• Creating and optimizing content for AI-powered search surfaces: structured FAQs, conversational guides, and semantically linked content • A multisource content model spanning professional writers, influencers, AI tools, and internal subject matter experts • A PR and citation strategy that gets Mission Lane placed and referenced by high-authority external sources • Brand sentiment monitoring across social and community platforms • The content infrastructure feeding our customer-facing tools: CX chatbots, agent enablement, and knowledge bases

Role Description - Conducts training for staff members pertaining to Utilization Review process, clinical rules/guidelines, client/module/modality-specific workflows, and software enhancements - Creates educational material for review tiers by collaborating with key resources across departments to ensure clinical scenarios are properly incorporated into the educational content - Partners with Workforce Planning to develop training schedules conducive to achieving desired program specific outcomes - Proactively identifies targeted improvement opportunities - Partners with Human Resources and Clinical Operation leaders to highlight possible concerns amongst staff - Conducts focused training to ensure that all staff are properly educated on HealthHelp policies and clinical processes - Reviews monthly quality audit findings and conducts one-on-one coaching with staff to assist with resolving issues related to education and adherence to process and/or client-specific directives - Leverages tools and methodologies to assess the effectiveness of educational content and delivery - Advises Leadership Teams/Medical Director of opportunities for individual performance improvement - Reviews reports from the Quality Department to identify training opportunities - Serves as contact point for staff in order to answer questions/provide clarification related to criteria, policy, and process - Partners with Products to develop training material designed to promote process efficiency and desired program-specific outcomes - Recognizes and informs management of process/performance gaps and offers solutions - Adheres to all regulatory requirements and complies with HealthHelp policies and procedures - Upholds professional standards and performs all work in a manner respectful of others - Provides a high level of service and support to both internal and external clients - Promotes business focus which demonstrates an understanding of the company’s vision, mission, and strategy - Performs other duties as assigned to meet business needs Qualifications - Graduate of an accredited school of nursing, required - Current, active, and unrestricted RN, LVN, or LPN license in a state or territory of the U.S., required - 2 years of prior experience in direct clinical care or managed care setting, required - 1 year of direct virtual and/or face-to-face training experience, required - 1 year of Utilization Management, Case Management, or Clinical Care Coordination, preferred - Remote education/training experience, preferred - Ability to flex work hours based on business needs - Excellent listening, oral, and written communication/presentation skills - Ability to communicate complex information in a clear and concise manner - Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings - Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines - Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems - Ability to effectively perform in a fast-paced environment - Demonstrated knowledge and experience in using critical thinking skills - Proficient with Microsoft Office Suite and Windows products - Proficient with setting up webinars and multi-participant conference calls Benefits - Medical, dental, and vision insurance - Paid time off (PTO), holidays, and sick leave - 401(k) with company match or other retirement plan - Life and AD&D Insurance - Employee Assistance Program

