• Process and manage medical billing activities. • Submit, track, and follow up on insurance claims. • Investigate unpaid, denied, or delayed claims. • Monitor outstanding balances and support collection efforts. • Track claim status and payment follow-ups. • Assist with revenue recovery initiatives to improve practice collections. • Generate billing, collections, and follow-up reports. • Verify patient insurance eligibility and benefits. • Conduct insurance verification checks prior to appointments. • Coordinate provider credentialing with insurance payers. • Maintain accurate payer and credentialing records. • Assist with insurance-related inquiries and claim resolution. • Conduct follow-up calls for missed appointments and no-shows. • Re-engage inactive patients to improve retention. • Schedule and coordinate patient appointments. • Manage inbound and outbound patient communications. • Provide professional and empathetic patient support. • Direct patients to appropriate platforms including Headway, GoTherapy, and Clarity. • Update and maintain patient records within the EMR. • Provide administrative and back-office support. • Coordinate with internal staff regarding patient and billing matters. • Maintain accurate documentation and records. • Manage communications through RingCentral. • Support healthcare administrative projects and special assignments as needed.

• Own the CEO’s calendar, priorities, weekly planning rhythm, and daily execution check-ins • Convert “brain dumps” into structured tasks, owners, deadlines, and follow-ups (with escalation when needed) • Drive cross-business execution: unify plans, remove blockers, and keep momentum through rapid pivots • Maintain a weekly portfolio scorecard (marketing, sales KPIs, project milestones, risks, next actions) • Partner with key operators/partners (Ops, Sales, and Deal partners) to track commitments and accountability • Coordinate across time zones and teams (including St. Martin ground support and remote VAs) • Support light investor/client communication (owners/investors, not guests)

Role Description We are hiring an experienced Customer Experience Lead and Executive Assistant to be the voice of our Australia-based anime-inspired jewelry brand while supporting the CEO and COO on critical, high-level tasks. You will manage customer emails and DMs with warmth, speed, and strong judgment, while also helping leadership stay organized, focused, and prepared. This role is best suited for someone with strong e-commerce customer support experience, high emotional intelligence, excellent written communication, and the ability to handle sensitive tasks without being micromanaged. What You’ll Do - Reply to customer emails and DMs with a warm, human, founder-led voice. - Read tone in writing and adjust your response style based on the customer’s mood, context, and history. - De-escalate frustrated or passive-aggressive customers with care, confidence, and good judgment. - Build rapport with happy customers by matching their energy in a natural, appropriate way. - Make decisions on refunds, replacements, holds, and escalations based on customer history and context, with founder approval at the start and more independence over time. - Maintain a 12-hour reply target across the week, with coverage spread throughout the day. - Track recurring customer issues and share clear feedback with product and operations. - Help build and improve support templates, macros, and AI automations. - Coordinate with the CEO, COO, product team, and operations team on customer-impacting issues. - Support the CEO and COO with inbox triage, scheduling, follow-ups, task tracking, and internal coordination. - Manage high-priority administrative and operational tasks with discretion, accuracy, and urgency. - Follow up with vendors, partners, contractors, and internal team members to keep projects moving. - Track important deadlines, open loops, and leadership priorities across tools such as Slack, Shopify, Notion, and email. - Prepare clear updates, summaries, and action items so the CEO and COO can make decisions quickly. - Help leadership stay organized by turning scattered information into clear next steps. Qualifications - Proven experience in customer support, customer experience, executive assistant, or operations support, ideally for an e-commerce brand. - High emotional intelligence and the ability to read tone in writing. - Excellent written English with a personal, energetic voice rather than a corporate or robotic tone. - Strong problem-solving skills and judgment, with the ability to investigate, decide, and act without step-by-step instructions. - Ability to support senior leaders with sensitive, high-priority, and time-sensitive tasks. - Comfortable using Slack, Shopify, Notion, and standard email tools. - Strong organization, follow-through, and attention to detail. - Comfortable managing inboxes, schedules, follow-ups, deadlines, and shifting priorities. - Available 7 days per week, with reply coverage spread across the day. - Reliable, consistent, discreet, and able to work independently in a remote environment. Nice-to-Haves - Experience with Richpanel, especially setting up personal, human-sounding AI automations. - Previous executive assistant, operations assistant, or chief-of-staff experience. - Experience working directly with CEOs, COOs, founders, or senior leadership in lean e-commerce teams. - Familiarity with anime, manga, fandom, or jewelry and lifestyle brands. - Experience handling escalations, refund decisions, or chargeback disputes. - Experience coordinating vendors, contractors, projects, or cross-functional tasks. - Familiarity with project management tools such as Notion, Asana, Trello, ClickUp, or similar platforms. Benefits - Fully remote work - Pay raises and bonuses for strong performance - Australia-based company with PH-friendly hours. No graveyard shifts! - Long-term role with full-time potential - Work with a growing e-commerce brand in a fun anime-inspired industry with a strong niche audience - Role-specific opportunity: Own the customer voice of the brand while supporting the CEO and COO on critical tasks that shape operations, customer experience, and company growth. How to Apply Apply today if this role fits your experience, strengths, and ideal next step. We would love to hear how you can help us create a warm customer experience while keeping leadership organized, focused, and supported.

Title: Chair Assistant Location: Massey Campus (Ft. Pierce) Part time Job Description: Are you a detail-oriented professional who enjoys providing behind-the-scenes support in a fast-paced academic environment? Indian River State College is seeking a Chair Assistant to provide clerical and administrative support to Department Chair(s) within the College. In this role, you’ll assist with day-to-day operations, including preparing meeting materials, supporting adjunct instructors, coordinating textbook orders, and ensuring smooth departmental communication. If you're ready to support student success by helping our faculty and departments stay organized and efficient, apply today! About Us Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs. At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive. Why Join the River When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day. JOB SUMMARY: Under direct supervision, of the Dean, this position provides clerical assistance to the assigned Department Chair(s) for the College. Duties include disseminating information to departmental employees as assigned by the Department Chair(s); assisting Department Chair(s) in performing tasks; and providing general clerical support. SPECIFIC DUTIES AND RESPONSIBILITIES: - Submits departmental meeting agendas and summaries to Department Chair(s). - Orders supplies and equipment for the Department Chairs as requested; initiates requisitions. - Assists the Department Chairs in preparing new and returning Adjunct Instructors with syllabi, textbooks, software, and systems as requested. - Assists the Department Chairs in the coordination and ordering of textbooks. - Assists the Department Chairs in the coordination of Advisory Committees. - Files, copies, types, and completes data entry for Department Chairs as requested. - Answers telephones. - Completes all other duties and responsibilities as assigned. QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS: - Associate degree; two (2) years of related work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. - Office Administrations Certificate from Indian River State College desired. - Knowledge of basic office functions and equipment. - Knowledge of telephone etiquette. - Skill in organizing, typing, word processing, data entry, filing, scheduling, and managing time. - Skill in delivering customer service. - Skill in working with Microsoft Office and Windows based applications. - Ability to be accurate and detailed oriented, flexible, use good judgement, multi-task, be people oriented, handle varying deadlines, be self-motivated, interact with the public, and work independently as well as with others. PHYSICAL DEMANDS: This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met. Classification Staff Supervisory No FLSA Exempt No Employment Type Regular Compensation and Application Deadline Pay range starts at: $15.45/hour. All salary calculations start at the minimum salary and will be based on candidate's education and experience. Open until filled.