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• Implement and refine Contact Flows in Amazon Connect, including call handling flows, routing, transfer/overflow and exception handling. • Develop and configure integrations with internal and external systems using APIs, AWS Lambda and other AWS services. • Support the end-to-end journey design, ensuring consistency between business flows and the technical logic of the solution. • Perform configuration tests, integration tests and support user acceptance testing (UAT) to ensure the quality of deliveries. • Resolve incidents, adjust configurations and support stabilization of flows after validations. • Document business rules, technical mappings, integrations and test evidence. • Collaborate with senior specialists, requirements analysts and business areas to evolve flows according to project prioritization. • Support environment setup, versioning and releases of deliveries.

Role Description We are the team at Papa building our technology platform to enable meaningful human connections between our Papas and Pals. We own the full stack from the infrastructure, to the database, to the back end, to web and mobile front ends, giving all our team members, regardless of their technological focus area, the opportunity to give input on engineering and product challenges across the entire spectrum of our solutions. We are a team of highly experienced, and highly competent engineers constantly investing in our own growth, and the growth of others on the team. We are all in this to win together. We pride ourselves on our low ego and collaborative approach to problem solving. Joining us, you will enjoy the emotional reward you get from working on such a meaningful product that has a very direct and beneficial impact on our members all across the country. Our products are not just an app or a database, it’s a lifeline to real human companionship for so many people that desperately need it. Key Responsibilities - Mobile development in React Native publishing to the App Store and the Play Store - Integrate with a GraphQL and REST based back end - Collaborate with QA to ensure that the app is testable, whether it’s manual or automated testing - Help establish and implement a strong and consistent mobile architecture within our applications - Work closely with developers in other layers of the tech stack (e.g. back end, platform) to implement meaningful features for our Papas and Pals - Work closely and effectively with Product and Design to define feature specifications, scope projects, and provide context for good decision making - Exercise a high level of ownership and technical independence to improve our apps and service overall - Act as a mobile SME, advocating for mobile specific needs within the engineering team and help drive technical excellence in the mobile development discipline Qualifications - 3+ years of programming experience in mobile (React Native preferred) - 5+ years of software development experience - Experience with GraphQL and REST - Experience as a technical owner of an application, or significantly sized component of an application - Experience working with UX component frameworks - Track record of helping set technical direction for a team, driving consensus, and successful cross-functional partnerships - Experience building and shipping high quality work and achieving high reliability - Experience improving quality through thoughtful code reviews, appropriate testing, proper rollout, monitoring, etc. Ideally, you also have: - Experience as a Senior Software Engineer - Experience with location tracking libraries and implementation - Experience writing and maintaining GitHub Actions build plans - A strong communicator and collaborator - Passionate about improving healthcare access and outcomes Physical & Mental Requirements - Technical Expertise: Ability to develop and maintain full-stack mobile applications, requiring professional experience in software engineering, mobile application architecture, React Native, GraphQL, and REST APIs - System Architecture & Ownership: Capability to design complex mobile systems, manage technical debt, and exercise independent judgment and technical ownership over large-scale software projects - Cross-Functional Collaboration: Ability to work effectively in a team environment, facilitating consensus across Product, Design, and QA departments to solve complex engineering challenges - Digital Production & Quality Assurance: Ability to accurately review code, implement UI/UX components, maintain automated test suites, and conduct mobile testing using standard industry tools and assistive technologies as needed - Mission Alignment: Commitment to Papa’s mission of providing human companionship, with the ability to maintain professional focus and drive when building products for sensitive user populations - Effective Communication: Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders and serve as a mobile Subject Matter Expert (SME) Location Remote US Benefits - Competitive salary and equity package - Medical, dental and vision insurance coverage - HSA/FSA - 401(k) plan with a match up to 4% - Flexible PTO - Parental leave and caregiver leave About Papa's culture Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person. We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed. Papa is an equal opportunity employer. We proudly support the ParityPledge® for gender and racial parity at the highest levels of business.

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. Coinbase's Developer Infrastructure - Test team exists for one reason: every Coinbase engineer should get fast, reliable test signals so the whole company tests and ships faster. We own test execution at scale — smart test selection, parallelization and sharding, flaky-test detection and remediation, and the observability layer that turns our test suite into a speed advantage rather than a bottleneck. As AI accelerates the rate of code being written, test infrastructure is becoming the critical path for how quickly Coinbase can deliver value to customers. Slow or flaky tests don't just waste an engineer's afternoon — they slow down the entire company. We're hiring a Staff Software Engineer to join Developer Infrastructure - Test — someone obsessed with speed and reliability who can set the technical direction for how Coinbase tests and ships software at scale, and own it end to end. What you’ll be doing (ie. job duties): - Define and own the technical strategy for test infrastructure across all of Coinbase engineering — with speed of feedback as the primary design constraint. - Build and operate core Developer Infrastructure - Test services: test execution orchestration, smart test selection, parallel sharding, flaky-test detection and suppression, and test result storage and analysis. - Relentlessly reduce the time between "code written" and "test results in hand" — every minute saved on test feedback compounds across thousands of engineers and PRs per day. - Drive flakiness rate down so that test signals are trustworthy by default and engineers never waste time re-running or second-guessing results. - Own your systems end to end — SLOs, observability, on-call — with zero tolerance for correctness issues. - Partner closely with engineering teams across Coinbase (your customers) to understand where test infrastructure is slowing them down and fix it. - Mentor engineers across Developer Infrastructure - Test and DevInfra, set technical standards that scale beyond your direct work, and shape how the org approaches test infrastructure problems. What we look for in you: - 10+ years building and operating production software, with strong fundamentals in distributed systems and a primary language like Go (or similar). - Demonstrated track record of defining and delivering technical strategy for foundational systems — not just shipping features, but setting direction that other teams depend on. - Deep, hands-on experience in test infrastructure: test execution at scale, flaky-test detection, test selection, sharding, or test result analysis. - Strong operational instincts — you care about reliability, security, and observability, and your systems reflect that. - A track record of driving complex, cross-team technical projects to completion — influencing direction and timelines without needing direct authority over the people involved. - A customer-focused mindset: you measure success by the impact your systems have on the engineers who depend on them. - Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. Nice to haves: - Familiarity with test selection algorithms (change-based, dependency graph, ML-assisted) and the tradeoffs between coverage and speed. - Experience operating at scale with Kubernetes, AWS, GitHub Actions, Terraform, and containers (Docker/OCI). - Experience with observability and performance tooling (e.g., Datadog) to measure and improve system behavior — particularly for distributed test execution. - Curiosity about crypto/web3 (deep prior knowledge not required); experience in a regulated or security-sensitive environment is a plus. #PID - P76990 Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $218,025—$256,500 USD - Application Limit: Candidates may submit a maximum of 4 applications per 30-day period. - Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. - US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. - Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. - Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. - AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.