Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Director of Finance & Property Operations. This is a senior role just below the executive level, ideal for a high-performing leader with the capability and ambition to grow into a C-suite position.
Leasing Assistant
Location
Latin America (LATAM)
Posted
5 days ago
Salary
$5 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Leasing Assistant
Chapman Management Group, LLC
Role Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a motivated and customer-focused Latin America-based Leasing Assistant to support leasing operations remotely. In this role, you will be a key point of contact for prospective and current residents, managing leads, supporting the application process, and helping ensure a smooth and professional leasing experience. - Generate and manage prospective resident leads. - Follow up with all prospective residents via phone, email, or text daily and as quickly as possible. - Convert prospective phone, email, or text leads to scheduled appointments. - Qualify prospective residents. - Assist with prospective resident applications. - Maintain accurate and detailed records of prospective resident leads by entering applicable information into the property management system. - Provide assistance to current residents and update communication in their resident file daily. - Complete weekly leasing reports in an accurate and timely fashion. - Stay engaged and maintain current knowledge of competing communities through regular research and market monitoring. - Participate in corporate outreach and other marketing programs. - Enter resident service requests into the system, conduct follow-up, and close tickets. - Assist with planning and implementing resident activities to increase resident retention. - Support ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately. - Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. - Perform other duties as assigned. Qualifications - Fluent in English (written and spoken) — required; bilingual (English/Spanish) preferred. - High school diploma required. - Minimum one year of previous sales or customer service experience preferred. - One year of previous residential leasing experience preferred. - LIHTC experience preferred. - Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel). - Experience with property management software (Entrata or equivalent) preferred. - Excellent customer service and interpersonal skills with the ability to relate to others. - Strong organizational and time-management skills. - Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency. - Ability to relay technical concerns with adequate detail, quickly and accurately. - Ability to cope with and professionally defuse situations involving difficult or frustrated residents. - Required to complete and successfully pass the Chapman Management Fair Housing, Diversity, and Inclusion training within the first 30 days of onboarding. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary - Work from Home / Remote - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST)
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