Role Description As the Manager, Content Marketing at SpyCloud, you will own the strategy, execution, and performance of content across the buyer journey – from awareness to retention. This role reports to the VP, Brand & Communications and sits at the intersection of storytelling and demand gen, producing content that educates security practitioners, influences buyers, and earns citations from both search engines and AI platforms. You will lead a small but high-output team of content creators working cross-functionally to develop compelling content that resonates with our target audiences. If you thrive in a fast-moving B2B environment and know how to turn complex technical topics into engaging content that actually moves pipeline, this role is for you. What You'll Do: - Content Strategy & Planning: Own the content strategy and monthly roadmap, aligned to product launches, events, and trending topics. Communicate, maintain and enforce an editorial calendar that keeps the team focused and on schedule. - Content Creation & Quality: Lead the production of high-quality and engaging content across a variety of formats, including blog posts, web pages, research reports, case studies, infographics, and videos. Uphold the bar for accuracy, voice, and editorial standards. - SEO/AEO Optimization: Partner with our in-house team to optimize content for search visibility and AEO to drive site traffic and qualified conversions. - Thought Leadership: Collaborate with subject matter experts to develop thought leadership content that earns SpyCloud recognition as the authoritative voice in identity threat protection. - Lead Generation: Develop assets that support lead generation and nurture campaigns in collaboration with the demand gen and product marketing teams. - Distribution & Amplification: Plan and execute multi-channel distribution strategies across web, email, and social channels. - Audience & Industry Segmentation: Map content to target personas and key verticals, tailoring messaging to specific pain points and buying triggers. - Performance & Optimization: Analyze content performance metrics and use data to optimize content strategies and prioritize the highest-impact content. - Team Leadership: Lead and mentor a team of content creators and agency partners, fostering a collaborative and high-impact creative culture. - Brand Voice Governance: Serve as a steward of SpyCloud's editorial voice and content standards across all channels and contributors. Qualifications - 6+ years of experience in cybersecurity content marketing, with strong experience in writing and copy-editing. - Bachelor's degree in Marketing, Communications, Journalism, or a related field. - Track record of building content programs that demonstrably contributed to pipeline and revenue. - Strong storytelling skills and the ability to translate complex technical concepts into engaging content. - Knowledge of SEO/AEO best practices and content optimization techniques. AirOps experience is a plus. - Data-driven mindset with the ability to measure and analyze content performance. - In-depth experience with website content and ability to stage and review web content on Wordpress. - Experience managing internal content contributors as well as third-party vendors and freelancers to meet content objectives. - Adaptable and proactive mindset with a passion for staying updated on industry trends. Requirements - Base Salary Range: $108,000 – $140,000 Benefits - 401(k) with Employer Contribution - Health, Vision, and Dental Insurance - Health Savings Account (HSA) available with Employer Contribution - Employer Paid Life, Short-term, and Long-term Disability Insurance - Generous PTO Plan and 16 paid holidays per year

Role Description As our first Content Marketer, you will have the opportunity to build this function from the ground up, defining how the market understands agentic AI security, scaling our content engine, and turning a strong POV into pipeline. You’ll own the content strategy and execution, including: - Original long-form assets - Repurposing them into digestible, bite-sized content - Demand generation campaign support - Executive thought leadership amplification This is a hands-on role for someone who can both think strategically and ship quickly. You should be able to operate AI-driven content workflows fluently. What You’ll Do - Content Creation and Strategy - Develop and execute a content strategy aligned with product marketing priorities and GTM campaigns to create supporting original content - Translate technical concepts (e.g., intent-based least privilege for AI agents) into accessible, engaging narratives - Build a strong company voice, from engaging to contrarian, to support building our category and POV - Content Repurposing and Distribution - Break down long-form assets (eBooks, reports, whitepapers) into content such as: - Infographics - Social media posts (LinkedIn, etc.) - Email and ad campaigns - Short-form and long-form videos - Sales enablement materials - Adapt messaging for different stages of the buyer journey from awareness to consideration - Demand Generation Support - Partner with demand gen to create campaign assets, landing pages, gated content, and nurture flows - Continuously optimize content performance based on conversion data and engagement metrics, not just traffic - Cross-Functional Collaboration - Work closely with Product Marketing, Sales, and Product teams to ensure content accuracy and relevance - Support product launches with coordinated content plans across channels - Incorporate customer insights, competitive positioning, and market trends into content Qualifications - 5–8+ years of experience in content marketing, preferably in B2B SaaS or cybersecurity - Knowledge of enterprise agentic AI and identity and access management is a plus - Strong writing and storytelling skills with the ability to simplify complex technical topics - Experience using AI tools to accelerate content creation, delivery, and measurement - Proven experience creating and repurposing content across multiple formats and channels - Familiarity with content-driven demand generation and funnel metrics - Ability to manage multiple projects and move quickly in a startup environment - Experience working closely with product marketing Preferred - Background in cybersecurity, identity, AI, or cloud infrastructure - Experience with video content creation or scripting - Experience with SEO/AEO/GEO and content performance tools Why This Role Matters Token Security is creating a category. The companies that win are the ones whose POV defines the market, and content is the way to accomplish that. You’ll help define how security and identity teams understand and prioritize AI agent identity risk and position Token Security as the leader in this space.