Post-Sales Consultant
Location
Brazil
Posted
37 days ago
Salary
0
Seniority
Senior
Job Description
Post-Sales Consultant
Michelin
• Ensure customer satisfaction and contribute to improved NPS scores through follow-up visits for consultancy, issue resolution, and enhancements of solutions and processes aimed at customer satisfaction and higher NPS. • Deliver implementations of new solutions by scheduling training sessions to enable and consult with customers on our solutions, making them autonomous. • Provide technical support to the Account Executive on advanced solutions in pilots using the "5 pilot steps" and the "EXV pilot request" document that outlines timelines, workflows, roles and responsibilities. • Demonstrate the benefits customers will obtain from our solutions by maintaining customer relationships, generating KPIs for monetization to continuously reinforce the value of our deliveries. • Contribute to achieving company targets by creating action plans to protect the customer base to prevent and/or reduce churn, creating value in the contracted solution and identifying new opportunities (upgrades and cross-selling). • Resolve and/or route problems and complaints upon customer request by investigating and/or escalating issues, involving relevant teams, to create SMART action plans and provide feedback to the customer.
Job Requirements
- Bachelor's degree in Business Administration, Engineering, Commercial Management or related fields.
- Proficiency with Microsoft Office.
- Valid driver's license.
- Willingness to travel for work.
Benefits
- Company vehicle
- Meal and/or food allowance
- Multi-benefits card
- Health and dental insurance
- Profit-sharing / performance-based bonus
- Childcare assistance
- Extended parental leave
- Life insurance
- Gympass
- Payroll-deductible loan
- Employee stock purchase plan
- Birthday day off
- Discounts on Michelin tire purchases
- Annual flu vaccination campaign
- Mental health promotion program
- Learning and development platform
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