• Support users in their day-to-day use of the Anaplan platform as Tiers 1, 2, and 3 support within SLA guidelines • Resolve issues related to Anaplan apps, models, and integrations • Work closely with the demand and inventory planning teams to package their wish lists into requirements and enhancements • Build, test, and deploy Anaplan models and apps following commonly accepted standards • Proactively monitor and optimize models/apps performance, usability, and integrity • Drive user adoption by leading office hours, training sessions, and providing ongoing support to maximize the use of Anaplan models • Create and maintain solution documentation, change management protocols, training materials, and user guides • Manage timelines, priorities, and deliverables within committed SLAs

• Understand the complete provider compensation solution • Understand the client requirements, identify the system dependencies to ensure the project critical decisions are taken ahead of time • Document the business, functional, technical requirements and ensure the project’s scope is accurately defined & mapped per discovery sessions • Coordinate with the necessary internal resources to successfully complete the scope of work on time and with Quality • Assist project manager where needed to gather documents, verify/analyze data, conduct discovery sessions, draft scoping document, configuration of the solution based on client scope, and assist with system validation • Work with the implementation team to understand and build compensation models specific to the client needs • Conduct elaborate knowledge transfer sessions to pass on the complete client business requirements with all necessary documents to the technical team • Manage customers with minimum supervision, deal with ambiguity, and maintain tight timelines/priorities in a highly professional manner • Capability to multitask and work in a fast-paced environment • Ability to handle high volume of work including managing multiple projects at the same time • Design the roll out approach including complete testing and training schedules and communicate with the client • Evaluate and implement ways to improve system performance • Assist clients during the transitioning and post Go-live stabilization period • Address production issues in a timely manner • Track project status to identify risks if any and mitigate them early to prevent any unnecessary changes or delay • Perform user acceptance testing of the client platform and evaluate the results to identify any defects and/or variances from functional, operational and performance requirements • Prepare user testing logs for final Go-Live client confirmation

• Meet with client to discuss specifications for complex projects • Work with client and vendors to determine project options • Facilitate meeting with key client personnel as needed • Complete Gap Analysis, as needed, to define system set-up requirements • Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations • Understand client business requirements; communicate between technical groups at client and vendor locations • Data map technical files between systems • Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time • Identify and report outstanding issues to the assigned project manager; assist with issue resolution • Ensure quality in implementation process • Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team • Validate system parameters and conduct testing; modifying program parameters when necessary • Provide technical support to clients during the design, development, and implementation phases of the project • Provide extended hour post-implementation support for projects, and occasional on-site support as needed • Follow change control and appropriate change management processes • Assist with training and mentorship of less tenured Analysts • Assist in developing new product/ service requirements templates and procedural steps • Understand and complete tasks associated with various types of department projects • Provide after-hours on-call support for project installations as needed • Perform other duties as assigned.

Role Description Tenemos una oportunidad para vos, estamos buscando un/a Rider App Sr Analyst en Buenos Aires, Argentina. ¿Qué desafíos te esperan? - Liderar iniciativas regionales y locales de mejora continua en la aplicación de repartidores, coordinando el diseño e implementación de proyectos estratégicos de punta a punta. - Monitorear y procesar datos operativos y de experimentos para evaluar el desempeño del producto, identificando oportunidades de automatización y escalabilidad en la operación. - Optimizar los flujos de experiencia de las personas usuarias fuera y dentro del proceso de entrega (altas, carga de documentación, modalidades de conexión del mapa y funcionamiento del menú), utilizando análisis de causa raíz. - Diseñar y ejecutar procesos transversales para potenciar la eficiencia del sistema de cara al repartidor, colaborando con equipos cross-funcionales, locales y regionales. - Liderar el análisis y seguimiento de las mejoras en herramientas y modelos de producto desarrollados por el equipo global de Delivery Hero, impulsando su adopción en LATAM. Qualifications - Formación universitaria completa o avanzada en Ingeniería, Administración de Empresas, Economía, Ciencias del Comportamiento o carreras afines. - Experiencia profesional previa en gestión de proyectos analíticos, optimización de operaciones o áreas de análisis de producto. - Manejo fluido y autónomo de bases de datos mediante SQL o BigQuery para la validación de hipótesis, estructuración de datasets y automatización de reportes. - Nivel de idioma inglés avanzado para interacciones diarias, documentación de producto y reuniones de trabajo individuales con equipos globales. - Enfoque orientado a la toma de decisiones basadas en datos (se valorarán conocimientos en Excel, herramientas de visualización como Looker o Tableau, lógicas de programación o marcos de trabajo ágiles). Benefits - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo.