectively work with multiple team members. - Energetic and eager to take initiative in a fast-paced and changing environment. - Able to prioritize multiple tasks without compromising quality. - Strong skills in interpersonal, verbal, written communication and time management. - Able to work independently with minimal supervision. Requirements - Inquisitive attitude, strong research skills, a flexible mindset, and “do the homework” mentality. - Previous experience in technology sales and/or higher education. - Analytical and the ability to think on the fly. - Experience with tools such as Excel, PowerPoint, Google Suite, Smartsheets, Jira, and search engine navigation. Benefits - Competitive salary. - Paid time off. - Healthcare, vision, and dental coverage. - 401(k) with company match. - Parental leave. - Remote work flexibility. - Home office perks. - A fun, collaborative work environment. Company Description - Commitment to Higher Education: We believe that serving higher ed makes the world a better place. This drives our desire to deliver high-quality products and services to help higher education institutions serve their students and communities. - Flexibility to Fit Your Life: HelioCampus employees enjoy the autonomy, freedom, and trust of a remote-first working environment. We embrace an “on it” mentality both in and out of the workplace, and employees are supported in pursuing personal and professional passions. - A Community of Bright Minds with Big Hearts: HelioCampus hires curious and talented practitioners who bring a diversity of thought and genuine care for one another and our clients to work every day. Our team members are more than a job description and are encouraged to show up as their full and authentic selves.

• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience. • Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase. • Develop and manage project plans, timelines, and deliverables to meet client expectations. • Create and deliver technical product demonstrations tailored to specific business needs. • Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process. • Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions. • Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements. • Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies. • Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.

• Own Customer implementations from the Sales handoff through to Support handover • Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer • Manage internal resources in alignment with the project budget • Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr • Lead customer workshops, prepare requirements and user documentation for project delivery • Unifyr platform configuration. Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch. • Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams • Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements • Quality assure that the delivered solution meets specification • Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success • Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery • Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management • Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level